Jennifer Convertibles

★☆☆☆☆
  • 25586 The Old Rd

    Stevenson Ranch, CA 91381

    Map & Directions
  • 661-259-8001

About Jennifer Convertibles

Categories
  • Furniture Stores

Home & Garden

Home & Garden
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DO NOT SHOP HERE! Yes, the prices are cheap but you truly get what you pay for! We purchased 2 leather love seats and were told by our salesman Chuck, any thing(rips, scratches etc) would be covered by the warranty. Sounds great right- Well, a year after purchasing these a hole developed in one of the seat cushions so we called immediately to have them do a repair. A man came out to "investigate" our claim he took a photograph & left. A few weeks later we received a letter stating they would not do the repair because the hole was on the seam-WHICH IT IS NOT. Besides the fact that they stated at the time they were selling us the sofas there were no exceptions to the warranty. So we are stuck with a hole in our loveseat. Calls to customer service have been met with disdain and we have even been hung up on by one representative for asking her name!
I recommend you buy furniture else where if you care about quality and integrity because you won't find either of those at Jennifer Convertibles!

1
★☆☆☆☆

DO NOT SHOP HERE! Yes, the prices are cheap but you truly get what you pay for! We purchased 2 leather love seats and were told by our salesman Chuck, any thing(rips, scratches etc) would be covered by the warranty. Sounds great right- Well, a year after purchasing these a hole developed in one of the seat cushions so we called immediately to have them do a repair. A man came out to "investigate" our claim he took a photograph & left. A few weeks later we received a letter stating they would not do the repair because the hole was on the seam-WHICH IT IS NOT. Besides the fact that they stated at the time they were selling us the sofas there were no exceptions to the warranty. So we are stuck with a hole in our loveseat. Calls to customer service have been met with disdain and we have even been hung up on by one representative for asking her name!
I recommend you buy furniture else where if you care about quality and integrity because you won't find either of those at Jennifer Convertibles!

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