Apple Bay Street

★★☆☆☆
  • 5640 Bay Street

    Emeryville, CA 94608

    Map & Directions
  • 510-350-2400

About Apple Bay Street

Categories
  • Consumer Electronics Stores
  • Computer Repair Services
  • Cell Phone Repair Shops
Details
  • Phone Equipment
  • Home Theater Systems
Hours
M-Sa 10am-8pm, Su 11am-6pm

Communications & Utilities

Communications & Utilities
More choices in Emeryville:
Resultset_next

At&T Store

705 Market St San Francisco, CA

Resultset_next

AT&T

2410 Mission St San Francisco, CA

2.125 8
Hi! Sign in to let us know how Apple Bay Street was?
Write a Review
.

Apple has done it again, just bought a mac book pro a few weeks ago, got my $100 gift card but I can not and will not be able to use it for merchandise on the apple store even though I specifically asked if I could do that, the salesperson positively reply with a "Yes you can use it as long as it is with-in a purchase with apple directly there is no problem" but that info was wrong. No, you can not use it for merchandise, you can only use it on Itunes accnt and that is it bottom line. I should of read the back of the card it is my fault too for not doing that, ohhh and did I mention the store manager would not put his face on the phone, they don't care about unsatisfied customers as long as they make the sale it is what matters, I hope he reads my review. this is my personal review hopes it helps you choose the right store.
Tony G.

1
★☆☆☆☆

Apple has done it again, just bought a mac book pro a few weeks ago, got my $100 gift card but I can not and will not be able to use it for merchandise on the apple store even though I specifically asked if I could do that, the salesperson positively reply with a "Yes you can use it as long as it is with-in a purchase with apple directly there is no problem" but that info was wrong. No, you can not use it for merchandise, you can only use it on Itunes accnt and that is it bottom line. I should of read the back of the card it is my fault too for not doing that, ohhh and did I mention the store manager would not put his face on the phone, they don't care about unsatisfied customers as long as they make the sale it is what matters, I hope he reads my review. this is my personal review hopes it helps you choose the right store.
Tony G.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I came in for an iPhone issue, the service is poor, not enough technicians to do the job, waiting time is long. How can they handle the services in Feb 2011 when Verizon will also offer the phone?

2
★★☆☆☆

I came in for an iPhone issue, the service is poor, not enough technicians to do the job, waiting time is long. How can they handle the services in Feb 2011 when Verizon will also offer the phone?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

During the past 2 years my family (my mother, brother, my wife and I) have purchased about $11,000. worth of merchandise from the Walnut Creek and Emeryville Apple stores. At the begining of this year, my wife and I purchased a pair of Harman/Kardon sounstick II speakers from the Emeryville store and they no longer work. We haven't dropped them, they just don't work. Seeing how they are still under warranty, we took them to the Apple store and they refused to deal with us and referred us to Harman/Kardon which as been a nightmare. My point here is: obviously we have proven to be very loyal Apple customers and although they do have the law on their side, this refusal of a retailer to take responsibility for items they sell in there store goes to show unethical they are. Not to mention that Apple - an American company clearly just cares about profit, profit, and more profit by sending there manufacturing jobs overseas and still overcharging us for their products. To sum up everything, I can not recommend the speakers mentioned above, because although they have very good sound, they do not last. The Bose computer speakers last much longer, take much longer to become blown out, may not sound as well, but are made to last for several years.

1
★☆☆☆☆

During the past 2 years my family (my mother, brother, my wife and I) have purchased about $11,000. worth of merchandise from the Walnut Creek and Emeryville Apple stores. At the begining of this year, my wife and I purchased a pair of Harman/Kardon sounstick II speakers from the Emeryville store and they no longer work. We haven't dropped them, they just don't work. Seeing how they are still under warranty, we took them to the Apple store and they refused to deal with us and referred us to Harman/Kardon which as been a nightmare. My point here is: obviously we have proven to be very loyal Apple customers and although they do have the law on their side, this refusal of a retailer to take responsibility for items they sell in there store goes to show unethical they are. Not to mention that Apple - an American company clearly just cares about profit, profit, and more profit by sending there manufacturing jobs overseas and still overcharging us for their products. To sum up everything, I can not recommend the speakers mentioned above, because although they have very good sound, they do not last. The Bose computer speakers last much longer, take much longer to become blown out, may not sound as well, but are made to last for several years.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

iI only they were drunk geniuses at this bar, but it's totally apparent that they are software-writer wannabes, who imagine they have far superior knowledge. It's nearly impossible to make an appointment, the advice is meagre and people are rude. I highly recommend MacMedic in Oakland. They'll identify your problem and get your machine back to you within a day.

1
★☆☆☆☆

iI only they were drunk geniuses at this bar, but it's totally apparent that they are software-writer wannabes, who imagine they have far superior knowledge. It's nearly impossible to make an appointment, the advice is meagre and people are rude. I highly recommend MacMedic in Oakland. They'll identify your problem and get your machine back to you within a day.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I highly recommend if there is something wonky in your mac make sure you have all your updates and run disc utility.This solved half my problem(browser crashes) and identified some Hard Drive errors which I didn't know how to fix so I got a RESERVATION over the phone at the Emeryville location.

I arrived early, checked in and then had some fun playing with their display units especially the iphone.10 minutes before my reservation time I came back to the help desk as advised and was promptly served on time.The Genius was great and was able to quickly help me, in part because I saved the error I had from Disc Utility as a word document (copy paste) and just by reading that he knew what to do.Simply,make sure all data was backed up(which I had already done on a portable hard drive) and then restart the computer using disc restore.My hard drive was corrected of it's errors , all in under 10 minutes!
I highly recommend them! But make it easy on yourself and anyone else waiting, have the reservation and run disc utility.

5
★★★★★

I highly recommend if there is something wonky in your mac make sure you have all your updates and run disc utility.This solved half my problem(browser crashes) and identified some Hard Drive errors which I didn't know how to fix so I got a RESERVATION over the phone at the Emeryville location.

I arrived early, checked in and then had some fun playing with their display units especially the iphone.10 minutes before my reservation time I came back to the help desk as advised and was promptly served on time.The Genius was great and was able to quickly help me, in part because I saved the error I had from Disc Utility as a word document (copy paste) and just by reading that he knew what to do.Simply,make sure all data was backed up(which I had already done on a portable hard drive) and then restart the computer using disc restore.My hard drive was corrected of it's errors , all in under 10 minutes!
I highly recommend them! But make it easy on yourself and anyone else waiting, have the reservation and run disc utility.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

And they are out of them, and don't know when they'll be in-stock!? Since the next closest stores are in the City or Walnut Creek or Pleasanton ... with all the Berkeley students (what a rich market that must be), all the people I see in Oakland with iPhones ... and they want to reach the 10 million unit sold mark by the end of this year?

2
★★☆☆☆

And they are out of them, and don't know when they'll be in-stock!? Since the next closest stores are in the City or Walnut Creek or Pleasanton ... with all the Berkeley students (what a rich market that must be), all the people I see in Oakland with iPhones ... and they want to reach the 10 million unit sold mark by the end of this year?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The service at the Emeryville Apple store is a complete joke. This troop of so called Apple "geniuses" are Software code writing wanabees. They should all get on their skate boards, ride out of town and make way for kind supportive retail people who care about the customer and their buying needs.

3
★★★☆☆

The service at the Emeryville Apple store is a complete joke. This troop of so called Apple "geniuses" are Software code writing wanabees. They should all get on their skate boards, ride out of town and make way for kind supportive retail people who care about the customer and their buying needs.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They say youre either a PC person or a Mac person but if we had to decide where our operating system loyalties were based on retail stores alone, there would be no Mac lovers! The Apple store in Emeryville is a straight up nightmare! There are almost a dozen people in the store, either shopping or getting repairs done, and there always seem to be twice as many sales people there, but you will have to wait. And wait. And wait and endure snobby sales people. This has happened to me every single time Ive been there. If you are any little bit computer savvy, get your Mac goods online!

PROS: Good Apple Computer products available.
CONS: Poor customer service and long wait times.

2
★★☆☆☆

They say youre either a PC person or a Mac person but if we had to decide where our operating system loyalties were based on retail stores alone, there would be no Mac lovers! The Apple store in Emeryville is a straight up nightmare! There are almost a dozen people in the store, either shopping or getting repairs done, and there always seem to be twice as many sales people there, but you will have to wait. And wait. And wait and endure snobby sales people. This has happened to me every single time Ive been there. If you are any little bit computer savvy, get your Mac goods online!

PROS: Good Apple Computer products available.
CONS: Poor customer service and long wait times.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Apple Bay Street

Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used Apple Bay Street, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review