Colorado Lace-The Dry Cleaners

★★★★☆

About Colorado Lace-The Dry Cleaners

Personal Services

Personal Services
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Worst customer service I have EVER had! Not worth the expensive prices!! I dropped off an order of 3 pairs of pants and 2 jackets (wool). I asked the prices to dry clean the items. I was quoted around $8 per pair of pants and $8.80 for

3
★★★★★

Worst customer service I have EVER had! Not worth the expensive prices!! I dropped off an order of 3 pairs of pants and 2 jackets (wool). I asked the prices to dry clean the items. I was quoted around $8 per pair of pants and $8.80 for

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Do not use this drycleaner. They are a rip off and damage clothing. I used them once and was outraged at my bill; I was charged extra on two garmets for "significant stains". Note: I had looked at the items before dropping them off and did not see ANY stains. One of my sweaters came back with 4 hooks missing. I brought the item back when I realized it was damaged (2 days later) and was told that the manager would call me. She didn't. I eached the manager a week later and was told that they had replaced the hooks, but that I would have to pay $9.50 to get my sweater back, since they had re-cleaned it. The sweater was not dirty and I did not authorize a second cleaning. The manager insisted that the sweater had been dirty and was very difficult to work with. I now have to pay 1/4 of the value of the sweater to get it back. I'm VERY DISSATISFIED w/ the service and value of what I recieved.

0
★☆☆☆☆

Do not use this drycleaner. They are a rip off and damage clothing. I used them once and was outraged at my bill; I was charged extra on two garmets for "significant stains". Note: I had looked at the items before dropping them off and did not see ANY stains. One of my sweaters came back with 4 hooks missing. I brought the item back when I realized it was damaged (2 days later) and was told that the manager would call me. She didn't. I eached the manager a week later and was told that they had replaced the hooks, but that I would have to pay $9.50 to get my sweater back, since they had re-cleaned it. The sweater was not dirty and I did not authorize a second cleaning. The manager insisted that the sweater had been dirty and was very difficult to work with. I now have to pay 1/4 of the value of the sweater to get it back. I'm VERY DISSATISFIED w/ the service and value of what I recieved.

Cons: Poor customer service, expensive, damage clothes

 

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