Jensen Appliance & Refrigeration Service

★★★☆☆
We offer onsite repairs for most major appliances. Schedule your repair services with us online, or you can call us between 8 AM & 5 PM Monday thru Friday. Call the store to order parts.
  • 4304 Kipling St

    Wheat Ridge, CO 80033

    Map & Directions
  • 303-988-9159

About Jensen Appliance & Refrigeration Service

Categories
  • Appliance Repair
  • Dishwashers
  • Refrigerators
  • Freezers
  • Household Appliances
Details
  • Service Appliances
  • Dishwasher Repair
  • Refrigerator Repair
  • Washer & Dryer Repair
Hours
M-F 8am-5pm, Sa-Su Closed
Emails
  • nickie@jensenappliance.com
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
2.6667 15
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I scheduled a refrigerator repair appointment with Jensen Appliance and Refrigeration CO on 12/12/16. The repairman, Randy, showed up 30 minutes late on his two hour window. He was there less than 30 minutes, did no testing and said it was the CPU Board. The actual work involved was about 10 minutes in snapping the old CPU Board out and snapping in the new one. He charged me as follows:

CPU Board..$310.00
Tax .. 21.00
Service Call.. 89.00
Labor 115.00

Total. $ 535.00

After he left I called General Electric to get its price on the CPU Board; GEs price was $186.50. I was then infuriated at the total bill and called Jensens Appliance and asked to speak to the owner. I learned the owner was Randy who had done my repair. I asked to have him call me.

When he called I informed him that I was appalled at his having made over $300.00 while being at my residence for less than 30 minutes and taking only 10 minutes to do the actual work. He asked if I preferred to have someone less experienced that might have taken an hour to an hour and a half to fix it or get it fixed quickly. He added that customers often did not have an appreciation for overhead.

I will never call this Jensen Appliance and Refrigeration CO again. It is nothing more than a Price Gouging Company that takes advantage of consumers. I do believe that Randy was trying to make up revenue he lost on a previous call as he said he was late because the customer had unplugged the refrigerator needing repair and it caused a delay.

1
★☆☆☆☆

I scheduled a refrigerator repair appointment with Jensen Appliance and Refrigeration CO on 12/12/16. The repairman, Randy, showed up 30 minutes late on his two hour window. He was there less than 30 minutes, did no testing and said it was the CPU Board. The actual work involved was about 10 minutes in snapping the old CPU Board out and snapping in the new one. He charged me as follows:

CPU Board..$310.00
Tax .. 21.00
Service Call.. 89.00
Labor 115.00

Total. $ 535.00

After he left I called General Electric to get its price on the CPU Board; GEs price was $186.50. I was then infuriated at the total bill and called Jensens Appliance and asked to speak to the owner. I learned the owner was Randy who had done my repair. I asked to have him call me.

When he called I informed him that I was appalled at his having made over $300.00 while being at my residence for less than 30 minutes and taking only 10 minutes to do the actual work. He asked if I preferred to have someone less experienced that might have taken an hour to an hour and a half to fix it or get it fixed quickly. He added that customers often did not have an appreciation for overhead.

I will never call this Jensen Appliance and Refrigeration CO again. It is nothing more than a Price Gouging Company that takes advantage of consumers. I do believe that Randy was trying to make up revenue he lost on a previous call as he said he was late because the customer had unplugged the refrigerator needing repair and it caused a delay.

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They Fixed our microwave range combo that nobody else wanted to touch. The service and price were right on!

5
★★★★★

They Fixed our microwave range combo that nobody else wanted to touch. The service and price were right on!

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Randy of Jensen was wonderful, my refrig was not working at all, except for lites, in less than 15 minutes, he knew the problem & had it back in service.
I call Jensen's this morning & they said they would have a service person out today, around 9 AM, Randy called, told me approximately what time he would be there, I gave him a with a brief discription of what was wrong. I could not ask for anything more.
I'm super thrilled with Jensen Appliance & Randy. Thanks so much

4
★★★★☆

Randy of Jensen was wonderful, my refrig was not working at all, except for lites, in less than 15 minutes, he knew the problem & had it back in service.
I call Jensen's this morning & they said they would have a service person out today, around 9 AM, Randy called, told me approximately what time he would be there, I gave him a with a brief discription of what was wrong. I could not ask for anything more.
I'm super thrilled with Jensen Appliance & Randy. Thanks so much

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I have a Maytag Neptune front in loading washing machine I purchased in 2000. In April 2009 the spin cycle stopped working. I called Jensens and Randy showed up. He told me machine was worth fixing. He replaced CPU board for $329.00. Service Charge $65, labor $95 for a total of $512.00. He replaced the board by opening the front of the machine, pulling the old board out and putting in the new one. Three minutes work. He told me he did not need to level machine. No problem. Board guaranteed for one year. Machine went out again in March 2111. I looked on internet and found out it is a fuse problem with the design of the CPU board. You can buy a kit for $12 and soder the the two new pieces into the old board. I feel Randy should have known this and should have advised me to dump the Maytag which I am doing now. I am over 65 and do not appreciate being ripped off by anyone, much less a local business.

1
★☆☆☆☆

I have a Maytag Neptune front in loading washing machine I purchased in 2000. In April 2009 the spin cycle stopped working. I called Jensens and Randy showed up. He told me machine was worth fixing. He replaced CPU board for $329.00. Service Charge $65, labor $95 for a total of $512.00. He replaced the board by opening the front of the machine, pulling the old board out and putting in the new one. Three minutes work. He told me he did not need to level machine. No problem. Board guaranteed for one year. Machine went out again in March 2111. I looked on internet and found out it is a fuse problem with the design of the CPU board. You can buy a kit for $12 and soder the the two new pieces into the old board. I feel Randy should have known this and should have advised me to dump the Maytag which I am doing now. I am over 65 and do not appreciate being ripped off by anyone, much less a local business.

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I have used Jensen for all of my appliance needs and truly think that they are the best out there! There service guys are very knowledgeable, experienced, and get the job done right with a reasonable price! To all of the people who have had a bad experience with Jensen I hope go somewhere else so that they can realize what bad service repair is all about. Small businesses like Jensen Appliance are what make this country who we are!! I will continue to conduct my business with Jensen and suggest that you do the same...

5
★★★★★

I have used Jensen for all of my appliance needs and truly think that they are the best out there! There service guys are very knowledgeable, experienced, and get the job done right with a reasonable price! To all of the people who have had a bad experience with Jensen I hope go somewhere else so that they can realize what bad service repair is all about. Small businesses like Jensen Appliance are what make this country who we are!! I will continue to conduct my business with Jensen and suggest that you do the same...

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These guys cannot seem to fix my dishwasher and the owner, Randy, is extremely rude when I called him. I would not recommend this company to anyone who values honest customer service.

1
★☆☆☆☆

These guys cannot seem to fix my dishwasher and the owner, Randy, is extremely rude when I called him. I would not recommend this company to anyone who values honest customer service.

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0 out of 1 people found this review helpful.

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called jensens appliance about my broken washer, from the people on the phone to the friendly technician who came out to help me i couldnt be happier. everything went smooth as can be! call jensen appliance! you wont regret it!??

5
★★★★★

called jensens appliance about my broken washer, from the people on the phone to the friendly technician who came out to help me i couldnt be happier. everything went smooth as can be! call jensen appliance! you wont regret it!??

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Do Not Use this company!! The owner told me he wouldn't honor his 30-day warranty and was rude, called me a liar and told me the problem was my own. Find any other company to do your work.

1
★☆☆☆☆

Do Not Use this company!! The owner told me he wouldn't honor his 30-day warranty and was rude, called me a liar and told me the problem was my own. Find any other company to do your work.

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Appliance did not work after "repaired" and Nicki, the owner is RUDE and lacks customer service and social skills. Did not back up their work or lack of. Beware.

1
★☆☆☆☆

Appliance did not work after "repaired" and Nicki, the owner is RUDE and lacks customer service and social skills. Did not back up their work or lack of. Beware.

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1 out of 1 people found this review helpful.

.

Beware of this company and the Owner Randy! He is very rude and will not back-up the work his Company does. Make sure you get a second or third opinion before hiring Jensen Appliance!
Their web site says honest and reliable, but they are FAR from it-

1
★☆☆☆☆

Beware of this company and the Owner Randy! He is very rude and will not back-up the work his Company does. Make sure you get a second or third opinion before hiring Jensen Appliance!
Their web site says honest and reliable, but they are FAR from it-

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If you need a repair to something they installed- You wont hear from them-Try someone else before you waste your time with Jensen Appliance & Refrign!

1
★☆☆☆☆

If you need a repair to something they installed- You wont hear from them-Try someone else before you waste your time with Jensen Appliance & Refrign!

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We live in CT and have a home in CO, so you can imagine how hard it is to find a reputable repair service long distance. The local repair service knew what the problem was but was not an authorized Amana repair service and therefore could not fix the refrigerator. Jensen Appliance repaired our appliance even though they were 2 hours away. They diagnosed the same exact problem as the first repair service and told me the part was under warranty. The service call was more expensive than usual but they did have to travel 2 hours and unfortunately the problem was the compressor on my refrigerator so it was an expensive job even with the part being covered. However, they were no more expensive and even a little less expensive than other repair services that quoted over the phone. They kept their appointments and the so far the refrigerator works fine. I think they were extremely easy to work with and had a lot of patience especially since they had to keep me informed long distance. I would use them again.

4
★★★★☆

We live in CT and have a home in CO, so you can imagine how hard it is to find a reputable repair service long distance. The local repair service knew what the problem was but was not an authorized Amana repair service and therefore could not fix the refrigerator. Jensen Appliance repaired our appliance even though they were 2 hours away. They diagnosed the same exact problem as the first repair service and told me the part was under warranty. The service call was more expensive than usual but they did have to travel 2 hours and unfortunately the problem was the compressor on my refrigerator so it was an expensive job even with the part being covered. However, they were no more expensive and even a little less expensive than other repair services that quoted over the phone. They kept their appointments and the so far the refrigerator works fine. I think they were extremely easy to work with and had a lot of patience especially since they had to keep me informed long distance. I would use them again.

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We have used Jensen Appliance for years for repair work on various appliances. Their technicians are knowledgeable, friendly and efficient. I wouldn't dream of using another repair service!

5
★★★★★

We have used Jensen Appliance for years for repair work on various appliances. Their technicians are knowledgeable, friendly and efficient. I wouldn't dream of using another repair service!

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I had a Maytag top of the line dishwasher purchased 2.5 years ago with some sort of mechanical problem. They quoted $55 to come to the house, sounds like a good deal right. Wrong after arriving then a $35 charge was added for them to tell me my main pump will have to be replaced for a total of $420 but it was back ordered. So my thought was to go check the local hardware stores for prices on a new replacement. I talked with a salesman at Home Depot, he showed me that the parts are under warranty on my Maytag. So I went to talk to the (friendly?) people at Jensen Appliance & Refrigeration to ask them why they didn't mention that the parts could possibly be under warranty. I arrived at the showroom to ask why this wasn't brought to my attention since that is there line of work. The main witch like person, that attended to me, voice, fangs and nails came out had the nerve to tell me it was my fault. She continued to tell me that when I purchased this Maytag, this warranty should have forever been engraved in my mind. So in conclusion watch yourself with this company they are after your green dollar

PROS: Pros isnt in the dictionary at this business
CONS: To many to list

1
★☆☆☆☆

I had a Maytag top of the line dishwasher purchased 2.5 years ago with some sort of mechanical problem. They quoted $55 to come to the house, sounds like a good deal right. Wrong after arriving then a $35 charge was added for them to tell me my main pump will have to be replaced for a total of $420 but it was back ordered. So my thought was to go check the local hardware stores for prices on a new replacement. I talked with a salesman at Home Depot, he showed me that the parts are under warranty on my Maytag. So I went to talk to the (friendly?) people at Jensen Appliance & Refrigeration to ask them why they didn't mention that the parts could possibly be under warranty. I arrived at the showroom to ask why this wasn't brought to my attention since that is there line of work. The main witch like person, that attended to me, voice, fangs and nails came out had the nerve to tell me it was my fault. She continued to tell me that when I purchased this Maytag, this warranty should have forever been engraved in my mind. So in conclusion watch yourself with this company they are after your green dollar

PROS: Pros isnt in the dictionary at this business
CONS: To many to list

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Our refrigerator went out suddenly...with three kids, one being addicted to milk :) , we needed it repaired quickly. I contacted this company and they were very kind in trying to fit me in the day I called. They were already booked but they were able to get to us on Saturday. They were very polite and "diagnosed" the problem very quickly, and had the part to replace it on-hand so it was done in less than 30 minutes. The price was very reasonable.

4
★★★★☆

Our refrigerator went out suddenly...with three kids, one being addicted to milk :) , we needed it repaired quickly. I contacted this company and they were very kind in trying to fit me in the day I called. They were already booked but they were able to get to us on Saturday. They were very polite and "diagnosed" the problem very quickly, and had the part to replace it on-hand so it was done in less than 30 minutes. The price was very reasonable.

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