Carpet Exchange

★★★★☆
  • 1133 S Platte River Dr

    Denver, CO 80223

    Map & Directions
  • 303-744-3300

About Carpet Exchange

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Home & Garden
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I had a very good experience with Sales and Design Consultant Abbe Stuart. She is friendly, helpful, understands design, and goes the extra mile. She made design suggestions that made sense, understood our aesthetic vision, and knows their

3
★★★★★

I had a very good experience with Sales and Design Consultant Abbe Stuart. She is friendly, helpful, understands design, and goes the extra mile. She made design suggestions that made sense, understood our aesthetic vision, and knows their

.

My experience was great! I went into the Thornton store a few months ago to price #1 red oak (unfinished) for my entire main level flooring. Patti was able to give me the correct information from the beginning and it was available to me

3
★★★★★

My experience was great! I went into the Thornton store a few months ago to price #1 red oak (unfinished) for my entire main level flooring. Patti was able to give me the correct information from the beginning and it was available to me

.

I had a great experience and wanted to share it. Joe Ulibarri and his staff were very easy to work with. I had a small job matching a piece of Carpet Exchange carpet in the basement. Joe Ulibarri said, "no job is too small." He treated

3
★★★★★

I had a great experience and wanted to share it. Joe Ulibarri and his staff were very easy to work with. I had a small job matching a piece of Carpet Exchange carpet in the basement. Joe Ulibarri said, "no job is too small." He treated

.

Lock up your stuff, Carpet Exchange hires crooks. I have never had a good experience with Carpet Exchange. I had carpet installed in my upstairs. Two seams started to come apart. I contacted the store and was told that Keith the install manager would call me. I received a call from an installer and was told that I needed to move the furniture, which upset me because I paid Carpet Exchange to move my furniture. Keith never called me to discuss it. I contacted the local BBB and got a call from another installer who said he would come and look at the problem. When he got here I explained that I needed to leave but an adult would be here to sign. He told me he did not know if he could fix it but he would try. When I returned he was gone and I could not believe my eyes, not only was the gap worse it was crooked and the carpet around it had waves, you could step in one place and push the carpet down. I contacted the BBB again. The regional sales manager called and asked to see the seams. He agreed to restretch both seams. He informed me that the installer would be here the next day. The installer called and rescheduled for 2 days later. The installer got here with a "helper", they tore up the upstairs, took a door frame off. I heard a loud noise and I asked what it was, his "helper" said it was nothing. They finished up and left, I went up to check and found out that the noise was a crystal box that was broken which was no where the seam was, I am sure it was because the "helper" was snooping. I contacted the BBB Again and got a response from some B**ch at Carpet Exchange, to this day there is a quarter inch gap at the seams and all Carpet Exchange has to say is that it is industry standard. My carpet is not fixed even though they have an Install Warranty.

1
★☆☆☆☆

Lock up your stuff, Carpet Exchange hires crooks. I have never had a good experience with Carpet Exchange. I had carpet installed in my upstairs. Two seams started to come apart. I contacted the store and was told that Keith the install manager would call me. I received a call from an installer and was told that I needed to move the furniture, which upset me because I paid Carpet Exchange to move my furniture. Keith never called me to discuss it. I contacted the local BBB and got a call from another installer who said he would come and look at the problem. When he got here I explained that I needed to leave but an adult would be here to sign. He told me he did not know if he could fix it but he would try. When I returned he was gone and I could not believe my eyes, not only was the gap worse it was crooked and the carpet around it had waves, you could step in one place and push the carpet down. I contacted the BBB again. The regional sales manager called and asked to see the seams. He agreed to restretch both seams. He informed me that the installer would be here the next day. The installer called and rescheduled for 2 days later. The installer got here with a "helper", they tore up the upstairs, took a door frame off. I heard a loud noise and I asked what it was, his "helper" said it was nothing. They finished up and left, I went up to check and found out that the noise was a crystal box that was broken which was no where the seam was, I am sure it was because the "helper" was snooping. I contacted the BBB Again and got a response from some B**ch at Carpet Exchange, to this day there is a quarter inch gap at the seams and all Carpet Exchange has to say is that it is industry standard. My carpet is not fixed even though they have an Install Warranty.

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It looks as though the previous reviews were written by Carpet Exchange. I have never had a good experience with Carpet Exchange. I had carpet installed in my upstairs. Two seams started to come apart. I contacted the store and was told

3
★★★★★

It looks as though the previous reviews were written by Carpet Exchange. I have never had a good experience with Carpet Exchange. I had carpet installed in my upstairs. Two seams started to come apart. I contacted the store and was told

.

Dear Mr. Odette:

Today, your company completed the installation of 472 yards of carpet at my residence. Although not usually so easy to please, I have been so happy over my entire experience with Carpet Exchange that I just felt compelled to share it with you.

For years, my group of fix and flip rehab investors and I have given Home Depot and some other local carpet dealers our carpet business, never once thinking Carpet Exchange could even compete. I??m still not sure why I stopped in at your golden store, but I??m glad I did. Matt Morgan, my sales associate, seemed confident that your company could beat Home Depot??s bid and much to my surprise, you did! Matt also assured me that my install would be handled by a very experienced crew. Matt, by the way, is a real pleasure to deal with, thanks to his excellent people and technical skills.

As you know, cold carpet cannot be properly stretched and I shared that and some other logistical concerns with matt. He put me in touch with Steve Gress who resourcefully addressed those concerns. Moreover, Steve gave me his cell phone number and urged me to call him if I had any concerns or problems during the install. And he along with Crew Leader Fernando both stopped by during the install even though I??d previously told Steve how pleased I was with how well the installers were performing.

I have seen a lot of carpet installers at work in my time, but never I seen a crew as skillful and careful as this one. I would put them up against any competition in Denver and I??d even bet money on them!

So from price and sale through installation and satisfaction, you have won me over. So much so, that I am now telling my investors they are short changing themselves if they don??t check with matt at carpet exchange before buying their carpet. Indeed, one of them who, like me, had never given Carpet Exchange a chance, had his first job installed last week and has nothing but praise for the Matt, the installers, the price and the quality.

When I think about the money we could have saved by discovering Carpet Exchange sooner, I could just kick myself. But it doesn??t stop there: your sales associates, Installers, and the way you do business beats pants off Home Depot.

Sincerely,
Gracy Crooks

4
★★★★☆

Dear Mr. Odette:

Today, your company completed the installation of 472 yards of carpet at my residence. Although not usually so easy to please, I have been so happy over my entire experience with Carpet Exchange that I just felt compelled to share it with you.

For years, my group of fix and flip rehab investors and I have given Home Depot and some other local carpet dealers our carpet business, never once thinking Carpet Exchange could even compete. I??m still not sure why I stopped in at your golden store, but I??m glad I did. Matt Morgan, my sales associate, seemed confident that your company could beat Home Depot??s bid and much to my surprise, you did! Matt also assured me that my install would be handled by a very experienced crew. Matt, by the way, is a real pleasure to deal with, thanks to his excellent people and technical skills.

As you know, cold carpet cannot be properly stretched and I shared that and some other logistical concerns with matt. He put me in touch with Steve Gress who resourcefully addressed those concerns. Moreover, Steve gave me his cell phone number and urged me to call him if I had any concerns or problems during the install. And he along with Crew Leader Fernando both stopped by during the install even though I??d previously told Steve how pleased I was with how well the installers were performing.

I have seen a lot of carpet installers at work in my time, but never I seen a crew as skillful and careful as this one. I would put them up against any competition in Denver and I??d even bet money on them!

So from price and sale through installation and satisfaction, you have won me over. So much so, that I am now telling my investors they are short changing themselves if they don??t check with matt at carpet exchange before buying their carpet. Indeed, one of them who, like me, had never given Carpet Exchange a chance, had his first job installed last week and has nothing but praise for the Matt, the installers, the price and the quality.

When I think about the money we could have saved by discovering Carpet Exchange sooner, I could just kick myself. But it doesn??t stop there: your sales associates, Installers, and the way you do business beats pants off Home Depot.

Sincerely,
Gracy Crooks

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Ratings_icons Ratings_icons

.

Dear Mr. Odette:
Today, your company completed the installation of 472 yards of carpet at my residence. Although not usually so easy to please, I have been so happy over my entire experience with Carpet Exchange that I just felt compelled to share it with you.
For years, my group of fix and flip rehab investors and I have given Home Depot and some other local carpet dealers our carpet business, never once thinking Carpet Exchange could even compete. I??m still not sure why I stopped in at your golden store, but I??m glad I did. Matt Morgan, my sales associate, seemed confident that your company could beat Home Depot??s bid and much to my surprise, you did! Matt also assured me that my install would be handled by a very experienced crew. Matt, by the way, is a real pleasure to deal with, thanks to his excellent people and technical skills.
As you know, cold carpet cannot be properly stretched and I shared that and some other logistical concerns with matt. He put me in touch with Steve Gress who resourcefully addressed those concerns. Moreover, Steve gave me his cell phone number and urged me to call him if I had any concerns or problems during the install. And he along with Crew Leader Fernando both stopped by during the install even though I??d previously told Steve how pleased I was with how well the installers were performing.
I??ve seen a lot of carpet installers at work in my time, but never I seen a crew as skillful and careful as this one. I would put them up against any competition in Denver and I??d even bet money on them!
So from price and sale through installation and satisfaction, you have won me over. So much so, that I am now telling my investors they are short changing themselves if they don??t check with matt at carpet exchange before buying their carpet. Indeed, one of them who, like me, had never given Carpet Exchange a chance, had his first job installed last week and has nothing but praise for the Matt, the installers, the price and the quality.
When I think about the money we could have saved by discovering Carpet Exchange sooner, I could just kick myself. But it doesn??t stop there: your sales associates, Installers, and the way you do business beats pants off Home Depot.

Sincerely,
Gracy Crooks

2
★★★★☆

Dear Mr. Odette:
Today, your company completed the installation of 472 yards of carpet at my residence. Although not usually so easy to please, I have been so happy over my entire experience with Carpet Exchange that I just felt compelled to share it with you.
For years, my group of fix and flip rehab investors and I have given Home Depot and some other local carpet dealers our carpet business, never once thinking Carpet Exchange could even compete. I??m still not sure why I stopped in at your golden store, but I??m glad I did. Matt Morgan, my sales associate, seemed confident that your company could beat Home Depot??s bid and much to my surprise, you did! Matt also assured me that my install would be handled by a very experienced crew. Matt, by the way, is a real pleasure to deal with, thanks to his excellent people and technical skills.
As you know, cold carpet cannot be properly stretched and I shared that and some other logistical concerns with matt. He put me in touch with Steve Gress who resourcefully addressed those concerns. Moreover, Steve gave me his cell phone number and urged me to call him if I had any concerns or problems during the install. And he along with Crew Leader Fernando both stopped by during the install even though I??d previously told Steve how pleased I was with how well the installers were performing.
I??ve seen a lot of carpet installers at work in my time, but never I seen a crew as skillful and careful as this one. I would put them up against any competition in Denver and I??d even bet money on them!
So from price and sale through installation and satisfaction, you have won me over. So much so, that I am now telling my investors they are short changing themselves if they don??t check with matt at carpet exchange before buying their carpet. Indeed, one of them who, like me, had never given Carpet Exchange a chance, had his first job installed last week and has nothing but praise for the Matt, the installers, the price and the quality.
When I think about the money we could have saved by discovering Carpet Exchange sooner, I could just kick myself. But it doesn??t stop there: your sales associates, Installers, and the way you do business beats pants off Home Depot.

Sincerely,
Gracy Crooks

.

I thought carpet exchange really delivered. The sales people were very pleasant. Lisa was really on top of making sure everything got done. The prices were very cheap. The store location was close to my house.

2
★★★★★

I thought carpet exchange really delivered. The sales people were very pleasant. Lisa was really on top of making sure everything got done. The prices were very cheap. The store location was close to my house.

Pros: Cheap, reliable, pleasant saless people

Cons: none really

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You just can't beat their prices unless you order online and then you never know what you'll get. I love this store.

2
★★★★★

You just can't beat their prices unless you order online and then you never know what you'll get. I love this store.

Pros: low prices guaranteed, knowledgeable staff

Cons: none really

.

They ruined my floor, my house and my life! They are accepting no blame when they screwed up everything at every moment. I can't believe they are in business as not one person there was competent or honest. I currently have no floor, my walls and trim are ruined and they are blaming me for the privilege. I am out thousands of dollars and regret ever walking into their store. Beware!

0
★☆☆☆☆

They ruined my floor, my house and my life! They are accepting no blame when they screwed up everything at every moment. I can't believe they are in business as not one person there was competent or honest. I currently have no floor, my walls and trim are ruined and they are blaming me for the privilege. I am out thousands of dollars and regret ever walking into their store. Beware!

Pros: None

Cons: Too Many

.

This place was a nightmare!!! They took two weeks to transfer a rug from another store in Denver. Then when we got the rug it was the wrong one. After taking it back they once again gave us the WRONG rug!!! The manager, instead of appologizing, acused us and the saleswomen of lying saying " There is no way that's the wrong rug, I put the tag on it myself". Well unless they are blind or stupid they could see it's the wrong f***ing rug!!! I personally don't have the time or gas money to deal with this place anymore. I'm tired of driving to their store and back with the wrong rug every time. Here's a tip-order online, they deliver for free and aren't retarded!!!!!

0
★☆☆☆☆

This place was a nightmare!!! They took two weeks to transfer a rug from another store in Denver. Then when we got the rug it was the wrong one. After taking it back they once again gave us the WRONG rug!!! The manager, instead of appologizing, acused us and the saleswomen of lying saying " There is no way that's the wrong rug, I put the tag on it myself". Well unless they are blind or stupid they could see it's the wrong f***ing rug!!! I personally don't have the time or gas money to deal with this place anymore. I'm tired of driving to their store and back with the wrong rug every time. Here's a tip-order online, they deliver for free and aren't retarded!!!!!

Pros: Nothing.......

Cons: Everything

.

i had a positive experience here, they even helped me load my carpet in my car after hours. i would be happy to shop here again

2
★★★★★

i had a positive experience here, they even helped me load my carpet in my car after hours. i would be happy to shop here again

 

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