Value Cleaners

★★★☆☆

About Value Cleaners

Personal Services

Personal Services
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3.0 2
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I have been a customer at this cleaners for over the past ten years and have never felt the need to find another cleaners, despite the fact that I live in Carlsbad. The quality of the cleaning is great, they have never lost any of my items, and they always have my items done in a timely and prompt manner. In addition, the prices are reasonable. The dry cleaners is operated by a family, and because of this, the service is always great. The owner always has my order out and ready once he sees me park because he even remembers my car and the owner's wife is always inquiring about my job and husband. On a couple of occasions when I had a rush order and hadn't came to pick up the order yet, the owners stayed open and waited for me to arrive so that I could pick up my order. I would definitely recommend this cleaners.

2
★★★★★

I have been a customer at this cleaners for over the past ten years and have never felt the need to find another cleaners, despite the fact that I live in Carlsbad. The quality of the cleaning is great, they have never lost any of my items, and they always have my items done in a timely and prompt manner. In addition, the prices are reasonable. The dry cleaners is operated by a family, and because of this, the service is always great. The owner always has my order out and ready once he sees me park because he even remembers my car and the owner's wife is always inquiring about my job and husband. On a couple of occasions when I had a rush order and hadn't came to pick up the order yet, the owners stayed open and waited for me to arrive so that I could pick up my order. I would definitely recommend this cleaners.

Pros: great customer service, good prices, great quality

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When I picked up a dry cleaned bed comforter here, it was folded tightly in a clear plastic bag. Wrinkles were apparent but the female proprietor told me they would fall out. They did not--so I returned at 8 AM on a following work day. Despite the posted hours, they were not open, so I returned later & requested that they please redo the comforter and NOT put it in the plastic bag, to either just fold or hang it, as other cleaners have done. When they refused, I asked for my $20 back so I could go elsewhere. They began LAUGHING, then speaking in a foreign language. I told them I'd been a customer for several yrs, and a male owner said he'd never seen me before (!!). He then said they have too many customers to remember me. Interestingly, my boyfriend had asked recently why I always went to the cleaners with the angry-looking man behind the counter. Good question. Despite the man's dark mood, they had always done good work @ a fair price. I was shocked and dismayed by this very low level of customer service.

0
★☆☆☆☆

When I picked up a dry cleaned bed comforter here, it was folded tightly in a clear plastic bag. Wrinkles were apparent but the female proprietor told me they would fall out. They did not--so I returned at 8 AM on a following work day. Despite the posted hours, they were not open, so I returned later & requested that they please redo the comforter and NOT put it in the plastic bag, to either just fold or hang it, as other cleaners have done. When they refused, I asked for my $20 back so I could go elsewhere. They began LAUGHING, then speaking in a foreign language. I told them I'd been a customer for several yrs, and a male owner said he'd never seen me before (!!). He then said they have too many customers to remember me. Interestingly, my boyfriend had asked recently why I always went to the cleaners with the angry-looking man behind the counter. Good question. Despite the man's dark mood, they had always done good work @ a fair price. I was shocked and dismayed by this very low level of customer service.

 

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