Cynthia's Hallmark

★★★☆☆

About Cynthia's Hallmark

Categories
  • Gift Shops
  • Invitations & Announcements
  • Stationery Stores
Details
  • Greeting Cards

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Shopping
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2.5 2
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Zero customer service after the sale!! I purchased 2 watches and a pair of sandals. I wore one of the watches twice and one of the stones fell out so I went back to the store and asked the sales associate if I could exchange it for another one (exactly the same) I told her that I couldn't find my receipt but that I could get my credit card statement and she said no that she couldn't help me without my receipt. At that point I asked for the phone number to the corporate office. I called the corporate offices twice and still have had no response except for the person that I need to talk to is in meetings, I find it hard to believe that there is only one person that can help me and that they are in meetings 24 hours a day for the last week and that there is not a single person in that huge company that can help me with a wath that retails for $16.95 which means it cost you about $4.00!!.
It is really sad that this is the way I was treated, especially in this economy when I would think that you would not want to lose ANY business or soil your name.
I have 5 sister's, their husbands, eighteen nieces and nephews that I bought all my cards from you for all the occasions through the year. I will now take my business elsewhere.
I hope that much business lost to you was worth the $400 it would have cost you to replace that watch for me.

1
★☆☆☆☆

Zero customer service after the sale!! I purchased 2 watches and a pair of sandals. I wore one of the watches twice and one of the stones fell out so I went back to the store and asked the sales associate if I could exchange it for another one (exactly the same) I told her that I couldn't find my receipt but that I could get my credit card statement and she said no that she couldn't help me without my receipt. At that point I asked for the phone number to the corporate office. I called the corporate offices twice and still have had no response except for the person that I need to talk to is in meetings, I find it hard to believe that there is only one person that can help me and that they are in meetings 24 hours a day for the last week and that there is not a single person in that huge company that can help me with a wath that retails for $16.95 which means it cost you about $4.00!!.
It is really sad that this is the way I was treated, especially in this economy when I would think that you would not want to lose ANY business or soil your name.
I have 5 sister's, their husbands, eighteen nieces and nephews that I bought all my cards from you for all the occasions through the year. I will now take my business elsewhere.
I hope that much business lost to you was worth the $400 it would have cost you to replace that watch for me.

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.

i enjoy shopping at this store. i almost always stop in for a look when im over at the mall.nice big store and lots of different stuff.nice people to help you out.

4
★★★★☆

i enjoy shopping at this store. i almost always stop in for a look when im over at the mall.nice big store and lots of different stuff.nice people to help you out.

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