Coastal Construction & Lumber

★★★☆☆
  • 1345 Vander Way

    San Jose, CA 95112

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Home Construction & Remodeling

Home Construction & Remodeling
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I had Coastal Lumber installed retaining wall and fence for me a year ago. At that time, I deal with Matt and the installation looks good for the beginning. Then after about 3 months I got hugh cracks and twisted on several posts on the fence and retaining wall. Couple of the posts get cracks on all 4 sides and twisted. I called repair, they came check it out and refused to repair it, claimed that was minor. I then called Matt, he never reply my phone call (he did reply my call before he got my business, his altitude changed after he got money from me!!!), I called him several times, and he finally showed up, took picture on the posts with cracks and twisted. He then claimed that he will get back to me in a month and monitor the problem. He never come back of course.
The last month, I noticed that the cracks are getting worst and the post are twisted badly. I called Matt again, left msg, never heard back from him. Then I called repair. Jose from repair dept came looked at the problem and claimed that he was concern on couple of the posts. He took pictures on them and said will have to disccus with his boss and will get back to me. Jose did get back to me after a few days, but claimed that all those crackes and twisted will not caused structural problem to the fence and so the warrantly does not cover them and said the company refuse to replace them. He said they will monitor the problem until they really need to be replace. I questioned him if the warrantly only cover when the whole fence fall down before they come to fix it. I think they just try to prolong the process until the warrantly expire, so we can do no more claim. I was very unhappy and told them I will call BBB to report the issue. Then he called back and said the company only willing to fix one of the post that twised and cracked badly on 4 sides, and refused to fix the others. I had them come and fixed that single post, it only took them couple hrs to do the work. Jose seems to be helpful, but the Matt and the services of the company just very bad.
I am considering filing a report to BBB about the problem. I will NEVER do any busines with Coastal Lumber. Just beware, they services may looks good in the very beginning, but once they have your money, their service just sucks.

1
★☆☆☆☆

I had Coastal Lumber installed retaining wall and fence for me a year ago. At that time, I deal with Matt and the installation looks good for the beginning. Then after about 3 months I got hugh cracks and twisted on several posts on the fence and retaining wall. Couple of the posts get cracks on all 4 sides and twisted. I called repair, they came check it out and refused to repair it, claimed that was minor. I then called Matt, he never reply my phone call (he did reply my call before he got my business, his altitude changed after he got money from me!!!), I called him several times, and he finally showed up, took picture on the posts with cracks and twisted. He then claimed that he will get back to me in a month and monitor the problem. He never come back of course.
The last month, I noticed that the cracks are getting worst and the post are twisted badly. I called Matt again, left msg, never heard back from him. Then I called repair. Jose from repair dept came looked at the problem and claimed that he was concern on couple of the posts. He took pictures on them and said will have to disccus with his boss and will get back to me. Jose did get back to me after a few days, but claimed that all those crackes and twisted will not caused structural problem to the fence and so the warrantly does not cover them and said the company refuse to replace them. He said they will monitor the problem until they really need to be replace. I questioned him if the warrantly only cover when the whole fence fall down before they come to fix it. I think they just try to prolong the process until the warrantly expire, so we can do no more claim. I was very unhappy and told them I will call BBB to report the issue. Then he called back and said the company only willing to fix one of the post that twised and cracked badly on 4 sides, and refused to fix the others. I had them come and fixed that single post, it only took them couple hrs to do the work. Jose seems to be helpful, but the Matt and the services of the company just very bad.
I am considering filing a report to BBB about the problem. I will NEVER do any busines with Coastal Lumber. Just beware, they services may looks good in the very beginning, but once they have your money, their service just sucks.

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I had my side fence replaced by Coastal Construction and Lumber the past winter with the huge storm that we had. It blew down and Coastal was there to give us a quick estimate with a reasonable price. They finished the fence job in three days.

4
★★★★☆

I had my side fence replaced by Coastal Construction and Lumber the past winter with the huge storm that we had. It blew down and Coastal was there to give us a quick estimate with a reasonable price. They finished the fence job in three days.

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