Image Boutique

★☆☆☆☆

About Image Boutique

Shopping

Shopping
More choices in Los Angeles:
Resultset_next

Loehmann's

333 S La Cienega Blvd Los Angeles, CA

Resultset_next

Men's USA

1246 Westwood Blvd Los Angeles, CA

1.0 1
Hi! Sign in to let us know how Image Boutique was?
Write a Review
.

My husband bought me a birthday present from this store which I'm unfortunately allergic to (it is a sweater made of wool). I tried to just exchange it for something else, but since there are no returns and exchange is allowed only within 7 days they would not let me. My husband had only bought the item two weeks ago and did not realize there was such a strict return policy. He even asked them for a box as it was a gift (which they didn't have), you would have thought they might mention that if I didn't like it, I had only 7 days to bring it back for an exchange. I fully explained the situation and the manager (who was the one who sold him the sweater originally) did not seem to care that I was now stuck with a birthday present that I couldn't wear. I saw the same sweater still for sale and it wouldn't have cost them a thing to let me exchange it for something else. I really couldn't believe they wouldn't make an exception in this case - I even had my drivers license to prove it was my birthday. It seems they would rather make a quick buck than be bothered with making customers happy. They did guarantee that my husband and I will never shop there again.

0
★☆☆☆☆

My husband bought me a birthday present from this store which I'm unfortunately allergic to (it is a sweater made of wool). I tried to just exchange it for something else, but since there are no returns and exchange is allowed only within 7 days they would not let me. My husband had only bought the item two weeks ago and did not realize there was such a strict return policy. He even asked them for a box as it was a gift (which they didn't have), you would have thought they might mention that if I didn't like it, I had only 7 days to bring it back for an exchange. I fully explained the situation and the manager (who was the one who sold him the sweater originally) did not seem to care that I was now stuck with a birthday present that I couldn't wear. I saw the same sweater still for sale and it wouldn't have cost them a thing to let me exchange it for something else. I really couldn't believe they wouldn't make an exception in this case - I even had my drivers license to prove it was my birthday. It seems they would rather make a quick buck than be bothered with making customers happy. They did guarantee that my husband and I will never shop there again.

Pros: clothing

Cons: customer service, return policy

 

Wait, you're the expert.

If you've been to or used Image Boutique, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review