Valley Medical Group Inc

★★☆☆☆
  • 5401 White Ln

    Bakersfield, CA 93309

    Map & Directions
  • 661-836-4000

2.25 8
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We've had issues with being sent to collections due to their office staff not following thru to get proper insurance paperwork completed and returned. Have had many fax and conversations with AR and they cannot remember.

2
★★☆☆☆

We've had issues with being sent to collections due to their office staff not following thru to get proper insurance paperwork completed and returned. Have had many fax and conversations with AR and they cannot remember.

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THE NEW URGENT CARE STAFF IS AWSOME THEY ARE FRESH, VERY NICe AND PROFESSIONAL!!! SOMETIMES THERE IS A WAIT BUT THE DOCTORS, AND STAFF ARE ALL WORTH IT!!! I WOULD NEVER EVER IN MY LIFE GO ANYWHERE ELSE!!!

5
★★★★★

THE NEW URGENT CARE STAFF IS AWSOME THEY ARE FRESH, VERY NICe AND PROFESSIONAL!!! SOMETIMES THERE IS A WAIT BUT THE DOCTORS, AND STAFF ARE ALL WORTH IT!!! I WOULD NEVER EVER IN MY LIFE GO ANYWHERE ELSE!!!

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NO JOKE!!! I WENT TO PICK UP A DISABILITY FORM FROM THE OFFICE AFTER WAITING FOR TWO WEEKS. I WAS TOLD BY THE OFFICE MANAGER THAT IT WAS NOT READY YET AND THIS SUPPOSED OFFICE MANAGER GOT INTO A VERBAL ATTACK MODE, YELLED AT ME IN FRONT OF EVERYONE THEN CHASED ME INTO THE PARKING LOT AND WOULD NOT LET ME BACK MY CAR UP AND LEAVE. SHE JUST STOOD THERE YELLING AT ME!!!
I CONSIDERED FILING A POLICE REPORT BUT MY HUSBAND TALKED ME OUT OF IT, I ATTEMPTED TO CONTACT THE ADMINISTRATOR BUT COULD NEVER GET THROUGH. TRULY, TRULY UNFORGIVEABLE BEHAVIOR!!!!

NH

1
★☆☆☆☆

NO JOKE!!! I WENT TO PICK UP A DISABILITY FORM FROM THE OFFICE AFTER WAITING FOR TWO WEEKS. I WAS TOLD BY THE OFFICE MANAGER THAT IT WAS NOT READY YET AND THIS SUPPOSED OFFICE MANAGER GOT INTO A VERBAL ATTACK MODE, YELLED AT ME IN FRONT OF EVERYONE THEN CHASED ME INTO THE PARKING LOT AND WOULD NOT LET ME BACK MY CAR UP AND LEAVE. SHE JUST STOOD THERE YELLING AT ME!!!
I CONSIDERED FILING A POLICE REPORT BUT MY HUSBAND TALKED ME OUT OF IT, I ATTEMPTED TO CONTACT THE ADMINISTRATOR BUT COULD NEVER GET THROUGH. TRULY, TRULY UNFORGIVEABLE BEHAVIOR!!!!

NH

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Long waits, even if you have an appt. Good luck seeing a doctor. Almost all patients are seen by a Physician Asst. Lab tests I had were done in error. I had to go back and have them done over again.
Billing errors are very common. When they are brought to their attention, they insist on applying a credit to future visits. When you inform them that you have no intention of ever coming back for a future visit, they tell you a check will be mailed from their billing office. When no check is received after a month, they will give the phone number for the billing office. No one will ever answer the phone when you call, and there is no voice mail. I asked for the address of the "billing office" so I could go there in person. They refused to give the address.

1
★☆☆☆☆

Long waits, even if you have an appt. Good luck seeing a doctor. Almost all patients are seen by a Physician Asst. Lab tests I had were done in error. I had to go back and have them done over again.
Billing errors are very common. When they are brought to their attention, they insist on applying a credit to future visits. When you inform them that you have no intention of ever coming back for a future visit, they tell you a check will be mailed from their billing office. When no check is received after a month, they will give the phone number for the billing office. No one will ever answer the phone when you call, and there is no voice mail. I asked for the address of the "billing office" so I could go there in person. They refused to give the address.

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As a short time patient of this clinic I observed that the staff was more interested in what everybody else was or was not doing and not paying attention to the patients or service.

The doctors are great, but my blood pressure was incorrectly taken more than once and it looks like the employees are more concerned about their makeup and overall appearance than they are about taking care of the patients.

ABSOLUTELY NO PROFESSIONALISM from the manager to the staff. Patients need to be treated and talked to in an appropriate manner if you want them to come back!

1
★☆☆☆☆

As a short time patient of this clinic I observed that the staff was more interested in what everybody else was or was not doing and not paying attention to the patients or service.

The doctors are great, but my blood pressure was incorrectly taken more than once and it looks like the employees are more concerned about their makeup and overall appearance than they are about taking care of the patients.

ABSOLUTELY NO PROFESSIONALISM from the manager to the staff. Patients need to be treated and talked to in an appropriate manner if you want them to come back!

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1 out of 1 people found this review helpful.

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Dr. Carlos Alvarez is a great doctor, and very professional. Yes, the office is busy, but that happens when you have great doctors. The staff is efficient, and there is a wait, but the wait is worth it. I especially like the idea that when I go there I am going to be taken care of by a doctor of the caliber of Dr. Alvarez. I totally place my trust in his hands and wouldn't trust anyone else in Bakersfield. Dr. Alvarez, has been trained by the best, having trained in NYC, and he is quite knowledgable in his field.

5
★★★★★

Dr. Carlos Alvarez is a great doctor, and very professional. Yes, the office is busy, but that happens when you have great doctors. The staff is efficient, and there is a wait, but the wait is worth it. I especially like the idea that when I go there I am going to be taken care of by a doctor of the caliber of Dr. Alvarez. I totally place my trust in his hands and wouldn't trust anyone else in Bakersfield. Dr. Alvarez, has been trained by the best, having trained in NYC, and he is quite knowledgable in his field.

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After waiting for two hours -- no exaggeration -- the billing dept. billed the wrong insurance -- which was on file -- and now I have an appeal with credit collectors having to pay $500 out of pocket because of negligence on part of the staff working for Dr. Carlos Alvarez.

1
★☆☆☆☆

After waiting for two hours -- no exaggeration -- the billing dept. billed the wrong insurance -- which was on file -- and now I have an appeal with credit collectors having to pay $500 out of pocket because of negligence on part of the staff working for Dr. Carlos Alvarez.

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1 out of 2 people found this review helpful.

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If I had any choice I would never pick this clinic or any of its Dr's to be my care providers. They are way to busy and absolutely do not personally care about you at all. I prefer a Dr who can give me a little personal treatment and not be treated as a number.

2
★★☆☆☆

If I had any choice I would never pick this clinic or any of its Dr's to be my care providers. They are way to busy and absolutely do not personally care about you at all. I prefer a Dr who can give me a little personal treatment and not be treated as a number.

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1 out of 2 people found this review helpful.

 

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