Berry Imperial Dental Group

★★★☆☆

About Berry Imperial Dental Group

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Health & Medical

Health & Medical
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Emanuela N. Alexandroni, DDS

477 South Associated Road Suite A Brea, CA

2.8333 6
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Nice office environment, friendly staff, gentle dentists,would recommend for the entire family.

5
★★★★★

Nice office environment, friendly staff, gentle dentists,would recommend for the entire family.

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The receptionist at this dental office is awful. I should have read all the reviews before I chose this dental office for me and my kids. The dentist's are nice and the dental assistance are nice as well. But the receptionist is dishonest and rude! The receptionist tried to over charge me for my crown. When I called my insurance company to verify the charges they told me it was to be $175 less. When I called the receptionist back I had to argue with her for 20 minutes before she finally agreed to call my insurance company and verify the pricing herself. She never called me back so after a week I called her and she finally admitted she had incorrectly quoted me. I asked her why she never called me back and she just avoided the question and she never even apologized! This is just one of the many issues I have had with this office. They NEVER return phone calls. They ALWAYS quote the incorrect price and they never fully explain the procedure or what will be happening at your next appointment. I don't know why they continue to employ this receptionist as it is clear from all the reviews that she is the reason the patients are leaving and going elsewhere. The last time I spoke to her she just hung up on me! I hope they come to their senses soon!

0
★☆☆☆☆

The receptionist at this dental office is awful. I should have read all the reviews before I chose this dental office for me and my kids. The dentist's are nice and the dental assistance are nice as well. But the receptionist is dishonest and rude! The receptionist tried to over charge me for my crown. When I called my insurance company to verify the charges they told me it was to be $175 less. When I called the receptionist back I had to argue with her for 20 minutes before she finally agreed to call my insurance company and verify the pricing herself. She never called me back so after a week I called her and she finally admitted she had incorrectly quoted me. I asked her why she never called me back and she just avoided the question and she never even apologized! This is just one of the many issues I have had with this office. They NEVER return phone calls. They ALWAYS quote the incorrect price and they never fully explain the procedure or what will be happening at your next appointment. I don't know why they continue to employ this receptionist as it is clear from all the reviews that she is the reason the patients are leaving and going elsewhere. The last time I spoke to her she just hung up on me! I hope they come to their senses soon!

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My mom needed to have a root canal, the price the dentist gave was 3 times the amount the insurance said we would owe for that procedure. I didn't catch this until after my mom paid the full amount. It was impossible to get back the difference and they purposely delayed the root canal (although she was in pain) because the office was upset she complained. After one month she received the money back and was told the amount the insurance reimbursed was not enough, therefore they gave another price to the patient. Way to rip off your patient. Go to another dentist who follows the insurance regulations and is trust worthy!!!!

1
★☆☆☆☆

My mom needed to have a root canal, the price the dentist gave was 3 times the amount the insurance said we would owe for that procedure. I didn't catch this until after my mom paid the full amount. It was impossible to get back the difference and they purposely delayed the root canal (although she was in pain) because the office was upset she complained. After one month she received the money back and was told the amount the insurance reimbursed was not enough, therefore they gave another price to the patient. Way to rip off your patient. Go to another dentist who follows the insurance regulations and is trust worthy!!!!

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0 out of 1 people found this review helpful.

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Watch the pricing for procedures. The recept told me a crown would be 590.00 dollars. I inquired with my insurance company and they told me it was 180.00. When my insurance called the recept, she said oh yeah you're right. A 410.00 dollar mistake and no apology.

I hate to believe most people pay and believe her. Dont, i think she may be commissioned on the dollar amounts.

Make sure every charge is verified with your insurance company (call yourself). Know the tooth number and procedure, and start calling this recept out. It saved me 400 plus dollars.

1
★☆☆☆☆

Watch the pricing for procedures. The recept told me a crown would be 590.00 dollars. I inquired with my insurance company and they told me it was 180.00. When my insurance called the recept, she said oh yeah you're right. A 410.00 dollar mistake and no apology.

I hate to believe most people pay and believe her. Dont, i think she may be commissioned on the dollar amounts.

Make sure every charge is verified with your insurance company (call yourself). Know the tooth number and procedure, and start calling this recept out. It saved me 400 plus dollars.

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0 out of 1 people found this review helpful.

.

I love going here! Its quick and efficient! They even are able to squeeze you in for last minute appointments! Very nice staff who will even put you onto a waiting list so when something is available they call you!!!

4
★★★★☆

I love going here! Its quick and efficient! They even are able to squeeze you in for last minute appointments! Very nice staff who will even put you onto a waiting list so when something is available they call you!!!

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This office is very patient and gental for those who fear going to the dentist. I recently had 2 wisdom teeth extracted and the dentist completed the procedure quickly and painlessly. Normally, there's a general fear associated with visiting the dentist, however this location will put your nerves at ease. They always are available to answer questions and provide explanations of procedures as well as put your nerves at ease..

5
★★★★★

This office is very patient and gental for those who fear going to the dentist. I recently had 2 wisdom teeth extracted and the dentist completed the procedure quickly and painlessly. Normally, there's a general fear associated with visiting the dentist, however this location will put your nerves at ease. They always are available to answer questions and provide explanations of procedures as well as put your nerves at ease..

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