Stockton Honda Yamaha

★☆☆☆☆
The Valleys Premier Honda Yamaha Dealer
  • 3295 Ad Art Rd

    Stockton, CA 95215

    Map & Directions
  • 209-931-7940

About Stockton Honda Yamaha

Categories
Hours
TUES-FRI 9am to 6pm SAT 9am to 5pm SUN-MON CLOSED

Automotive

Automotive
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Took my Honda 100 wheel to Stockton Honda Yamaha on Saturday morning. It needed a tire and a few spokes. I was told it may take a week as they needed to order the spokes. When asked if they had a tire they didn't know and didn't even bother to go look. I figured I had time to wait as we weren't taking the kids riding until the following Saturday so I left the wheel. On Thursday I gave them a call. They still didn't know if they had the tire and the spokes were not in. In fact the guy on the phone sounded half asleep. I then pick up the phone looking for another shop. I called Troy at Tcr Wheel Lacing. He said, "Bring it in I will have it done for you today." So I went in to Stockton Honda Yamaha and asked for my wheel back and asked to speak with the manager. He gave me some bull about spokes needing to be ordered and not in the warehouse in L.A. I nicely let him know that some one could have informed me of that by phone or when I called to inquire this morning. Very poor service. Didn't feel like my business mattered to them. Good news... at Tcr I picked it up at same day. Wow great service, friendly folks and very helpful and informative. I will not return to Stockton Honda Yamaha unless forced to do so. If Troy at Tcr can do the work he will get my business.

1
★☆☆☆☆

Took my Honda 100 wheel to Stockton Honda Yamaha on Saturday morning. It needed a tire and a few spokes. I was told it may take a week as they needed to order the spokes. When asked if they had a tire they didn't know and didn't even bother to go look. I figured I had time to wait as we weren't taking the kids riding until the following Saturday so I left the wheel. On Thursday I gave them a call. They still didn't know if they had the tire and the spokes were not in. In fact the guy on the phone sounded half asleep. I then pick up the phone looking for another shop. I called Troy at Tcr Wheel Lacing. He said, "Bring it in I will have it done for you today." So I went in to Stockton Honda Yamaha and asked for my wheel back and asked to speak with the manager. He gave me some bull about spokes needing to be ordered and not in the warehouse in L.A. I nicely let him know that some one could have informed me of that by phone or when I called to inquire this morning. Very poor service. Didn't feel like my business mattered to them. Good news... at Tcr I picked it up at same day. Wow great service, friendly folks and very helpful and informative. I will not return to Stockton Honda Yamaha unless forced to do so. If Troy at Tcr can do the work he will get my business.

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Business Response:

Most parts arrive in one to three days once ordered. If the parts are not coming from one of the local warehouses like LA and need to be cross shipped from back east they can take up to a week. We will do just about any kind of repair on a bike. If our primary business was lacing wheels like Troy at TCR, which by the way is someone we use from time to time as well, we would keep a larger supply of spokes. When your doing everything from A to Z sometimes it's hard to compete with the guy that just concentrates on A. Every customer matters to us and we apologize if this customer felt this way. We strive to make every customer happy and are disappointed in ourselves when we don't. We take all reviews seriously and use them to update our procedures and improve our customers experience.
 

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