Assemble Dancewear LLC

★★★★☆
  • 4425 Date St

    Colorado Springs, CO 80917

    Map & Directions
  • 719-596-8443

About Assemble Dancewear LLC

Hours
Mon-Fri 10am-6pm, Sat 10am-5pm

Sports & Recreation

Sports & Recreation
More choices in Colorado Springs:
Resultset_next

All Star Skates LLC

3954 Pronghorn Meadows Cir Colorado Springs, CO

Resultset_next

Sharene Sports Wear

2756 Janitell Rd Colorado Springs, CO

4.0 6
Hi! Sign in to let us know how Assemble Dancewear LLC was?
Write a Review
.

TERRIBLE RETURN POLICY!!!!! I had my foot fitted by their expert (as per the store policy) for a ballroom dance shoe and explained that they were going to be worn as as a street shoe for my upcoming wedding. I moved out of state before the shoes arrived and was unable to inspect them before making the final payment. When I received them, they were too small (even for a ballroom shoe). I offered to return the shoes at my expense and forfeit the $40 deposit but was refused. My reasoning was that had I been local I would have never made the final $60 payment once I tried on the shoes and discovered they didn't fit. They refused stating they were final sale because they were special order. I am a stickler for details and do not like surprises so when I ordered the shoes I asked what would happen if they did not fit and was assured that they would work something out. I remember this conversation in detail because I had previously ordered ballroom shoes for my daughter from Assemble and although they were all the same size, each shoe fit different.
In respect to this particular situation I feel the staff was rigid, unreasonable and uncompromising. I guess since Assemble is the only specialty dance store in the area they can afford to have unhappy customers. Up until this point, I had always had a pleasant experience in the store and as long as you don't have to place a special order you should be fine. I now live in FL where they are multiple options to purchase dancewear which encourages businesses to practice basic CUSTOMER SERVICE and SATISFACTION skills. I have found that when a market is competitive business are grateful for their customers and problems like the one I experienced at Assemble are resolved in a fair and equitable manner.
***NOTE, they do not deserve any stars based on my last experience with them.***

1
★☆☆☆☆

TERRIBLE RETURN POLICY!!!!! I had my foot fitted by their expert (as per the store policy) for a ballroom dance shoe and explained that they were going to be worn as as a street shoe for my upcoming wedding. I moved out of state before the shoes arrived and was unable to inspect them before making the final payment. When I received them, they were too small (even for a ballroom shoe). I offered to return the shoes at my expense and forfeit the $40 deposit but was refused. My reasoning was that had I been local I would have never made the final $60 payment once I tried on the shoes and discovered they didn't fit. They refused stating they were final sale because they were special order. I am a stickler for details and do not like surprises so when I ordered the shoes I asked what would happen if they did not fit and was assured that they would work something out. I remember this conversation in detail because I had previously ordered ballroom shoes for my daughter from Assemble and although they were all the same size, each shoe fit different.
In respect to this particular situation I feel the staff was rigid, unreasonable and uncompromising. I guess since Assemble is the only specialty dance store in the area they can afford to have unhappy customers. Up until this point, I had always had a pleasant experience in the store and as long as you don't have to place a special order you should be fine. I now live in FL where they are multiple options to purchase dancewear which encourages businesses to practice basic CUSTOMER SERVICE and SATISFACTION skills. I have found that when a market is competitive business are grateful for their customers and problems like the one I experienced at Assemble are resolved in a fair and equitable manner.
***NOTE, they do not deserve any stars based on my last experience with them.***

Was this review helpful to you?
Ratings_icons Ratings_icons

.

TERRIBLE RETURN POLICY!!!!! I had my foot fitted by their expert (as per the store policy) for a ballroom dance shoe and explained that they were going to be worn as as a street shoe for my upcoming wedding. I moved out of state before

3
★★★★★

TERRIBLE RETURN POLICY!!!!! I had my foot fitted by their expert (as per the store policy) for a ballroom dance shoe and explained that they were going to be worn as as a street shoe for my upcoming wedding. I moved out of state before

.

I LOVE this store! I'm usually in a hurry and the wonderful ladies at Assemble help me so much and get me just what I need! They have the best customer service!
One time, I came in and didn't know what kind of tights my studio wanted for a show. The lady that helped me knew exactly what I needed AND gave me a discount I didn't even ask for!
We always tell all the dance moms at our studio to go there first.

5
★★★★★

I LOVE this store! I'm usually in a hurry and the wonderful ladies at Assemble help me so much and get me just what I need! They have the best customer service!
One time, I came in and didn't know what kind of tights my studio wanted for a show. The lady that helped me knew exactly what I needed AND gave me a discount I didn't even ask for!
We always tell all the dance moms at our studio to go there first.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've had some bad customer service experiences myself and when I brought this up with some others they mentioned similar experiences.

However, they are really the only show in town.

2
★★☆☆☆

I've had some bad customer service experiences myself and when I brought this up with some others they mentioned similar experiences.

However, they are really the only show in town.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

This is a nice family-owned dancewear store. Owners and staff are very professional, courteous, and are willing to help with whatever dancewear needs you may have. One of the owners, Noel Amend, is a nation-wide renowned point-shoe fitter. I also like that they have a great number of different ballroom shoes. It is unlikely that you would walk away without good quality and correctly fitted shoes.

2
★★★★★

This is a nice family-owned dancewear store. Owners and staff are very professional, courteous, and are willing to help with whatever dancewear needs you may have. One of the owners, Noel Amend, is a nation-wide renowned point-shoe fitter. I also like that they have a great number of different ballroom shoes. It is unlikely that you would walk away without good quality and correctly fitted shoes.

Pros: Family-owned, variety of dancewear, especially shoes

.

Assemble has a good selection of items for
dance needs. It's not just about shoes or
leotards, there are a lot of other interesting
items to buy and see.

5
★★★★★

Assemble has a good selection of items for
dance needs. It's not just about shoes or
leotards, there are a lot of other interesting
items to buy and see.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Assemble Dancewear LLC, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review