Happy Dog Day Care

★★★☆☆
  • 3939 Newport St

    Denver, CO 80207

    Map & Directions
  • 303-331-1364

About Happy Dog Day Care

Categories
Hours
Mon-Fri 8am-5pm

Unclassified

Unclassified
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It started off well. My puppy loved going there and came home exhausted after each visit. However, when she came home with a gash in her head with missing fur, (I understand accidents DO happen) apparently no one observed it and could not explain how it happened. That is where I had concerns. I had severe reservations when I realized she was not being looked after responsibly. When I inquired, the young attendant informed me that she was the ONLY employee present (4:15 pm) and there were about 40 dogs in her care. I asked how she could possibly watch that many dogs or how she (tiny thing) could intervene, should a dog fight break out. Also, while the attendant was trying to explain this to me, I recalled that there were several dogs in their open, indoor playroom - when she opened the door to bring my puppy, since it's usually closed. So, while I "interrogated" her, NO ONE was watching those dogs. I know there where at least 10-15 roaming around and no one was watching over them while she was talking to me. Noting my concern, shortly after leaving, I received a call from the manager who said she'd left just 45 minutes before I picked up my puppy and she never noticed the huge scratch. It's actually hard to miss since she is missing fur, as well, and it looks like a scar at least an inch in length. Hard to miss on a 14 week old puppy, weighing a mere 16 lbs bearing a huge white/red gouge between her head and ear. I took pictures right after picking her up (see pics) and the scratch had the look of being cleaned up, starting to heal, and I doubted it happened in the 45 minutes prior to the manager's departure and my arrival. The skin was broken and it obviously bled at some point, but it did not look like it bled as recently as the manager tried to say it had occurred (between 3:30 and 4:15 pm). Also, I did not appreciate a comment made by the manger and her appearing annoyed because they had to re-cast an injured dog's leg at the daycare because my puppy was pulling on their cast. Maybe my pup shouldn't have put the same play area because it just looked like a big chew toy to her. This was not her fault. Don't make her out to be "bad" (feeling I got) because a 14 week old puppy was playing with something you let her have access to, but she should have been kept away. That's like getting upset at a puppy for going after socks laying around. Who let them have access to the socks??! This is the mindset we're dealing with here. My puppy has not been back since and will never return. When I asked about getting a refund, they were fine about it. I had just renewed our monthly unlimited package the week prior. They agreed to refund the unused portion, thankfully. However, I know that dog owners heavily scrutinize reviews when trying to find the best place to board or put their dog in daycare. I felt compelled to share my experience and post this wherever I can find a place to review Happy Dog daycare. Although they are located very close to my work and have great prices, it's not worth feeling like my puppy isn't being watched appropriately. I initially had some gut feelings that it may not be the best place for my puppy because I was not permitted to physically tour any part of the facility, but I was allowed to view via CCTV. However, I chose them anyhow and my puppy went at least 4x per week for 5 weeks or so. I was also warned by others not to take my puppy somewhere that was run by inexperienced, high school kids and because the owner lived out of state, thus not hands on when it comes to daily operations. Regardless, I took my pup because she genuinely had a great time there. I almost did not renew my puppy's unlimited monthly package, but I went against my gut feeling and bought another since she loved it. They are conveniently located and prices are great but I won't take the risk if I don't think they have adequate staffing to keep a close eye on the dogs there. I know accidents happen and I know my 14 week old, high energy puppy loves to play rough, so these things are going to happen......but when I get the "shoulder salute" when I ask what happened to my baby, that's a no-go and an immediate dishonorable discharge in my book.

1
★☆☆☆☆

It started off well. My puppy loved going there and came home exhausted after each visit. However, when she came home with a gash in her head with missing fur, (I understand accidents DO happen) apparently no one observed it and could not explain how it happened. That is where I had concerns. I had severe reservations when I realized she was not being looked after responsibly. When I inquired, the young attendant informed me that she was the ONLY employee present (4:15 pm) and there were about 40 dogs in her care. I asked how she could possibly watch that many dogs or how she (tiny thing) could intervene, should a dog fight break out. Also, while the attendant was trying to explain this to me, I recalled that there were several dogs in their open, indoor playroom - when she opened the door to bring my puppy, since it's usually closed. So, while I "interrogated" her, NO ONE was watching those dogs. I know there where at least 10-15 roaming around and no one was watching over them while she was talking to me. Noting my concern, shortly after leaving, I received a call from the manager who said she'd left just 45 minutes before I picked up my puppy and she never noticed the huge scratch. It's actually hard to miss since she is missing fur, as well, and it looks like a scar at least an inch in length. Hard to miss on a 14 week old puppy, weighing a mere 16 lbs bearing a huge white/red gouge between her head and ear. I took pictures right after picking her up (see pics) and the scratch had the look of being cleaned up, starting to heal, and I doubted it happened in the 45 minutes prior to the manager's departure and my arrival. The skin was broken and it obviously bled at some point, but it did not look like it bled as recently as the manager tried to say it had occurred (between 3:30 and 4:15 pm). Also, I did not appreciate a comment made by the manger and her appearing annoyed because they had to re-cast an injured dog's leg at the daycare because my puppy was pulling on their cast. Maybe my pup shouldn't have put the same play area because it just looked like a big chew toy to her. This was not her fault. Don't make her out to be "bad" (feeling I got) because a 14 week old puppy was playing with something you let her have access to, but she should have been kept away. That's like getting upset at a puppy for going after socks laying around. Who let them have access to the socks??! This is the mindset we're dealing with here. My puppy has not been back since and will never return. When I asked about getting a refund, they were fine about it. I had just renewed our monthly unlimited package the week prior. They agreed to refund the unused portion, thankfully. However, I know that dog owners heavily scrutinize reviews when trying to find the best place to board or put their dog in daycare. I felt compelled to share my experience and post this wherever I can find a place to review Happy Dog daycare. Although they are located very close to my work and have great prices, it's not worth feeling like my puppy isn't being watched appropriately. I initially had some gut feelings that it may not be the best place for my puppy because I was not permitted to physically tour any part of the facility, but I was allowed to view via CCTV. However, I chose them anyhow and my puppy went at least 4x per week for 5 weeks or so. I was also warned by others not to take my puppy somewhere that was run by inexperienced, high school kids and because the owner lived out of state, thus not hands on when it comes to daily operations. Regardless, I took my pup because she genuinely had a great time there. I almost did not renew my puppy's unlimited monthly package, but I went against my gut feeling and bought another since she loved it. They are conveniently located and prices are great but I won't take the risk if I don't think they have adequate staffing to keep a close eye on the dogs there. I know accidents happen and I know my 14 week old, high energy puppy loves to play rough, so these things are going to happen......but when I get the "shoulder salute" when I ask what happened to my baby, that's a no-go and an immediate dishonorable discharge in my book.

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Happy Dog Day Care was a blessing in our lives when we inherited a young and non-socialized Australian Shepherd. (She has since passed.) The staff were gentle and caring. Our dog benefitted GREATLY from both the interaction with the dogs AND the employees. The prices competitive.

4
★★★★☆

Happy Dog Day Care was a blessing in our lives when we inherited a young and non-socialized Australian Shepherd. (She has since passed.) The staff were gentle and caring. Our dog benefitted GREATLY from both the interaction with the dogs AND the employees. The prices competitive.

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