Arcadia Sash and Door Inc.

★★★★☆
Our office has two large showrooms that display over 50 brands of products. These include doors, windows, hardware, and moldings.
  • 129 La Porte St

    Arcadia, CA 91006

    Map & Directions
  • 626-445-8712

Home & Garden

Home & Garden
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.

I made an appointment with Mat to come out on 3-29-2015 to order parts for the French door I bought from them and one I did not. He came out and adjusted the French door and said he would order the parts. I left 5 voice messages for him to call me and he never return my calls. Three weeks later I called the office and the young lady put me on hold. She came back and said the paperwork was on his desk and he was working on it. Finally, 45 days later I caught him at the office. He told me he was too busy and knew I was busy and he just did not have the time to get the parts. I'm trying to sell my home. Now I have to start all over again. I own my own business and work with other business daily. I have never experienced this type of attitude from anyone dealing with the public. And I bought it from them!

1
★☆☆☆☆

I made an appointment with Mat to come out on 3-29-2015 to order parts for the French door I bought from them and one I did not. He came out and adjusted the French door and said he would order the parts. I left 5 voice messages for him to call me and he never return my calls. Three weeks later I called the office and the young lady put me on hold. She came back and said the paperwork was on his desk and he was working on it. Finally, 45 days later I caught him at the office. He told me he was too busy and knew I was busy and he just did not have the time to get the parts. I'm trying to sell my home. Now I have to start all over again. I own my own business and work with other business daily. I have never experienced this type of attitude from anyone dealing with the public. And I bought it from them!

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.

The installed a great dining room door for me - I'm going to get a quote to get me entire house done with the same door. They were really helpful with a broken latch I had as well - really friendly, family owned type service

2
★★★★★

The installed a great dining room door for me - I'm going to get a quote to get me entire house done with the same door. They were really helpful with a broken latch I had as well - really friendly, family owned type service

.

We recently had window and door installations from Arcadia Sash and Door and their employees are very polite and helpful. George was our installer. He was very accommodating and easy to work with!

They also sent Matt out to help me with the re-install of my staired sashes. They helped me realize what I needed when I didn't even realize what I needed.

From inspection to sale to install, I had a very pleasant experience with your professional staff!

5
★★★★★

We recently had window and door installations from Arcadia Sash and Door and their employees are very polite and helpful. George was our installer. He was very accommodating and easy to work with!

They also sent Matt out to help me with the re-install of my staired sashes. They helped me realize what I needed when I didn't even realize what I needed.

From inspection to sale to install, I had a very pleasant experience with your professional staff!

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John has been very kind to out family during our 3 month project. From the day he visited to take measurements on our windows, we felt that he cared about giving us a newer looking home despite being on a tight budget.\n\nThe new windows bring new life to our home! We think the quality of product and work of the installers was great.\n\nI highly recommend them for anyone needing premium Doors and windows!

2
★★★★★

John has been very kind to out family during our 3 month project. From the day he visited to take measurements on our windows, we felt that he cared about giving us a newer looking home despite being on a tight budget.\n\nThe new windows bring new life to our home! We think the quality of product and work of the installers was great.\n\nI highly recommend them for anyone needing premium Doors and windows!

.

My overall experience with Arcadia Sash and Doors was pretty good.

When I called Arcadia Sash and Doors to get a quotation to replace all my windows, the owner Tom came out the very next day to do the measurements which I liked. I know some window companies do not send someone out and simply want the homeowner to fax in the measurements.

Tom the owner seems very professional and trustworthy when measuring the windows which I had a good impression. Then my windows' measurements was handed over to Steve for price quotations. Since I wanted 2 quotations, one with grids and one without, it took a few days (less than a week) for me to get the quotations on both prices. After comparison on prices of Milgard windows with 2 other window companies, I felt Arcadia Sash and Door prices are quite honest and Steve Seyarto's design on grid patterns seems most detailed/professional. Although the labor cost seems higher than the others, I later understand why after the installations were complete.

The workmanship is great - detailed and professional. The show room is homefeel and staffs are pleasant. They sent a young but good carpenter Matt to do the installations and finsihed the work in 4 days with mostly 3 guys for my 14 windows and 3 sliders. Upon completion, the crew caulked all windows and sliders inside and out, insulated them with foams, then finally cleaned all glasses. The installers even re-installed the blinds before they left. So I'm quite happy with the finish and I consider myself quite a detailed and not so easy to please person.

One thing I did encounter was a slight delay on the installation (2 days delay), possibly due to the installers had other job sites to finish or they were really sick or in an accident which they postponed the scheduled work date. Anyhow, it was worth waiting for when the job was finally done well.

The only suggestion I may have is if the measurer/Tom (since the salesperson is a different person) can bring a window sample/brochure or two so the homeowner can have a better picture on the spot of how the home will look like with the grid patterns and/or materials.

Finally, I agreed with someone here who said "If you can be patient and persistent they have great products." Also, Milgard windows are great! I love the quality very much!

Thus, professionalism: 5 stars
detailedness: 5 stars
workmanship: 5 stars
pricing: 4 stars
efficiency: 4 stars

So 4 and a Half stars for Arcadia Sash and Doors!

4
★★★★☆

My overall experience with Arcadia Sash and Doors was pretty good.

When I called Arcadia Sash and Doors to get a quotation to replace all my windows, the owner Tom came out the very next day to do the measurements which I liked. I know some window companies do not send someone out and simply want the homeowner to fax in the measurements.

Tom the owner seems very professional and trustworthy when measuring the windows which I had a good impression. Then my windows' measurements was handed over to Steve for price quotations. Since I wanted 2 quotations, one with grids and one without, it took a few days (less than a week) for me to get the quotations on both prices. After comparison on prices of Milgard windows with 2 other window companies, I felt Arcadia Sash and Door prices are quite honest and Steve Seyarto's design on grid patterns seems most detailed/professional. Although the labor cost seems higher than the others, I later understand why after the installations were complete.

The workmanship is great - detailed and professional. The show room is homefeel and staffs are pleasant. They sent a young but good carpenter Matt to do the installations and finsihed the work in 4 days with mostly 3 guys for my 14 windows and 3 sliders. Upon completion, the crew caulked all windows and sliders inside and out, insulated them with foams, then finally cleaned all glasses. The installers even re-installed the blinds before they left. So I'm quite happy with the finish and I consider myself quite a detailed and not so easy to please person.

One thing I did encounter was a slight delay on the installation (2 days delay), possibly due to the installers had other job sites to finish or they were really sick or in an accident which they postponed the scheduled work date. Anyhow, it was worth waiting for when the job was finally done well.

The only suggestion I may have is if the measurer/Tom (since the salesperson is a different person) can bring a window sample/brochure or two so the homeowner can have a better picture on the spot of how the home will look like with the grid patterns and/or materials.

Finally, I agreed with someone here who said "If you can be patient and persistent they have great products." Also, Milgard windows are great! I love the quality very much!

Thus, professionalism: 5 stars
detailedness: 5 stars
workmanship: 5 stars
pricing: 4 stars
efficiency: 4 stars

So 4 and a Half stars for Arcadia Sash and Doors!

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.

As a general contractor, I need to order materials and supplies for the remodeling job I am working on. I go to different companies to meet different budget needs and expectations, but Arcadia Sash and Door is always on my quote list for windows and doors. Their salespeople are always pleasant to work with, and my quote is coming through my fax when promised, if they don't get it to me directly over the phone. I have ordered materials from them several times with no major problems.

4
★★★★☆

As a general contractor, I need to order materials and supplies for the remodeling job I am working on. I go to different companies to meet different budget needs and expectations, but Arcadia Sash and Door is always on my quote list for windows and doors. Their salespeople are always pleasant to work with, and my quote is coming through my fax when promised, if they don't get it to me directly over the phone. I have ordered materials from them several times with no major problems.

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.

I had two instance of dealing with the company, and both time I was disappointed. When I first asked them to come and give an estimate for several window replacement years ago, a sale rep came and did all the necessary measurement and is courteous and efficient, but when I decided to go alone with them, they never follow up, so I just drop the case eventually that time.Recently I decided that I shall try them out again for the replacement windows, The owner came and was very nice and courteous and suggested that I shall just repair those windows, as there is no need to replace them at all. He took the time to take the window apart and check and said that they will get hold of another company to do the necessary repair for me, and if other company will not do it, they will make sure it is taken care of themselves. So I waited and waited, no one ever call back after weeks, so I called back and leave my phone number and asked for my case again, and they kept saying that Tom, the owner is not in the office but will leave my number to him. But no one ever called back, and this happened for three times, the last time I called I just asked that to let me know if they are able to find someone to fix it or not, if not just let me know, so I can ask other to come, but still no one called back afterward. Don't get me wrong, the owner is a nice guy, but I think the company is very inefficient and is terrible in following through as other reviewer had indicated. The reason why I had asked them again and again, is because they were the company that installed my house window when the house was built by the contractor. If I did some research first myself about their service from other reviewers first, I would probably never go to them.

1
★☆☆☆☆

I had two instance of dealing with the company, and both time I was disappointed. When I first asked them to come and give an estimate for several window replacement years ago, a sale rep came and did all the necessary measurement and is courteous and efficient, but when I decided to go alone with them, they never follow up, so I just drop the case eventually that time.Recently I decided that I shall try them out again for the replacement windows, The owner came and was very nice and courteous and suggested that I shall just repair those windows, as there is no need to replace them at all. He took the time to take the window apart and check and said that they will get hold of another company to do the necessary repair for me, and if other company will not do it, they will make sure it is taken care of themselves. So I waited and waited, no one ever call back after weeks, so I called back and leave my phone number and asked for my case again, and they kept saying that Tom, the owner is not in the office but will leave my number to him. But no one ever called back, and this happened for three times, the last time I called I just asked that to let me know if they are able to find someone to fix it or not, if not just let me know, so I can ask other to come, but still no one called back afterward. Don't get me wrong, the owner is a nice guy, but I think the company is very inefficient and is terrible in following through as other reviewer had indicated. The reason why I had asked them again and again, is because they were the company that installed my house window when the house was built by the contractor. If I did some research first myself about their service from other reviewers first, I would probably never go to them.

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I recently had this crazy idea to build a new home without the help of a designer. Completely hopeless with the style I was looking for and would have to live with; Arcadia Sash and Door, Inc. took the time to meet with me. Having to start from ground zero, my sales person spent several hours with me on numerous occasions reviewing plans without charging any consulting fees. Their large and beautiful showroom gave me the ability to actually see and test the quality of many vendor products. I was given quotes for more than just a few vendors to purchase from that could fit within my budget. I just can't thank Arcadia Sash and Door, Inc. enough for making this experience, which seemed so hopeless to start, an enjoyable and effortless one. Each person was very pleasant and their office had a very homelike atmosphere. I would recommend Arcadia Sash and Door, Inc. to everyone.

5
★★★★★

I recently had this crazy idea to build a new home without the help of a designer. Completely hopeless with the style I was looking for and would have to live with; Arcadia Sash and Door, Inc. took the time to meet with me. Having to start from ground zero, my sales person spent several hours with me on numerous occasions reviewing plans without charging any consulting fees. Their large and beautiful showroom gave me the ability to actually see and test the quality of many vendor products. I was given quotes for more than just a few vendors to purchase from that could fit within my budget. I just can't thank Arcadia Sash and Door, Inc. enough for making this experience, which seemed so hopeless to start, an enjoyable and effortless one. Each person was very pleasant and their office had a very homelike atmosphere. I would recommend Arcadia Sash and Door, Inc. to everyone.

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Arcadia Sash came to my house and gave me a good price on my windows. I signed the contract thinking that what they were telling me would actually happen. 8 weeks later no windows and no returned phone calls. Finally I go in and ask them what is going on. They say that Milgard messed up and it will take another 4 weeks. So I call Milgard with this information. Milgard says Arcadia never ordered the windows until the week I called. Did they forget about me. They sure cashed my check quickly. It took a total of 13 weeks to get my windows installed by Arcadia. The windows look fine but I am not impressed. They wouldnt give me a discount and kept telling me it wasnt their fault. Sorry I just dont believe them. I cant recommend this company and have to say I think they are very unorganized.

1
★☆☆☆☆

Arcadia Sash came to my house and gave me a good price on my windows. I signed the contract thinking that what they were telling me would actually happen. 8 weeks later no windows and no returned phone calls. Finally I go in and ask them what is going on. They say that Milgard messed up and it will take another 4 weeks. So I call Milgard with this information. Milgard says Arcadia never ordered the windows until the week I called. Did they forget about me. They sure cashed my check quickly. It took a total of 13 weeks to get my windows installed by Arcadia. The windows look fine but I am not impressed. They wouldnt give me a discount and kept telling me it wasnt their fault. Sorry I just dont believe them. I cant recommend this company and have to say I think they are very unorganized.

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.

This company provided us with our entire house replacement for windows in less than 4 hours. We are very happy with them . I was concerned because I had read the previous review wich mentions the poor follow through so I mentioned it to them at the time when I purchased the windows and they assured me that I would have a good experience and I did. I feel like I threatened them into good service and a quick instal date but it was all worth it. About 1/5th the cost of the Pella store in Pasadena and about 10% less than Home depot. Great merchandise and easy to deal with. They could have been a little more careful with the actual instalation but I feel that the overall purchase was of great value with minimal wait time.

4
★★★★☆

This company provided us with our entire house replacement for windows in less than 4 hours. We are very happy with them . I was concerned because I had read the previous review wich mentions the poor follow through so I mentioned it to them at the time when I purchased the windows and they assured me that I would have a good experience and I did. I feel like I threatened them into good service and a quick instal date but it was all worth it. About 1/5th the cost of the Pella store in Pasadena and about 10% less than Home depot. Great merchandise and easy to deal with. They could have been a little more careful with the actual instalation but I feel that the overall purchase was of great value with minimal wait time.

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.

These guys are wonderful quality. But not too good on the follow through. Which is too bad. It seemed to me that they do a lot of larger jobs so window replacement on a common house doesn't get the attention and quick response as it should. They were quite thorough coming out to measure at least 3 times to be sure they had everything right. If you can be patient and persistent they have great products. Also a decent assortment of high quality door knobs and cabinet hardware.

4
★★★★☆

These guys are wonderful quality. But not too good on the follow through. Which is too bad. It seemed to me that they do a lot of larger jobs so window replacement on a common house doesn't get the attention and quick response as it should. They were quite thorough coming out to measure at least 3 times to be sure they had everything right. If you can be patient and persistent they have great products. Also a decent assortment of high quality door knobs and cabinet hardware.

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1 out of 1 people found this review helpful.

Message from Arcadia Sash and Door Inc.

Because of our success in the business, many competitors will do anything to lure customers away. They will even attack us on websites such as these by suggesting within a complaint they are better. See for yourselves before believing everything you read. We have been in business for as long as we have because of our customers and their loyalty and referrals. We thank them very much and hope you will give us a try.

More about Arcadia Sash and Door Inc.

We sell many brands of windows in aluminum clad, vinyl, wood, aluminum and steel. We sell all styles of doors including exterior bifolding and pocket sliders. We specialize in the installation of moldings from simple base and casing to crowns, wainscot and intricate detailed molding designs. We are licensed, insured and bonded.

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