Napa Bowl

February 2009 - Never have I ever had such a horrible bowling experience. We arrived and needed two lanes. They said the wait would be about 15-20 minutes. We understood that, so we went in to play some pool. Twenty minutes later we went to the counter to ask them how much longer, they said 15-20 minutes. We were starting to get a little frustrated at this point. We went to sit and watch the other people have fun. Two lanes on the end opened up and we asked if we could take them, they said "no" because we couldn't play next to a league, there had to be lane separating us. After watching countless groups go up and buy new games, two people sharing two lanes, and people just sitting at their lanes hanging out, 5 lanes cleared up, in the middle not next to the league....two hours later (not an exaggeration). We go up to the counter to pay and get our shoes. The people ignored us for 5 minutes and were extremely rude. I have never seen such bad customer service in my life. We finally get to our lane and I bend down to see how to put the bumbers up and an employee yells at me saying "can't you read?" I would have been able to see that sign if you gave me 2 seconds to bend down and read it. I would give them 0/5 stars. Never will I go back unlcess I am desperate, for some strange reason. If they would have been honest with us by saying that they didn't know how long it would take, or let us know how long it could take, I would have dealt with the crappy customer service.

Posted 02/23/09 | Report Abuse

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