Adair Photography

★★★★☆
  • 1235 Indiana Ct # 108

    Redlands, CA 92374

    Map & Directions
  • 909-793-0343

About Adair Photography

3.5 4
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I would like to first preface this review by noting that I am not a competitor of Adair Photography, nor am I someone who is jaded and writing an unfavorable review out of spite. I am just a very disappointed and unsatisfied customer whom (1) will never use Neale Adair's services again and (2) hope to save some potential customers from enduring the amount of frustration and grief that my wife and I were subjected to. My wife had here senior pictures done by Adair quite some time ago and had a positive experience. As such, when the time came to get married several years later, she was eager to use Adair again. If I could go back and revoke that decision, I would do it in a heartbeat. Aside from Neale Adair's "rock star" prices, the quality of his work is unsatisfactory. Additionally, the customer service was non-existent. For example, it took over one year, yes, your read that correctly, ONE YEAR from the date we got married for us to get our wedding pictures from Adair. At first, excuses were made as to the reason for the delay and eventually these excuses transformed into unanswered and unreturned phone calls. I don't know if this is because we didn't purchase the most expensive packages and therefore were not as important as other clients, even though the package we did purchase was roughly $3k. For this price, I expected quality and service and return, received neither. I cannot count on two hands the number of times my wife was in tears out of her frustration with Neale Adair??s arrogant attitude, pushy ways, rudeness and overall lack of concern for our dissatisfaction. We hired Adair to photograph our wedding, yet we have one picture of my wife walking down the aisle and one picture of our kiss at the very end of the ceremony, but nothing in between. Thankfully, we had a family friend who is an amateur photographer taking pictures at our wedding and she was able to capture those special moments of our wedding ceremony. The list of complaints could go on into perpetuity. I will end by genuinely advising anyone thinking about using Adair Photography to please, for your sake, financially and emotionally, to choose another photographer. You will save yourself not only a lot of money, but a lot of headache and frustration as well.

1
★☆☆☆☆

I would like to first preface this review by noting that I am not a competitor of Adair Photography, nor am I someone who is jaded and writing an unfavorable review out of spite. I am just a very disappointed and unsatisfied customer whom (1) will never use Neale Adair's services again and (2) hope to save some potential customers from enduring the amount of frustration and grief that my wife and I were subjected to. My wife had here senior pictures done by Adair quite some time ago and had a positive experience. As such, when the time came to get married several years later, she was eager to use Adair again. If I could go back and revoke that decision, I would do it in a heartbeat. Aside from Neale Adair's "rock star" prices, the quality of his work is unsatisfactory. Additionally, the customer service was non-existent. For example, it took over one year, yes, your read that correctly, ONE YEAR from the date we got married for us to get our wedding pictures from Adair. At first, excuses were made as to the reason for the delay and eventually these excuses transformed into unanswered and unreturned phone calls. I don't know if this is because we didn't purchase the most expensive packages and therefore were not as important as other clients, even though the package we did purchase was roughly $3k. For this price, I expected quality and service and return, received neither. I cannot count on two hands the number of times my wife was in tears out of her frustration with Neale Adair??s arrogant attitude, pushy ways, rudeness and overall lack of concern for our dissatisfaction. We hired Adair to photograph our wedding, yet we have one picture of my wife walking down the aisle and one picture of our kiss at the very end of the ceremony, but nothing in between. Thankfully, we had a family friend who is an amateur photographer taking pictures at our wedding and she was able to capture those special moments of our wedding ceremony. The list of complaints could go on into perpetuity. I will end by genuinely advising anyone thinking about using Adair Photography to please, for your sake, financially and emotionally, to choose another photographer. You will save yourself not only a lot of money, but a lot of headache and frustration as well.

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If this is the same "Adair Photography" that was in San Bernardino in the 1940s, then I have nothing but praise for their work. Beginning about 1946/47 my father took my younger sister (age 3-4) and me (age 7-8) each summer to have our pictures taken up till about 1950. Most of the time we went first to Ferguson's Beauty School for permanents; they always cringed when they saw us coming because my hair was so long and thick. But I was a "good customer" and didn't fuss so it went altright even though it was an all-day affair! Then Adair Photography would make a keepsake for us!
We returned in 1956 and the picture turned out so well that they made a 2'x3' and had it in their window for a time! When about to click the shutter the photographer said "Say whiskey!" My father was a teetotaler and I cringed inside, afraid he would scowl; instead he laughed! It was the best picture we ever had! He was the one and only person who could make my dad laugh at liquor!
Lynn Marie Gavette Roberts

5
★★★★★

If this is the same "Adair Photography" that was in San Bernardino in the 1940s, then I have nothing but praise for their work. Beginning about 1946/47 my father took my younger sister (age 3-4) and me (age 7-8) each summer to have our pictures taken up till about 1950. Most of the time we went first to Ferguson's Beauty School for permanents; they always cringed when they saw us coming because my hair was so long and thick. But I was a "good customer" and didn't fuss so it went altright even though it was an all-day affair! Then Adair Photography would make a keepsake for us!
We returned in 1956 and the picture turned out so well that they made a 2'x3' and had it in their window for a time! When about to click the shutter the photographer said "Say whiskey!" My father was a teetotaler and I cringed inside, afraid he would scowl; instead he laughed! It was the best picture we ever had! He was the one and only person who could make my dad laugh at liquor!
Lynn Marie Gavette Roberts

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I went to Adair's this year for photographic work , My son and daughter needed to have some pictures taken, It had been forever! The photographer brought out there true character. I was completely happy with the service quality and prices included I will be a life time customer forever! and will tell each and everyone I know GO TO ADAIR'S they are truly the best Cindy L.

5
★★★★★

I went to Adair's this year for photographic work , My son and daughter needed to have some pictures taken, It had been forever! The photographer brought out there true character. I was completely happy with the service quality and prices included I will be a life time customer forever! and will tell each and everyone I know GO TO ADAIR'S they are truly the best Cindy L.

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Ok I only wanted senior pictures for my daughter not buy the whole store. Wow was I surprised to see how much they charge and get away with it! I guess Redlands is more pricey than surrounding areas but I could not see paying the prices they ask. I ended up having the pictures done elsewhere and the quality was just as good.

3
★★★☆☆

Ok I only wanted senior pictures for my daughter not buy the whole store. Wow was I surprised to see how much they charge and get away with it! I guess Redlands is more pricey than surrounding areas but I could not see paying the prices they ask. I ended up having the pictures done elsewhere and the quality was just as good.

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1 out of 3 people found this review helpful.

 

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