Big O Tires

★★★★☆
M-F 7:00am-6:00pm, Saturday 7:00am-6:00pm, Closed Sunday
  • 100 Southside Dr

    Basalt, CO 81621

    Map & Directions
  • 970-927-3038

About Big O Tires

Categories
  • Tires
  • Brake Repair
  • Auto Body Paint & Repair
  • Automotive Repair
  • Oil Changes
Details
  • Dunlop Tire
  • Firestone
  • BF Goodrich
  • Goodyear
  • Michelin
  • Uniroyal Tire
  • Brake Repair
Hours
M-F 7am-6pm, Sa 7am-4pm, Su Closed

Automotive

Automotive
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.

WORST CUSTOMER SERVICE I have had to endure from ANY company. On a recent vist for a routine tire service, I first had to return my truck after driving 2 blocks because they never balanced the tires I just paid them to put on my truck. After that I noticed 2 of my 4 rims had been damaged. This was of course denied by the "manager" or who I think was the manager as no names or titles were ever exchanged. But my money was quickly refunded when the damge on the second rim was pointed out. After the refund 6 employees none of whom spoke english came outside to stare or imtimadate me my wife and 23 month old son. Nobody should be treated this way. I want nothing from the company but I feel the company deserves nothing from me or any other hard working American who expects the job to be done correctly and without incident for a routine job that is done there daily.

1
★☆☆☆☆

WORST CUSTOMER SERVICE I have had to endure from ANY company. On a recent vist for a routine tire service, I first had to return my truck after driving 2 blocks because they never balanced the tires I just paid them to put on my truck. After that I noticed 2 of my 4 rims had been damaged. This was of course denied by the "manager" or who I think was the manager as no names or titles were ever exchanged. But my money was quickly refunded when the damge on the second rim was pointed out. After the refund 6 employees none of whom spoke english came outside to stare or imtimadate me my wife and 23 month old son. Nobody should be treated this way. I want nothing from the company but I feel the company deserves nothing from me or any other hard working American who expects the job to be done correctly and without incident for a routine job that is done there daily.

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.

WONT STAND BEHIND THEIR OWN WORK. I have used Big O for years and was generally happy with their level of service but recently things seem to have gone downhill culminating with their most recent debacle which is finally the last straw for me.
I recently had them put on my snow tires(purchased from them previously) but after a week the right front slowly goes flat. It might be a puncture but I doubt it. The fact that it takes 3 -4 days(filled it a couple times) to go flat and the fact that they were mounted about 2 weeks ago leads me to believe that its a mounting problem. It's really neither here nor there as they will fix any flat, but I just want to emphasize that it is probably due to their workmanship.
I drove up yesterday and they wanted me to wait 3 hours to have them fix it. OK whatever. They wont schedule a time to fix their screw up so I came back the following day at 7:10AM...now they only want me to sit around for an hour and forty five min. I cant put my life on hold for these guys to do the job right. I'm taking all of my business elsewhere.

1
★☆☆☆☆

WONT STAND BEHIND THEIR OWN WORK. I have used Big O for years and was generally happy with their level of service but recently things seem to have gone downhill culminating with their most recent debacle which is finally the last straw for me.
I recently had them put on my snow tires(purchased from them previously) but after a week the right front slowly goes flat. It might be a puncture but I doubt it. The fact that it takes 3 -4 days(filled it a couple times) to go flat and the fact that they were mounted about 2 weeks ago leads me to believe that its a mounting problem. It's really neither here nor there as they will fix any flat, but I just want to emphasize that it is probably due to their workmanship.
I drove up yesterday and they wanted me to wait 3 hours to have them fix it. OK whatever. They wont schedule a time to fix their screw up so I came back the following day at 7:10AM...now they only want me to sit around for an hour and forty five min. I cant put my life on hold for these guys to do the job right. I'm taking all of my business elsewhere.

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1 out of 1 people found this review helpful.

.

What great service. I know they were overwhelmed today with a huge snow storm predicted for the weekend but they were up front that it would be a few hours before they could install my snow tires. I was able to leave the car and true to their word, a few hours later they called to tell me my car was ready. They are always helpful, smiling and the best part - there was no charge. I purchase all my tires at Big O and I wouldn't think of going any where else!

2
★★★★★

What great service. I know they were overwhelmed today with a huge snow storm predicted for the weekend but they were up front that it would be a few hours before they could install my snow tires. I was able to leave the car and true to their word, a few hours later they called to tell me my car was ready. They are always helpful, smiling and the best part - there was no charge. I purchase all my tires at Big O and I wouldn't think of going any where else!

.

Needed to have a ball joint pressed in as well as bearing races pressed out of a hub. Walked in and dropped it off to a guy in back who said "no problem" and he was done in 15 minutes, didn't charge me a nickel. I'll be back for an alignment and tires for that.

5
★★★★★

Needed to have a ball joint pressed in as well as bearing races pressed out of a hub. Walked in and dropped it off to a guy in back who said "no problem" and he was done in 15 minutes, didn't charge me a nickel. I'll be back for an alignment and tires for that.

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0 out of 1 people found this review helpful.

.

I got my tires here intially and had nothing but a good experience with this location. The product quality was fine, the road hazard warranty was honored, and the service was always excellent.
Unlike another location this one did not ever reccomend uneccesary or overprice needed mechanical work that they found. I highly reccomend this location if you are in the Basalt area.
Pros: Great Customer Service and good product
Cons: No complaints.

5
★★★★★

I got my tires here intially and had nothing but a good experience with this location. The product quality was fine, the road hazard warranty was honored, and the service was always excellent.
Unlike another location this one did not ever reccomend uneccesary or overprice needed mechanical work that they found. I highly reccomend this location if you are in the Basalt area.
Pros: Great Customer Service and good product
Cons: No complaints.

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0 out of 1 people found this review helpful.

.

I am glad to see Big O Tires in Basalt are using the "Diagnostic Needs Analysis". I used to use Jiffy Lube in Glenwood Springs and I always liked how the 1)reviewed and gave you a rundown of your vehicle; and 2) offered you free sodas and beverages while you waited. I also appreciated how clean the waiting area was. I would definately recommend Big O tires to my friends and I plan to continue using them in the future for my automotive needs.??

5
★★★★★

I am glad to see Big O Tires in Basalt are using the "Diagnostic Needs Analysis". I used to use Jiffy Lube in Glenwood Springs and I always liked how the 1)reviewed and gave you a rundown of your vehicle; and 2) offered you free sodas and beverages while you waited. I also appreciated how clean the waiting area was. I would definately recommend Big O tires to my friends and I plan to continue using them in the future for my automotive needs.??

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1 out of 2 people found this review helpful.

.

Great Customer Service?? - ?? - 2010-02-05
Justin was extremely nice and efficient providing exceptionals levels of Customer Service. He not only addressed my concerns but offered additional services as preventative maintenance. He gave me very thorough explanations and even pointed out areas where i do not need maintenance or service(being a girl, it is more common to ha e someone try to nickle and dime me and treat me like a "girl" who knows nothing about cars). I really appreciate the level of trust he created and will definitely come back and recommend Big O to friends. I would aslo like to acknowledge Mark in your service department as he also came out to explain and give me further details regarding my rotor/brake problem. Again, this is NOT typical and is very much apprediated and noticed.

5
★★★★★

Great Customer Service?? - ?? - 2010-02-05
Justin was extremely nice and efficient providing exceptionals levels of Customer Service. He not only addressed my concerns but offered additional services as preventative maintenance. He gave me very thorough explanations and even pointed out areas where i do not need maintenance or service(being a girl, it is more common to ha e someone try to nickle and dime me and treat me like a "girl" who knows nothing about cars). I really appreciate the level of trust he created and will definitely come back and recommend Big O to friends. I would aslo like to acknowledge Mark in your service department as he also came out to explain and give me further details regarding my rotor/brake problem. Again, this is NOT typical and is very much apprediated and noticed.

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1 out of 1 people found this review helpful.

.

Was told by someone around the corner my bushings were worn out on my Rack & Pinion. He quoted me $380 to fix it. I called all around from Rifle to Glenwood and got lower price quotes and less labor charged. Big O did it in an hour, and gave me a credit for the alignment I had just paid for at the other place. Bill Mitchell is the man!

5
★★★★★

Was told by someone around the corner my bushings were worn out on my Rack & Pinion. He quoted me $380 to fix it. I called all around from Rifle to Glenwood and got lower price quotes and less labor charged. Big O did it in an hour, and gave me a credit for the alignment I had just paid for at the other place. Bill Mitchell is the man!

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2 out of 3 people found this review helpful.

.

They put on my snow tires in the fall and gave me a worn out pare of tires instead of my own (with less than 5,000 miles). I didn't find out until spring because they put the tires in opaque bags. So when I went back today (March) and they told me my all season tires were too worn out to install I went in and found out they are not the same brand as the tires I drove in with last fall. Of course, according to them, they couldn't have made a mistake and I'm trying to scam them!

Horrible customer service and I have heard from others in the valley with similar experiences with Big-O. Seems to be a very common theme that tires are suddenly unfit to drive on and you need a new set of Big-O brand tires!

1
★☆☆☆☆

They put on my snow tires in the fall and gave me a worn out pare of tires instead of my own (with less than 5,000 miles). I didn't find out until spring because they put the tires in opaque bags. So when I went back today (March) and they told me my all season tires were too worn out to install I went in and found out they are not the same brand as the tires I drove in with last fall. Of course, according to them, they couldn't have made a mistake and I'm trying to scam them!

Horrible customer service and I have heard from others in the valley with similar experiences with Big-O. Seems to be a very common theme that tires are suddenly unfit to drive on and you need a new set of Big-O brand tires!

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1 out of 3 people found this review helpful.

.

I got my tires here intially and had nothing but a good experience with this location. The product quality was fine, the road hazard warranty was honored, and the service was always excellent.

2
★★★★★

I got my tires here intially and had nothing but a good experience with this location. The product quality was fine, the road hazard warranty was honored, and the service was always excellent.

Pros: Great Customer Service and good product

Cons: No complaints.

.

We are local business owners, and we have taken our fleet of vehicles to Big O every year for new tires, and for changing between winter and summer tires. It is sad to see how bad the service has become at the Basalt Big O Tires over the last couple of years. The previous manager, John, was always helpful, polite, and went out of his way to make sure you were satisfied with his service staff, and got taken care of quickly. Unfortunately, this spring the wait was several hours, and it is impossible to tell who the manager is, the staff is lounging around, joking with each other and ignoring the customers. Additionally, the staff is blatantly rude when confronted about the problem, and instead of providing complimentary seasonal tire changes, they are charging $50 to mount the tires, and an additional price for balancing. One gentleman who bought new tires when we were there had to wait almost 4 hours!!! Do yourself a favor and head to Carbondale or Glenwood!

1
★☆☆☆☆

We are local business owners, and we have taken our fleet of vehicles to Big O every year for new tires, and for changing between winter and summer tires. It is sad to see how bad the service has become at the Basalt Big O Tires over the last couple of years. The previous manager, John, was always helpful, polite, and went out of his way to make sure you were satisfied with his service staff, and got taken care of quickly. Unfortunately, this spring the wait was several hours, and it is impossible to tell who the manager is, the staff is lounging around, joking with each other and ignoring the customers. Additionally, the staff is blatantly rude when confronted about the problem, and instead of providing complimentary seasonal tire changes, they are charging $50 to mount the tires, and an additional price for balancing. One gentleman who bought new tires when we were there had to wait almost 4 hours!!! Do yourself a favor and head to Carbondale or Glenwood!

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2 out of 4 people found this review helpful.

Message from Big O Tires

The Team You Trust -- Big O Tires is the largest independent new tire and auto services operation in North America. Big O offers their complete line of branded tires & car products for passenger, light truck & RV vehicles. -- Big O Tires, Michelin, Goodyear, BF Goodrich, Yokohama, Uniroyal, Cooper, Falken, Continental, Fulda, Shell, Pennzoil, Exide, American Racing Wheels, Falken Wheels, Hankook, Nankang, General Tire

More about Big O Tires

Tires, Auto Services, Alignments, Wheels, Brake Service, Shocks & Struts, Suspension & Front End Repair, Oil & Filter Changes, Batteries, Fluid Maintenance Services, lifts, wheel bearing and other undercar services.

 

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