Narita Japanese Restaurant

★★☆☆☆
  • 1001 Alameda De Las Pulgas

    Belmont, CA 94002

    Map & Directions
  • 650-592-1878

About Narita Japanese Restaurant

Details
Hours
Monday 09:00 AM - 10:00 PM Tuesday 09:00 AM - 10:00 PM Wednesday 09:00 AM - 10:00 PM Thursday 09:00 AM - 10:00 PM Friday 09:00 AM - 10:00 PM Saturday 09:00 AM - 10:00 PM Sunday 09:00 AM - 10:00 PM

Food

Food
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This is hands down the best sushi place in the peninsula. Service is wonderful with knowledgeable servers and unique menu items. The sushi is always fresh and the restaurant atmosphere is quaint and comfortable with choices of either tables or sushi bar sittings where you can watch the sushi chefs create your meal. Located in Carlmont Shopping Center in Belmont the presentation through and through is wonderful. I would highly recommend Narita's to anyone who loves sushi or even if it simply your first sushi experience. Every person I've ever taken to Narita's loves the cuisine. And as a bonus you even get free edamame when you sit down!

5
★★★★★

This is hands down the best sushi place in the peninsula. Service is wonderful with knowledgeable servers and unique menu items. The sushi is always fresh and the restaurant atmosphere is quaint and comfortable with choices of either tables or sushi bar sittings where you can watch the sushi chefs create your meal. Located in Carlmont Shopping Center in Belmont the presentation through and through is wonderful. I would highly recommend Narita's to anyone who loves sushi or even if it simply your first sushi experience. Every person I've ever taken to Narita's loves the cuisine. And as a bonus you even get free edamame when you sit down!

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This place... the service is poor, management is completely unorganized, their attitude is gpd-awful, and they treat long time customers like s@#$. Need I say more?

My story: I called in a $80 sushi take-out order one Fri. They told me it will be 30 min. I showed up promptly and was ignored for 15 min. I then politely asked about my food. They told me it would be another 10-15 min. I then, in a normal tone of voice, reminded them my order was now taking 55-60 min. instead of the originally promised 30 min. They accused me of exaggerating, so I proved I wasn't. I then calmly asked for a 20% discount, since I am a long time customer (I live within walking distance) because I will now be 30 min. late to meet my friends, and because it was clear they hadn't even STARTED on my order after 45 min.

Instead of trying to make it right, the manager told me they can't do my order. Please leave, he said.

I couldn't believe it. I was left humuliated and met my friends empty-handed, without the sushi I ordered a full hour earlier.

Reader, before you assume I deserved to be ejected, keep in mind that I work in customer support myself and under no circumstances would I ever treat him with disrespect or make unreasonable demands. A 20% discount is not unreasonable, and would be offered automatically by manner restaurants in this situation.

I suspect the manager did it because he was looking for a way to reduce the restaurant's chaotic mess that night (the place was crazy) any way he could, even if it meant losing a very faithful customer who has spent in excess of $2000 in 4 years. They were clearly shorthanded but also very lacking in basic organization and business sense.

I patronized this place for years because it is clean and the sushi is okay (not that great, there are far better places in San Mateo center), and its location was very convenient to me. But you can bet that I will never, ever go back again.

0
★☆☆☆☆

This place... the service is poor, management is completely unorganized, their attitude is gpd-awful, and they treat long time customers like s@#$. Need I say more?

My story: I called in a $80 sushi take-out order one Fri. They told me it will be 30 min. I showed up promptly and was ignored for 15 min. I then politely asked about my food. They told me it would be another 10-15 min. I then, in a normal tone of voice, reminded them my order was now taking 55-60 min. instead of the originally promised 30 min. They accused me of exaggerating, so I proved I wasn't. I then calmly asked for a 20% discount, since I am a long time customer (I live within walking distance) because I will now be 30 min. late to meet my friends, and because it was clear they hadn't even STARTED on my order after 45 min.

Instead of trying to make it right, the manager told me they can't do my order. Please leave, he said.

I couldn't believe it. I was left humuliated and met my friends empty-handed, without the sushi I ordered a full hour earlier.

Reader, before you assume I deserved to be ejected, keep in mind that I work in customer support myself and under no circumstances would I ever treat him with disrespect or make unreasonable demands. A 20% discount is not unreasonable, and would be offered automatically by manner restaurants in this situation.

I suspect the manager did it because he was looking for a way to reduce the restaurant's chaotic mess that night (the place was crazy) any way he could, even if it meant losing a very faithful customer who has spent in excess of $2000 in 4 years. They were clearly shorthanded but also very lacking in basic organization and business sense.

I patronized this place for years because it is clean and the sushi is okay (not that great, there are far better places in San Mateo center), and its location was very convenient to me. But you can bet that I will never, ever go back again.

Pros: Clean, sushi is okay.

Cons: Terrible service, disorganized management, poor attitude

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I didn't think such a nice resturant could serve below average food. I ate lunch and order a california roll. The sushi that I was given was not fresh. The parts of the rice was hard as if it was sitting around too long or I got the bottom of the barrel rice. I noticed that the sushi chefs were wrapping up some rolls and storing them in back. Save your money and go else where.

0
★☆☆☆☆

I didn't think such a nice resturant could serve below average food. I ate lunch and order a california roll. The sushi that I was given was not fresh. The parts of the rice was hard as if it was sitting around too long or I got the bottom of the barrel rice. I noticed that the sushi chefs were wrapping up some rolls and storing them in back. Save your money and go else where.

Pros: parking, well light

Cons: sushi was not fresh

 

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