Jack Harrison Buick Pontiac

★★★☆☆
  • 2601 National City Blvd

    National City, CA 91950

    Map & Directions
  • 619-474-6633

Automotive

Automotive
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Went there for body repair work on my Jeep after accident. ~ $4000 of damage. Their tech did an outstanding job, esp on the major damage area and you can't really tell at all. Many people at work complimented it. However, it wasn't perfect either: a discriminating eye can see stuff, like that the gaps were no longer symmetric, and that the trim they replaced didn't lay completely flat. Still, the main repair was really artistic. Their detail shop also did a really nice, high quality job.

My issue with them though was the customer service. It was very disorganized and they literally told me "one more day" 5 or 6 times. Their tech did have a medical emergency, so some added time is completely understandable. But they seemed to use that as an excuse for additional delays. Their service fellow seemed to resent me asking questions. I returned it once for a few issues ("lifetime warranty") and he basically had no interest in talking to me, pretty much acting like it was delivered, so go away.

Bottom line is, the work was good, including their detailing, but the delays and Cust Serv. was so frustrating that I simply would not go back to them for body work. I've heard great things about them with auto repair and sales, though - who knows?

3
★★★☆☆

Went there for body repair work on my Jeep after accident. ~ $4000 of damage. Their tech did an outstanding job, esp on the major damage area and you can't really tell at all. Many people at work complimented it. However, it wasn't perfect either: a discriminating eye can see stuff, like that the gaps were no longer symmetric, and that the trim they replaced didn't lay completely flat. Still, the main repair was really artistic. Their detail shop also did a really nice, high quality job.

My issue with them though was the customer service. It was very disorganized and they literally told me "one more day" 5 or 6 times. Their tech did have a medical emergency, so some added time is completely understandable. But they seemed to use that as an excuse for additional delays. Their service fellow seemed to resent me asking questions. I returned it once for a few issues ("lifetime warranty") and he basically had no interest in talking to me, pretty much acting like it was delivered, so go away.

Bottom line is, the work was good, including their detailing, but the delays and Cust Serv. was so frustrating that I simply would not go back to them for body work. I've heard great things about them with auto repair and sales, though - who knows?

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I was having some problems with my muffler system on my Pontiac G6. I took it into Jack's and was helped immediately. Michelle, one of the representatives noticed that my warranty had expired by a few weeks. She consulted her head manager to see if they could work something out, and they did. I'm glad that she took the extra step to assist me with getting my car fixed. I would definitely recommend Jack's Harrison's Dealership because of their reliable services.

4
★★★★☆

I was having some problems with my muffler system on my Pontiac G6. I took it into Jack's and was helped immediately. Michelle, one of the representatives noticed that my warranty had expired by a few weeks. She consulted her head manager to see if they could work something out, and they did. I'm glad that she took the extra step to assist me with getting my car fixed. I would definitely recommend Jack's Harrison's Dealership because of their reliable services.

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I have taken our GMC Yukon to their service department and it's a hit or miss service. There are times that they are on point with the service and repair but there are times when they seem to be too busy rushing to get the car out that we end up taking it back so they can do the job right. This has happened at least twice and it was more of a hassle. Our customer service rep in the Service Dept is outstanding though. Very accommodating and ensures that we do get what we need (within her realms) for the most part. She assisted us in getting a rental car. Price was not too bad considering majority of our repairs were covered by our extended warranty so the out of pocket expenses were very minimal. If you prefer to utilize car dealers when servicing your vehicle (GMC/Pontiac/Buick), I'd recommend Jack Harrison since it is the closest one to the South Bay area for those specific type of vehicles (GMC especially).

3
★★★☆☆

I have taken our GMC Yukon to their service department and it's a hit or miss service. There are times that they are on point with the service and repair but there are times when they seem to be too busy rushing to get the car out that we end up taking it back so they can do the job right. This has happened at least twice and it was more of a hassle. Our customer service rep in the Service Dept is outstanding though. Very accommodating and ensures that we do get what we need (within her realms) for the most part. She assisted us in getting a rental car. Price was not too bad considering majority of our repairs were covered by our extended warranty so the out of pocket expenses were very minimal. If you prefer to utilize car dealers when servicing your vehicle (GMC/Pontiac/Buick), I'd recommend Jack Harrison since it is the closest one to the South Bay area for those specific type of vehicles (GMC especially).

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