Red Hanger Kleaners

★★☆☆☆
1.625 8
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I have gone to the Third Street location for a number of years. For the most part they have done a decent job. I have a lot of white cotton shirts that might as well be men's
shirts. There are no darts or ruffles. The only thing that distinguishes them are the buttons are on the opposite side. I take them to be laundered and starched same as many men. Today the young woman asked me if it was a men's or women's shirt. I said what is the difference/ She said the price and I said which is more expensive and she said the women's. I told her well you had to ask so it a men's shirt and she wouldn't take it. When I asked for the owner's name she would not give it to me and proceeded to call my shirt a blouse. I held it up to a man's shirt hanging nearby and asked her to tell me why I was going to pay more. She said the labor. I asked why my shirt was going to be more and she could not tell me. So I said this is a bad business practice. She said well if I take it as a man's shirt I will get in trouble with my boss. So I asked her to tell her boss, that this practice of charging women more for essentially the same shirt just lost him my business.

1
★☆☆☆☆

I have gone to the Third Street location for a number of years. For the most part they have done a decent job. I have a lot of white cotton shirts that might as well be men's
shirts. There are no darts or ruffles. The only thing that distinguishes them are the buttons are on the opposite side. I take them to be laundered and starched same as many men. Today the young woman asked me if it was a men's or women's shirt. I said what is the difference/ She said the price and I said which is more expensive and she said the women's. I told her well you had to ask so it a men's shirt and she wouldn't take it. When I asked for the owner's name she would not give it to me and proceeded to call my shirt a blouse. I held it up to a man's shirt hanging nearby and asked her to tell me why I was going to pay more. She said the labor. I asked why my shirt was going to be more and she could not tell me. So I said this is a bad business practice. She said well if I take it as a man's shirt I will get in trouble with my boss. So I asked her to tell her boss, that this practice of charging women more for essentially the same shirt just lost him my business.

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I have to admit, I was livid after getting my favorite jacket back to find that the zipper had been broken. I made a fuss, and Red Hanger actually saved the day. They replaced the zipper with one not of the factory color but that still coordinated nicely, and even fixed some other rips and tears that I didn't even ask them to sew up. Due to the extent of the alterations they would not do it for free, but at least they were only half price. I'm not sure if I'd recommend them, considering the initial problem - but they left me a fairly satisfied customer at the end of it all.

3
★★★☆☆

I have to admit, I was livid after getting my favorite jacket back to find that the zipper had been broken. I made a fuss, and Red Hanger actually saved the day. They replaced the zipper with one not of the factory color but that still coordinated nicely, and even fixed some other rips and tears that I didn't even ask them to sew up. Due to the extent of the alterations they would not do it for free, but at least they were only half price. I'm not sure if I'd recommend them, considering the initial problem - but they left me a fairly satisfied customer at the end of it all.

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I took in a vintage baseball cap that I treasured for cleaning. When I picked it up, it was clean but about three sizes too small! It was shrunken to a point that it was no longer wearable. When I complained I got the run around from the manager. No refund of the $ I paid for cleaning and no compensation for the cap that I could no longer use. I have not been back since. USE RED HANGER AT YOUR OWN RISK!!!

1
★☆☆☆☆

I took in a vintage baseball cap that I treasured for cleaning. When I picked it up, it was clean but about three sizes too small! It was shrunken to a point that it was no longer wearable. When I complained I got the run around from the manager. No refund of the $ I paid for cleaning and no compensation for the cap that I could no longer use. I have not been back since. USE RED HANGER AT YOUR OWN RISK!!!

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I WOULD AVOID THIS CLEANER AS "YOU WILL BE TAKEN
TO THE KLEANERS".
THEIR VALUE ON CUSTOMER SERVICE IS NIL AND AFTER
HAVING HAD SEVERAL SHIRTS DAMAGED BY THEM OVER THE YEARS, I WOULD NOT RECOMMEND TAKING
ANYTHING OF VALUE TO BE DRY CLEANED.
THIS INCLUDES LINEN OR OTHER FRAGILE GARMENTS.

1
★☆☆☆☆

I WOULD AVOID THIS CLEANER AS "YOU WILL BE TAKEN
TO THE KLEANERS".
THEIR VALUE ON CUSTOMER SERVICE IS NIL AND AFTER
HAVING HAD SEVERAL SHIRTS DAMAGED BY THEM OVER THE YEARS, I WOULD NOT RECOMMEND TAKING
ANYTHING OF VALUE TO BE DRY CLEANED.
THIS INCLUDES LINEN OR OTHER FRAGILE GARMENTS.

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I took a $60 dress shirt with wine stains to the Berkeley location. The stains came out, but the shirt came back with a burn mark, a new stain on the sleeve, and a thread pull across the front of the shirt. It's unwearable now. George, who owns all 5 Red Hanger Kleaners locations, claimed that the thread pull was a manufacturer's defect and refused to reimburse me for the shirt. A manufacturer's defect?!? Are you kidding me?!? Avoid this business. They are lousy and refuse to accept responsibility for damage.

0
★☆☆☆☆

I took a $60 dress shirt with wine stains to the Berkeley location. The stains came out, but the shirt came back with a burn mark, a new stain on the sleeve, and a thread pull across the front of the shirt. It's unwearable now. George, who owns all 5 Red Hanger Kleaners locations, claimed that the thread pull was a manufacturer's defect and refused to reimburse me for the shirt. A manufacturer's defect?!? Are you kidding me?!? Avoid this business. They are lousy and refuse to accept responsibility for damage.

Pros: Original stain came out

Cons: Shirt was ruined, miserable customer service

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This dry cleaner ruined a brand new $100 dress shirt, and then worst of all, refused to take any responsibility to try to fix it or reimburse me for the loss. Since then, I have heard many other stories from people who have had problems with this dry cleaner!!

0
★☆☆☆☆

This dry cleaner ruined a brand new $100 dress shirt, and then worst of all, refused to take any responsibility to try to fix it or reimburse me for the loss. Since then, I have heard many other stories from people who have had problems with this dry cleaner!!

Pros: none

Cons: They will ruin your clothes

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There's a reason why Red Hanger is often on the Best Of list for East Bay businesses. They provide a great service, have decent pricing, and they are just plain nice people. They do good alterations as well.

4
★★★★☆

There's a reason why Red Hanger is often on the Best Of list for East Bay businesses. They provide a great service, have decent pricing, and they are just plain nice people. They do good alterations as well.

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DO NOT COME HERE.

I brought my nice dress shirts here, specifying dry cleaning rather than laundering -- paying more, of course. What happens when I get my shirts back? They were obviously laundered -- the colors were faded, there were burns from the industrial press used in heavy duty laundering, and the collar on one of my shirts had a TEAR in it.

0
★☆☆☆☆

DO NOT COME HERE.

I brought my nice dress shirts here, specifying dry cleaning rather than laundering -- paying more, of course. What happens when I get my shirts back? They were obviously laundered -- the colors were faded, there were burns from the industrial press used in heavy duty laundering, and the collar on one of my shirts had a TEAR in it.

Pros: Relatively cheap.

 

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