Aall Care In Home Services

★☆☆☆☆
  • 7801 Mission Center Ct # 106

    San Diego, CA 92108

    Map & Directions
  • 619-297-9601

About Aall Care In Home Services

Hours
Daily 9am-5pm

Health & Medical

Health & Medical
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I needed help with a house-bound, stage 7 Alzheimer's patient. After extensive telephone conversations with Aall Care and an in-home assessment, we agreed Aall Care would start by providing an aide for 4 hours one morning each week. (Be forewarned -- despite what their website says, they DO have a 4-hour/shift minimum.) They were to invoice me by email, and I would pay by online banking. The aide they sent out the first week didn't show up or even bother to call the next time she was due. After several hours and phone calls to Aall Care, another aide who was purportedly available every week was sent out. She left, without warning, after working only 2 hours of the 4-hour shift. When I sent a polite email to management suggesting that I should not be charged for the full 4 hours, Aall Care reacted by phoning 4 days later to say I should find another agency, saying they didn't have any aides with the "flexibility" I need. A regular visit once a week -- on the day Aall Care chose, no less -- constitutes unusual flexibility? To make matters worse, they charged my credit card for another week's services, without notice and without authorization, even though they had already been paid in full (including payment for 4 hours for the aide who only worked 2 hours.) Given that I had just wasted three weeks trying to arrange for Aall Care to provide in-home care, would have to start all over again with another agency, and would be continue to be unable to leave the house for any reason until someone was found and trained ... and given that the money was spent on training aides who would never be actually caring for the patient ... Aall Care's behavior, start to finish, was inexcusable.

1
★☆☆☆☆

I needed help with a house-bound, stage 7 Alzheimer's patient. After extensive telephone conversations with Aall Care and an in-home assessment, we agreed Aall Care would start by providing an aide for 4 hours one morning each week. (Be forewarned -- despite what their website says, they DO have a 4-hour/shift minimum.) They were to invoice me by email, and I would pay by online banking. The aide they sent out the first week didn't show up or even bother to call the next time she was due. After several hours and phone calls to Aall Care, another aide who was purportedly available every week was sent out. She left, without warning, after working only 2 hours of the 4-hour shift. When I sent a polite email to management suggesting that I should not be charged for the full 4 hours, Aall Care reacted by phoning 4 days later to say I should find another agency, saying they didn't have any aides with the "flexibility" I need. A regular visit once a week -- on the day Aall Care chose, no less -- constitutes unusual flexibility? To make matters worse, they charged my credit card for another week's services, without notice and without authorization, even though they had already been paid in full (including payment for 4 hours for the aide who only worked 2 hours.) Given that I had just wasted three weeks trying to arrange for Aall Care to provide in-home care, would have to start all over again with another agency, and would be continue to be unable to leave the house for any reason until someone was found and trained ... and given that the money was spent on training aides who would never be actually caring for the patient ... Aall Care's behavior, start to finish, was inexcusable.

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