South Broadway Tropicals

★★★☆☆
39.6555 -104.987
Map and Directions to South Broadway Tropicals

303-762-1856

3372 S Broadway

Englewood, CO

80113

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Pets & Animals

Pets & Animals
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Reviews 1 - 9 of 9.
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Upon a recent and random visit to South Broadway Tropicals, I carefully observed store operations and the overall state of the establishment. My observation was in great detail, and as such, one can be confident in my assessment and review. From the standpoint of a professional scientist and consumer hobbyist alike, South Broadway Tropicals operates below acceptable standards and is poorly managed. The two staff members present were extremely disengaged with customers (including me) and suffered from a lack of fundamental fish-keeping knowledge. Each of these ladies were unfriendly, unhelpful, and generally rude. The environment of the store itself is quite dark, dumpy, and could certainly be better maintained. The most critical of concerns however is the poor condition of aquaria and livestock issues. Countless aquaria were found to be filthy -- far below optimal conditions for aquatic and marine animals. Many fish exhibited stress and disease, as is of course expected with such conditions. When a choice is available, I'll always patronize a local fish store over a retail chain. In fact, I'm as much of an advocate for independent businesses as I am for consumers themselves. A sad reality exists in that "LFS's" have become quite rare these days -- that's even more the case with "quality" establishments. While a host of economic and industry based factors have contributed to the "LFS" demise; poor customer service and horrid management has certainly played a role. Neither customers nor animals should suffer as a result of this poorly run business. South Broadway Tropicals needs of significant improvement. Consumers should NOT patronize this establishment.

1
★☆☆☆☆

Upon a recent and random visit to South Broadway Tropicals, I carefully observed store operations and the overall state of the establishment. My observation was in great detail, and as such, one can be confident in my assessment and review. From the standpoint of a professional scientist and consumer hobbyist alike, South Broadway Tropicals operates below acceptable standards and is poorly managed. The two staff members present were extremely disengaged with customers (including me) and suffered from a lack of fundamental fish-keeping knowledge. Each of these ladies were unfriendly, unhelpful, and generally rude. The environment of the store itself is quite dark, dumpy, and could certainly be better maintained. The most critical of concerns however is the poor condition of aquaria and livestock issues. Countless aquaria were found to be filthy -- far below optimal conditions for aquatic and marine animals. Many fish exhibited stress and disease, as is of course expected with such conditions. When a choice is available, I'll always patronize a local fish store over a retail chain. In fact, I'm as much of an advocate for independent businesses as I am for consumers themselves. A sad reality exists in that "LFS's" have become quite rare these days -- that's even more the case with "quality" establishments. While a host of economic and industry based factors have contributed to the "LFS" demise; poor customer service and horrid management has certainly played a role. Neither customers nor animals should suffer as a result of this poorly run business. South Broadway Tropicals needs of significant improvement. Consumers should NOT patronize this establishment.

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All positive! Love this store. Ignore all the negative posts. They are a small store, yes, but very knowledgable and helpful. I have been going there for two years and have never had any problems. I bought a seriously stressed fish (just transfered to the store that day), knowing it would need extra T.L.C., and thanks to Chris' knowledge and help he's doing just fine. You can't always expect perfection upon purchase. Fish are fragile creatures. Ich isn't always from water quality. It is also caused from stress, thus a new batch of fish. Educate yourself and stop laying blame. Thank you Chris, and South Broadway Tropicals for all you have taught me and continue to teach me about fish care. As far as the comment about compatiblity goes, sometimes fish that aren't meant to be together work, sometimes they don't, and the staff isn't going to be omnipotent, only very knowledgable. Maybe the customers should educate themselves prior to purchase. Sometimes it's just trial and error. Be nice people.

5
★★★★★

All positive! Love this store. Ignore all the negative posts. They are a small store, yes, but very knowledgable and helpful. I have been going there for two years and have never had any problems. I bought a seriously stressed fish (just transfered to the store that day), knowing it would need extra T.L.C., and thanks to Chris' knowledge and help he's doing just fine. You can't always expect perfection upon purchase. Fish are fragile creatures. Ich isn't always from water quality. It is also caused from stress, thus a new batch of fish. Educate yourself and stop laying blame. Thank you Chris, and South Broadway Tropicals for all you have taught me and continue to teach me about fish care. As far as the comment about compatiblity goes, sometimes fish that aren't meant to be together work, sometimes they don't, and the staff isn't going to be omnipotent, only very knowledgable. Maybe the customers should educate themselves prior to purchase. Sometimes it's just trial and error. Be nice people.

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0 out of 1 people found this review helpful.

.

ICH I have in my tank now.... MOST KEEP NEW FISH IN A MED TANK!!! will never give my money to this store again... I hate ICH... Ya get it in a 125!!!!!! Tanks are going to fall down for rusting for how ever long that S%$#T hole been out...This place is not clean at all!! Its dark in the store!! Bring a flash light with LED to SEE ICH all over fish!!! this store needs to be closed down...

1
★☆☆☆☆

ICH I have in my tank now.... MOST KEEP NEW FISH IN A MED TANK!!! will never give my money to this store again... I hate ICH... Ya get it in a 125!!!!!! Tanks are going to fall down for rusting for how ever long that S%$#T hole been out...This place is not clean at all!! Its dark in the store!! Bring a flash light with LED to SEE ICH all over fish!!! this store needs to be closed down...

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1 out of 2 people found this review helpful.

.

Very bad customer service, bought a purple lobster that did not even make it home. Called to see if they would give me store credit since it wasn't like it died several days later, it didn't even make it home with me. No luck on the store credit, basically told me I was out of luck and hung up on me during the middle of the conversation we were having. STAY AWAY FROM THESE GUYS, they don't care about anything but getting your money and could care less what happens to their animals in your hands. Very bad business, this lobster probably cost them $4, the least they could do would be to replace it.

1
★☆☆☆☆

Very bad customer service, bought a purple lobster that did not even make it home. Called to see if they would give me store credit since it wasn't like it died several days later, it didn't even make it home with me. No luck on the store credit, basically told me I was out of luck and hung up on me during the middle of the conversation we were having. STAY AWAY FROM THESE GUYS, they don't care about anything but getting your money and could care less what happens to their animals in your hands. Very bad business, this lobster probably cost them $4, the least they could do would be to replace it.

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0 out of 1 people found this review helpful.

.

My wife and I went to South Broadway Tropicals to looks for a 2 new additions to our 75 Gallon display. We had purchased a few fish there before and had generally been happy with their livestock, though their tanks are not in the best of condition.

To make a long story short, my wife selected a bi-color angel that had some signs of distress. after I inquired about their livestock policy, the representative who was attending us said that there was no-guarantee on Saltwater livestock, he indicated that, given the circumstances, they would be willing to work with us, he re-iterated this several times. We purchased the Bi-Color and a ArcEye Hawkfish

The details on my setup is:
1 x 75 gallon Display tank
1 x 20 galllon QT tank.

I have had the QT tank setup and running for over a month and do regular water changes and perform Water quality tests on it. Before we went to SBT, I had performed another change, using water from my Display tank and tested it all out. I also added Cupramine and MaracynTwo (Saltwater version) to pro-actively treat the QT tank.

The Bi-Color did not last through the night. When I called to inquire about whether they would honor/work with me on what their rep had told me to my face yesterday. First they hung up on me, then the rep that I had dealt with the day before told me that he had said that they would only work with us if the fish was "too aggressive" or caused other problems in the tank. This is half-truth at best and at worst a bald-faced lie. He did mention that once, but this was not in the context of my question namely: This fish is showing signs of distress, if I purchase this fish and he perishes will you work with me?

I was polite on the phone, did not raise my voice or my temper and I feel that the rep lied to both my wife and my face's to make the sale, and then hid behind policy.

I was only hoping for store credit, now I will never do business with this store again.

The ArcEye Hawkfish seems to be doing great in the QT so far.

Buyer Beware

1
★☆☆☆☆

My wife and I went to South Broadway Tropicals to looks for a 2 new additions to our 75 Gallon display. We had purchased a few fish there before and had generally been happy with their livestock, though their tanks are not in the best of condition.

To make a long story short, my wife selected a bi-color angel that had some signs of distress. after I inquired about their livestock policy, the representative who was attending us said that there was no-guarantee on Saltwater livestock, he indicated that, given the circumstances, they would be willing to work with us, he re-iterated this several times. We purchased the Bi-Color and a ArcEye Hawkfish

The details on my setup is:
1 x 75 gallon Display tank
1 x 20 galllon QT tank.

I have had the QT tank setup and running for over a month and do regular water changes and perform Water quality tests on it. Before we went to SBT, I had performed another change, using water from my Display tank and tested it all out. I also added Cupramine and MaracynTwo (Saltwater version) to pro-actively treat the QT tank.

The Bi-Color did not last through the night. When I called to inquire about whether they would honor/work with me on what their rep had told me to my face yesterday. First they hung up on me, then the rep that I had dealt with the day before told me that he had said that they would only work with us if the fish was "too aggressive" or caused other problems in the tank. This is half-truth at best and at worst a bald-faced lie. He did mention that once, but this was not in the context of my question namely: This fish is showing signs of distress, if I purchase this fish and he perishes will you work with me?

I was polite on the phone, did not raise my voice or my temper and I feel that the rep lied to both my wife and my face's to make the sale, and then hid behind policy.

I was only hoping for store credit, now I will never do business with this store again.

The ArcEye Hawkfish seems to be doing great in the QT so far.

Buyer Beware

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1 out of 2 people found this review helpful.

.

This place sold me two fish that were completely incompatible. The woman who waited on me was rude inconsiderate and all to easy to push me out the door with the wrong combination of fish that I now have to eat the cost on thanks a lot!!

1
★☆☆☆☆

This place sold me two fish that were completely incompatible. The woman who waited on me was rude inconsiderate and all to easy to push me out the door with the wrong combination of fish that I now have to eat the cost on thanks a lot!!

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1 out of 2 people found this review helpful.

.

This is by far the best place in town to get fish. The staff is extremely knowledgeable, and take very good care of their fish. I have not found anyone in town that could compare to them.

5
★★★★★

This is by far the best place in town to get fish. The staff is extremely knowledgeable, and take very good care of their fish. I have not found anyone in town that could compare to them.

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1 out of 2 people found this review helpful.

.

This isn't in my usual shopping area, so I can't give a balanced review.

Parking: Parallel street parking or in the back, and not many spaces.
Assistance: Friendly, helpful, knowledgeable.
Stock: If you want BIG FISH this place seems to be a home for unwanted cichlids/plecos. Very reasonably priced if you want centerpiece fish in a big tank, rather than dither fish.
Not a huge selection when I was there. Lots of similar things, but interesting enough and worth checking out.

3
★★★☆☆

This isn't in my usual shopping area, so I can't give a balanced review.

Parking: Parallel street parking or in the back, and not many spaces.
Assistance: Friendly, helpful, knowledgeable.
Stock: If you want BIG FISH this place seems to be a home for unwanted cichlids/plecos. Very reasonably priced if you want centerpiece fish in a big tank, rather than dither fish.
Not a huge selection when I was there. Lots of similar things, but interesting enough and worth checking out.

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1 out of 2 people found this review helpful.

Latest reviews from Citysearch.

.

I have 11 fish tanks and have been going to South Broadway Tropicals for a few years to meet all my needs. This is by far the best store in Denver, with amazing prices. The staff are extremely knowledgable and helpful. I have never had an

6
★★★★★

I have 11 fish tanks and have been going to South Broadway Tropicals for a few years to meet all my needs. This is by far the best store in Denver, with amazing prices. The staff are extremely knowledgable and helpful. I have never had an

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