Hills Pet & Feed

★★★★☆

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Pets & Animals
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This is for the customer who experienced rudeness and had been a customer for over 10 years. This store is under fairly new management. I too have been a customer for about 20 years, and the service before was way better than it is now.

3
★★★★★

This is for the customer who experienced rudeness and had been a customer for over 10 years. This store is under fairly new management. I too have been a customer for about 20 years, and the service before was way better than it is now.

.

Purchased a case of Avoderm canned food, a detangling spray, and some Wee Wee Diapers for my senior dog on Thursday. Tried the diapers this morning and due to my dog's fluffy coat, they wouldn't fit. Took them back to the store this morning without the receipt (found it later on the floor of my home) and asked the manager for an exchange. He asked how many I used. I apologetically told him two (the first one was soiled during a "fitting" and the second wouldn't attach). He asked if I had the receipt. I told him I couldn't find it, but since I was in their repeat canned food purchase program (buy 8 cases, get 1 free), he'd be able to verify when I'd made the purchase by checking my name card. He refused, and when I began explaining my purchases, he gruffly cut me off with "I don't care!" Insulted, I took the diapers and put them back in their bag. I asked "So, if I manage to find the receipt, what then?" He said I'd get store credit. No apology, he just walked away and went into the employee's-only area. Bad customer service.

I went home and found the receipt on the floor where it had fallen. I packed up the diapers, unopened canned food case, and unopened grooming spray and took it all back. I waited my turn and asked to speak with the manager again. I waved my receipt and handed it to him. He took his time perusing the paper slip, and I told him "Since you don't CARE about my business, I'm returning these items. You didn't have to be rude". He just continued to look at the paper and made little ink marks beside the unwanted items. I asked him if the larger diapers were the same price. He said, "I don't know. You can go check." He wouldn't even ask one of his clerks to get the item for me. I fumed and picked up the larger item, which was priced at $1.00 more. He gave me $32.60 in cash and made a point of saying, "I gave you one dollar extra". Still no apology. I gave him a dirty look and left.

I'd spent $52.17 on Thursday; I've been a loyal customer for over 10 years. But I will NEVER go there again for any reason. Take note, Mr. Ken Oh. THIS is how you lose customers.

1
★☆☆☆☆

Purchased a case of Avoderm canned food, a detangling spray, and some Wee Wee Diapers for my senior dog on Thursday. Tried the diapers this morning and due to my dog's fluffy coat, they wouldn't fit. Took them back to the store this morning without the receipt (found it later on the floor of my home) and asked the manager for an exchange. He asked how many I used. I apologetically told him two (the first one was soiled during a "fitting" and the second wouldn't attach). He asked if I had the receipt. I told him I couldn't find it, but since I was in their repeat canned food purchase program (buy 8 cases, get 1 free), he'd be able to verify when I'd made the purchase by checking my name card. He refused, and when I began explaining my purchases, he gruffly cut me off with "I don't care!" Insulted, I took the diapers and put them back in their bag. I asked "So, if I manage to find the receipt, what then?" He said I'd get store credit. No apology, he just walked away and went into the employee's-only area. Bad customer service.

I went home and found the receipt on the floor where it had fallen. I packed up the diapers, unopened canned food case, and unopened grooming spray and took it all back. I waited my turn and asked to speak with the manager again. I waved my receipt and handed it to him. He took his time perusing the paper slip, and I told him "Since you don't CARE about my business, I'm returning these items. You didn't have to be rude". He just continued to look at the paper and made little ink marks beside the unwanted items. I asked him if the larger diapers were the same price. He said, "I don't know. You can go check." He wouldn't even ask one of his clerks to get the item for me. I fumed and picked up the larger item, which was priced at $1.00 more. He gave me $32.60 in cash and made a point of saying, "I gave you one dollar extra". Still no apology. I gave him a dirty look and left.

I'd spent $52.17 on Thursday; I've been a loyal customer for over 10 years. But I will NEVER go there again for any reason. Take note, Mr. Ken Oh. THIS is how you lose customers.

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.

Purchased a case of Avoderm canned food, a detangling spray, and some Wee Wee Diapers for my senior dog on Thursday. Tried the diapers this morning and due to my dog's fluffy coat, they wouldn't fit. Took them back to the store this

3
★★★★★

Purchased a case of Avoderm canned food, a detangling spray, and some Wee Wee Diapers for my senior dog on Thursday. Tried the diapers this morning and due to my dog's fluffy coat, they wouldn't fit. Took them back to the store this

.

the worst pet shop I have ever been in, very rude owner, and the place is really dirty! I was warned about this place, but thought they were just being silly. Well they were right!

1
★☆☆☆☆

the worst pet shop I have ever been in, very rude owner, and the place is really dirty! I was warned about this place, but thought they were just being silly. Well they were right!

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.

I will never go thee again, the man I had questions to ask was about the most rudest person I have ever met. Not to mention, their price are very high
So sad

1
★☆☆☆☆

I will never go thee again, the man I had questions to ask was about the most rudest person I have ever met. Not to mention, their price are very high
So sad

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This place has been here for as long as I can remember!!! The staff are very, very nice and they really know what to recommend for you to get for your pet.

5
★★★★★

This place has been here for as long as I can remember!!! The staff are very, very nice and they really know what to recommend for you to get for your pet.

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The Hills Pet shop is a pretty decent pet store. They sell cats sometimes but usually carry birds that I've noticed. They don't sell dogs apparently. They also sell pet food and pet supply for almost all the different animals. The guy I talked to there seemed inpatient and did not really want to talk or answer any of the questions I wanted to ask.

3
★★★☆☆

The Hills Pet shop is a pretty decent pet store. They sell cats sometimes but usually carry birds that I've noticed. They don't sell dogs apparently. They also sell pet food and pet supply for almost all the different animals. The guy I talked to there seemed inpatient and did not really want to talk or answer any of the questions I wanted to ask.

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.

If you have a question or concern about your animal, employees are educated enough about what is wrong with your pet, what you can do to fix it and how to prevent it.

5
★★★★★

If you have a question or concern about your animal, employees are educated enough about what is wrong with your pet, what you can do to fix it and how to prevent it.

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