Cal Cover Products Inc

★★★☆☆
  • 4475 Eucalyptus Ave

    Chino, CA 91710

    Map & Directions
  • 909-393-4575

About Cal Cover Products Inc

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3.0 5
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Purchased a cover and it is defective have been waiting over two weeks for a return call was told at time of purchase has 5 year warranty now trying to say since it was purchased on ebay that the warranty is not valid, so I can assume my

3
★★★★★

Purchased a cover and it is defective have been waiting over two weeks for a return call was told at time of purchase has 5 year warranty now trying to say since it was purchased on ebay that the warranty is not valid, so I can assume my

.

We purchased two covers to go with a spa and a 7' x 14' swim spa. Both spas are located outside in coastal Oregon weather (lots of rain!). The one panel of the spa cover absorbed moisture the first winter (i.e. first 6 months we owned it). The cover for the swim spa developed a sag in one of the two center panels so rainwater could fill and overflow the pool with each storm. The sagging panel also started to absorb moisture during its first summer (the following 4 months).
Cal Cover Products' 3-year warranty means ZERO, NIL, ZILCH, NOTHING, NADA because, even if the product is totally defective, the purchaser still has to pay shipping BOTH ways.
I don't know if this business is still operating (I would hope not!) but, if it is, don't purchase their products - you'll be very sorry.
We replaced these pieces of trash with SpaCaps.

1
★☆☆☆☆

We purchased two covers to go with a spa and a 7' x 14' swim spa. Both spas are located outside in coastal Oregon weather (lots of rain!). The one panel of the spa cover absorbed moisture the first winter (i.e. first 6 months we owned it). The cover for the swim spa developed a sag in one of the two center panels so rainwater could fill and overflow the pool with each storm. The sagging panel also started to absorb moisture during its first summer (the following 4 months).
Cal Cover Products' 3-year warranty means ZERO, NIL, ZILCH, NOTHING, NADA because, even if the product is totally defective, the purchaser still has to pay shipping BOTH ways.
I don't know if this business is still operating (I would hope not!) but, if it is, don't purchase their products - you'll be very sorry.
We replaced these pieces of trash with SpaCaps.

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.

We purchased two covers to go with a spa and a 7' x 14' swim spa. Both spas are located outside in coastal Oregon weather (lots of rain!). The one panel of the spa cover absorbed moisture the first winter (i.e. first 6 months we owned it).

3
★★★★★

We purchased two covers to go with a spa and a 7' x 14' swim spa. Both spas are located outside in coastal Oregon weather (lots of rain!). The one panel of the spa cover absorbed moisture the first winter (i.e. first 6 months we owned it).

.

I have purchased three hot tub covers over the last ten years
from this company. First one cracked and had to be replaced which took them forever to finally exchange it. Second one they sent wrong size and had to reschedule which took almost a month. I then ordered an outside cover only and when I opened it yesterday, the size they sent is wrong. My foam pieces do not fit into it. When I called today, they tell me they have no record of me on file. I have my receipts but the woman was very rude and said the company does everything in excel and they don't keep many records. I would NEVER use this company again.

1
★☆☆☆☆

I have purchased three hot tub covers over the last ten years
from this company. First one cracked and had to be replaced which took them forever to finally exchange it. Second one they sent wrong size and had to reschedule which took almost a month. I then ordered an outside cover only and when I opened it yesterday, the size they sent is wrong. My foam pieces do not fit into it. When I called today, they tell me they have no record of me on file. I have my receipts but the woman was very rude and said the company does everything in excel and they don't keep many records. I would NEVER use this company again.

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This company does not care about their customers. The owner himself is non-responsive! I ended up buying a new spa cover at spacoversplus com. Stay away from Cal Cover!!!

0
★☆☆☆☆

This company does not care about their customers. The owner himself is non-responsive! I ended up buying a new spa cover at spacoversplus com. Stay away from Cal Cover!!!

Cons: does not return phone calls, orders not completed

 

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