Bettergrow Hydro

★★★☆☆
  • 5554 Bandini Blvd

    Bell, Ca, CA 90201

    Map & Directions
  • 323-510-2700

About Bettergrow Hydro

Categories
Hours
10am - 6pm Mon - Fri
3.25 4
Hi! Sign in to let us know how Bettergrow Hydro was?
Write a Review
.

This company is a rip off. I ordered over 300 dollars worth of products and received nothing. I opened a case with the BBB and I am waiting to hear from them. Do not shop here.

1
★☆☆☆☆

This company is a rip off. I ordered over 300 dollars worth of products and received nothing. I opened a case with the BBB and I am waiting to hear from them. Do not shop here.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I don't know what I would do if these guys were not here to help me. I have been a customer for years and they always have the best prices and the best service.

5
★★★★★

I don't know what I would do if these guys were not here to help me. I have been a customer for years and they always have the best prices and the best service.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We have moved to:
5554 Bandini Blvd.
Bell, Ca 90201

3
★★★★★

We have moved to:
5554 Bandini Blvd.
Bell, Ca 90201

.

Their local website and Amazon.com site showed an item in stock (Gnatrol) which I ordered from them.

Days went by, no emails, no order confirmation, no telephone calls...so I waited for the order to arrive and checked the Amazon website for tracking information which was never posted.

When an accompanying order (placed at the same time and date) from a different company arrived, I emailed them to try again to get a an order status. Again...no response.

So, frustrated by their inaction and lack of communication, I emailed Amazon requesting a refund which they have just begun to process.

Eventually, (weeks later) BetterGro Hydro responded to my third email, only to tell me that the item is on backorder and not due in stock for another week.

This is fraudulent advertising. An honest listing of the real stock quantity or backorder status would have allowed me to order elswhere instead of waiting for nearly a month for an item they never had in the first place. I lost some valuable plants due to their dishonesty and inaction.

At this point, many weeks later, my primary issue is their complete failure to update their website even now, knowing full well that they do not have the item available for sale. After being out of an item for nearly a month, they still continue to list it as "In-Stock"? There is no excuse now. Their actions speak louder than words.

Avoid this company and seek an honest seller instead.

1
★☆☆☆☆

Their local website and Amazon.com site showed an item in stock (Gnatrol) which I ordered from them.

Days went by, no emails, no order confirmation, no telephone calls...so I waited for the order to arrive and checked the Amazon website for tracking information which was never posted.

When an accompanying order (placed at the same time and date) from a different company arrived, I emailed them to try again to get a an order status. Again...no response.

So, frustrated by their inaction and lack of communication, I emailed Amazon requesting a refund which they have just begun to process.

Eventually, (weeks later) BetterGro Hydro responded to my third email, only to tell me that the item is on backorder and not due in stock for another week.

This is fraudulent advertising. An honest listing of the real stock quantity or backorder status would have allowed me to order elswhere instead of waiting for nearly a month for an item they never had in the first place. I lost some valuable plants due to their dishonesty and inaction.

At this point, many weeks later, my primary issue is their complete failure to update their website even now, knowing full well that they do not have the item available for sale. After being out of an item for nearly a month, they still continue to list it as "In-Stock"? There is no excuse now. Their actions speak louder than words.

Avoid this company and seek an honest seller instead.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Bettergrow Hydro, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review