Roesbery Car Care At Valero

★★★☆☆
  • 2700 Hillcrest Ave

    Antioch, CA 94531

    Map & Directions
  • 925-778-6316

About Roesbery Car Care At Valero

Categories
  • Automotive Repair

Automotive

Automotive
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3.0 3
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I brokedown in the city of Livermore on 5/15/08.I called AAA for a service tow,he recommend Roesbury car care.As with many people not knowing the area I took the first recommendation.The car was towed to the Roesbury station and this is where things got weird.I went inside to see the service Man.,I think his name was Steve,Steve was wearing a large party hat with a bright red balloon taped to the top.He didn't look until I ask him of someone could help me,as he did look up,a huge belch of relief came out,he said "sorry", that he had rice and beans for lunch.I feel he had more then the idems he described,he also injected that I would be lucky if see him in an hour.So I told him I had brokendown on the 580 and need to get to San Fran. tonight,he turned to me and said "you people always need a miracle don't you,then he said ok,ok lets take a look.As we approached my car this guy starts to wave his hands in a belly dance motion over my car and says something to the order of"OOOGA BOOGA",he then said try it but I can't gurrantee anything,Im not feeling to good today.Again he came out with OK,OK slip me a "fin" and I'll see what I can do.A "fin" I asked whats a fin?,he said 100.00 bucks, 100.00 I'll get a "Teck" out here and get you out of here,and not to soon he added.All this while wearing that stupid party hat.I at this time am pretty much had it with this guy and I told him this was totally unprofessional and I would take my business elsewhere.He replied,OK, but why pay another towing fee when your allready here,when you can just lay a "Fin" on me.At this time I was going for my cell phone---DEAD! I ask if I could use the shop phone,this guy points his finger "payphone at the corner but at 3:00 pm,pretty hard to get sevice and im going to lay down so if you want help,better get over here the next 10 min.I called a tow company to another repair station,the"Teck" told me it was an eazy fix BUT! being after 4:30pm the shop was closeing,IF I had only got it to him by 3:00pm.So I rented a car and a room,and all I have to say is thanks Steve and get some help!!!!

1
★☆☆☆☆

I brokedown in the city of Livermore on 5/15/08.I called AAA for a service tow,he recommend Roesbury car care.As with many people not knowing the area I took the first recommendation.The car was towed to the Roesbury station and this is where things got weird.I went inside to see the service Man.,I think his name was Steve,Steve was wearing a large party hat with a bright red balloon taped to the top.He didn't look until I ask him of someone could help me,as he did look up,a huge belch of relief came out,he said "sorry", that he had rice and beans for lunch.I feel he had more then the idems he described,he also injected that I would be lucky if see him in an hour.So I told him I had brokendown on the 580 and need to get to San Fran. tonight,he turned to me and said "you people always need a miracle don't you,then he said ok,ok lets take a look.As we approached my car this guy starts to wave his hands in a belly dance motion over my car and says something to the order of"OOOGA BOOGA",he then said try it but I can't gurrantee anything,Im not feeling to good today.Again he came out with OK,OK slip me a "fin" and I'll see what I can do.A "fin" I asked whats a fin?,he said 100.00 bucks, 100.00 I'll get a "Teck" out here and get you out of here,and not to soon he added.All this while wearing that stupid party hat.I at this time am pretty much had it with this guy and I told him this was totally unprofessional and I would take my business elsewhere.He replied,OK, but why pay another towing fee when your allready here,when you can just lay a "Fin" on me.At this time I was going for my cell phone---DEAD! I ask if I could use the shop phone,this guy points his finger "payphone at the corner but at 3:00 pm,pretty hard to get sevice and im going to lay down so if you want help,better get over here the next 10 min.I called a tow company to another repair station,the"Teck" told me it was an eazy fix BUT! being after 4:30pm the shop was closeing,IF I had only got it to him by 3:00pm.So I rented a car and a room,and all I have to say is thanks Steve and get some help!!!!

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I take my car here whenever it is sick. The manager is excellent, not only does he take the time to explain to me what is going on, he also calls to make sure everything is O.K. Now that is customer service with a smile.

4
★★★★☆

I take my car here whenever it is sick. The manager is excellent, not only does he take the time to explain to me what is going on, he also calls to make sure everything is O.K. Now that is customer service with a smile.

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I like this establishment because they gentlemen that work there are always so kind and helpful. They actually take the time to explain the problem to you if you don' t quite understand. The labor is very expensive, but I drive a 1997 Ford Escort and I promise you that this is the best it has driven since I purchased it. They can be quite pricey, but they do have coupons available.

PROS: Nice People, Coupons
CONS: Very crowded, Labor costs is killer

4
★★★★☆

I like this establishment because they gentlemen that work there are always so kind and helpful. They actually take the time to explain the problem to you if you don' t quite understand. The labor is very expensive, but I drive a 1997 Ford Escort and I promise you that this is the best it has driven since I purchased it. They can be quite pricey, but they do have coupons available.

PROS: Nice People, Coupons
CONS: Very crowded, Labor costs is killer

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