Hunts Shoe Repair

★★★☆☆
34.1452 -118.254
Map and Directions to Hunts Shoe Repair

818-242-3243

138 S Maryland Ave

Glendale, CA

91205

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About Hunts Shoe Repair

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Personal Services

Personal Services
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Reviews 1 - 2 of 2.
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If you have cheap shoes or shoes which you do not care about, take a gamble with this place and you might be surprised. If you have expensive or shoes which you absolutely love, be very wary and stay away! I tried to be understanding that mistakes happen, but this placed proved that they do not care to suitably rectify problems when they do occur.
After success with an initial pair of shoes, I was very disappointed to find that they scrapped up the original leather sole on a new pair of high end shoes quite badly during a routine shoe job. The woman at the counter told me they would be able to smooth up the leather. I found that their method of fixing things was to simply cover it - instead of smoothing out the sole, they sloppily painted over the entire area of the leather sole with paint! This paint job needed several clean ups (of paint from the uppers) and touch ups for it to be decent.
My rating is not just a reflection of this poor workmanship, but also how they handled the situation and treated their customers. The woman at the counter became increasingly angry with me when I (politely) pointed out the problems with the original and the "fixed" work. Not only did she offer no apologies and would give no discount for the damage or inconvenience, she tried accusing me of causing the damage in the first place and of being too impatient (for asking how long clean ups and touch ups of the paint job would take). I should point out she said this when I'd waited without complaining for several days for them to "fix" the problem and nearly half an hour at the shop on the pickup day because the shoes were not ready and the work needed to be touched up.

1
★☆☆☆☆

If you have cheap shoes or shoes which you do not care about, take a gamble with this place and you might be surprised. If you have expensive or shoes which you absolutely love, be very wary and stay away! I tried to be understanding that mistakes happen, but this placed proved that they do not care to suitably rectify problems when they do occur.
After success with an initial pair of shoes, I was very disappointed to find that they scrapped up the original leather sole on a new pair of high end shoes quite badly during a routine shoe job. The woman at the counter told me they would be able to smooth up the leather. I found that their method of fixing things was to simply cover it - instead of smoothing out the sole, they sloppily painted over the entire area of the leather sole with paint! This paint job needed several clean ups (of paint from the uppers) and touch ups for it to be decent.
My rating is not just a reflection of this poor workmanship, but also how they handled the situation and treated their customers. The woman at the counter became increasingly angry with me when I (politely) pointed out the problems with the original and the "fixed" work. Not only did she offer no apologies and would give no discount for the damage or inconvenience, she tried accusing me of causing the damage in the first place and of being too impatient (for asking how long clean ups and touch ups of the paint job would take). I should point out she said this when I'd waited without complaining for several days for them to "fix" the problem and nearly half an hour at the shop on the pickup day because the shoes were not ready and the work needed to be touched up.

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.

This place does it all shoe repair, purse repair and they even put holes in my dogs leather collar. They do all the repairs for the local Nordstrome store. Quality and service are superb!

5
★★★★★

This place does it all shoe repair, purse repair and they even put holes in my dogs leather collar. They do all the repairs for the local Nordstrome store. Quality and service are superb!

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