Empire Lakewood Nissan

★★★☆☆
Lakewood Nissan. Visit Us Online for Local Offers & Events.
  • 10345 W Colfax Ave

    Lakewood, CO 80215

    Map & Directions
  • 303-232-8881

Automotive

Automotive
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I bought a new car from Empire Lakewood in April of 2012. I have really enjoyed the car and have had virtually no problems with it. BUT I have had nothing but terrible experiences with this dealership since purchasing the car. I would

3
★★★★★

I bought a new car from Empire Lakewood in April of 2012. I have really enjoyed the car and have had virtually no problems with it. BUT I have had nothing but terrible experiences with this dealership since purchasing the car. I would

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I would never buy a car at this dealership. The car had a few issues and I call Nissan Corporate to get them worked out after the mechanics messed up a component to the car. The dealership lied about refinancing the car, because I called

3
★★★★★

I would never buy a car at this dealership. The car had a few issues and I call Nissan Corporate to get them worked out after the mechanics messed up a component to the car. The dealership lied about refinancing the car, because I called

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Empire Lakewood Nissan has restored my faith in the auto dealer/service industry!

I purchased my first new vehicle from them back in 1992. I lived in Steamboat at the time, so it wasn't feasible to use them for service, but the buying

3
★★★★★

Empire Lakewood Nissan has restored my faith in the auto dealer/service industry!

I purchased my first new vehicle from them back in 1992. I lived in Steamboat at the time, so it wasn't feasible to use them for service, but the buying

.

Recently bought a new Titan from Empire. I'm 50-something and have been through the car buying thing numerous times. The process at Empire was very easy and smooth. They had to show me a variety of vehicles and numerous financing and

3
★★★★★

Recently bought a new Titan from Empire. I'm 50-something and have been through the car buying thing numerous times. The process at Empire was very easy and smooth. They had to show me a variety of vehicles and numerous financing and

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Bought a vehicle from here 18 months ago, and will never forget how bad the experience was. Within 3 days I was calling to complain that the car was not starting right. They said it was fine all the way until my warranty expired after a week, then told me it was in need of a new fuel pump. Since then we discovered that they didn't even bother to put oil in the vehicle when they sold it, the care has need various repairs (tows, pumps, hoses, etc.) they sold us the car and said it was in excellent condition and every part of it worked wonderfully. Since taking the care home I have regreted that decision! If I could have returned the car a month after purchasing it I would have. Now I am stuck trying to sell this car that barely even runs. Thanks Empire- your sleazy sales people ripped me off and sold me a lemon.

0
★☆☆☆☆

Bought a vehicle from here 18 months ago, and will never forget how bad the experience was. Within 3 days I was calling to complain that the car was not starting right. They said it was fine all the way until my warranty expired after a week, then told me it was in need of a new fuel pump. Since then we discovered that they didn't even bother to put oil in the vehicle when they sold it, the care has need various repairs (tows, pumps, hoses, etc.) they sold us the car and said it was in excellent condition and every part of it worked wonderfully. Since taking the care home I have regreted that decision! If I could have returned the car a month after purchasing it I would have. Now I am stuck trying to sell this car that barely even runs. Thanks Empire- your sleazy sales people ripped me off and sold me a lemon.

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Bought car in Jan. Problems w/ car as soon as I drove it off the lot. Less than 6 months later took it in for an oil change. Charged me $500.00 to make repairs. Have had 12 things go wrong in less than 6 months. Rude, rude sales manager. He just yelled at me over the phone. Terrible customer service. Do yourself a favor and go somewhere else!!!

0
★☆☆☆☆

Bought car in Jan. Problems w/ car as soon as I drove it off the lot. Less than 6 months later took it in for an oil change. Charged me $500.00 to make repairs. Have had 12 things go wrong in less than 6 months. Rude, rude sales manager. He just yelled at me over the phone. Terrible customer service. Do yourself a favor and go somewhere else!!!

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our first experience at Empire was bad, they promised us new car mats, never gave them to us, I wrote a letter and finally they gave us tan mats when the car was grey inside ! The financial guy was very rude to us when we turned down the extended warranty and tried to mess with our interest and tax rates. When we went back (because of the good prices) we had a very good experience. Since then, we've bought a couple of cars without incident. Recently, we called our sales guy to see about getting a loaner for warranty work and they said they didn't offer loaners anymore. Well, given that we bought 5 cars from them, the least they could do is give us a loaner for recall service (the service center is only open m-f). We have been faithful to them, you would think they would help us out but no loyalty there. We won't go back next time, good price or not.

1
★★☆☆☆

our first experience at Empire was bad, they promised us new car mats, never gave them to us, I wrote a letter and finally they gave us tan mats when the car was grey inside ! The financial guy was very rude to us when we turned down the extended warranty and tried to mess with our interest and tax rates. When we went back (because of the good prices) we had a very good experience. Since then, we've bought a couple of cars without incident. Recently, we called our sales guy to see about getting a loaner for warranty work and they said they didn't offer loaners anymore. Well, given that we bought 5 cars from them, the least they could do is give us a loaner for recall service (the service center is only open m-f). We have been faithful to them, you would think they would help us out but no loyalty there. We won't go back next time, good price or not.

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Went to go check out a Nissan Altima. BADLY rusted brakes (incl. calipers!) eng. mounts, etc. Salesman said "it was probably just a car from the coast"... Yeah right! Doors were missing screws telling me this car had been fixed in some ways. Found out from AAA that they had replaced the windshield on this car. Salesman said "there are no problems, and this car is clean". Lying bastards, and didn't even try to deal on the price of the vehicle. Shady business practices, bad attitudes, and I'm glad I didn't buy from them.

0
★☆☆☆☆

Went to go check out a Nissan Altima. BADLY rusted brakes (incl. calipers!) eng. mounts, etc. Salesman said "it was probably just a car from the coast"... Yeah right! Doors were missing screws telling me this car had been fixed in some ways. Found out from AAA that they had replaced the windshield on this car. Salesman said "there are no problems, and this car is clean". Lying bastards, and didn't even try to deal on the price of the vehicle. Shady business practices, bad attitudes, and I'm glad I didn't buy from them.

Pros: Cheap prices

Cons: Cars are in terrible shape.

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I enjoyed my entire experience at Empire Nissan. I recently purchased a new 2008 Xterra from the dealership and the salesmen made it painless. I had researched the vehicle for extensivly for a month or so and found what i was looking for. I had found the lowest price for the vehicle at Carsdirect and when i went to the dealership, not only did they drop a few thousand off the carsdirect price they gave me the extended 6 year warranty for free. the staff did not rush me into anything and both the salesman and the finance officer took their time to answer any questions that i had. This as a good dealership and I had a great buying experience there. I would recomend Empire to anyone that i know!

2
★★★★★

I enjoyed my entire experience at Empire Nissan. I recently purchased a new 2008 Xterra from the dealership and the salesmen made it painless. I had researched the vehicle for extensivly for a month or so and found what i was looking for. I had found the lowest price for the vehicle at Carsdirect and when i went to the dealership, not only did they drop a few thousand off the carsdirect price they gave me the extended 6 year warranty for free. the staff did not rush me into anything and both the salesman and the finance officer took their time to answer any questions that i had. This as a good dealership and I had a great buying experience there. I would recomend Empire to anyone that i know!

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We bought a used car from them and were thrilled! On the way out of the deal lot we noticed that the inside plastic of the speedometer had a fluid spill/stain on it (inaccessable to simply clean off). We drove back to the salesman before leaving the lot , pointed it out to him (who checked with his boss) and told us no worries, it was under warranty and the service department would fix it. Not so, when we brought it back for it's first service (a month later) the service department said it was not a warranty item. I referenced the saleman's conversation on the day we bought the car but when he was asked, the salesman had no recollection of such a conversation or commitment to us. Bottom line: After getting angry/persistent with them, they finally agreed to split the cost with us but said no, we'd live with it as our share would have been $800 because the entire panel would have to be replaced.

1
★★☆☆☆

We bought a used car from them and were thrilled! On the way out of the deal lot we noticed that the inside plastic of the speedometer had a fluid spill/stain on it (inaccessable to simply clean off). We drove back to the salesman before leaving the lot , pointed it out to him (who checked with his boss) and told us no worries, it was under warranty and the service department would fix it. Not so, when we brought it back for it's first service (a month later) the service department said it was not a warranty item. I referenced the saleman's conversation on the day we bought the car but when he was asked, the salesman had no recollection of such a conversation or commitment to us. Bottom line: After getting angry/persistent with them, they finally agreed to split the cost with us but said no, we'd live with it as our share would have been $800 because the entire panel would have to be replaced.

Pros: Easy to deal with

Cons: Can't trust what they tell you

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We just bought a used car from Empire... they made us sign an "as is" form... NEVER SIGN THIS FORM.

The fender had been replaced.
The car had been painted.
The rear right shock was BROKEN!
The A/C is BROKEN!
The battery posts are showing signs of corrosion.

Many of these problems should have been easily noticed by anybody in the car business. With a broken rear shock, the car is dangerous. Shane is who helped us, any reputable sales guy wouldn't have sold this car.

This is why people DO NOT buy used cars! EMPIRE is a horrible company! I hope this review helps with your search... go somewhere else... TRUST ME!

0
★☆☆☆☆

We just bought a used car from Empire... they made us sign an "as is" form... NEVER SIGN THIS FORM.

The fender had been replaced.
The car had been painted.
The rear right shock was BROKEN!
The A/C is BROKEN!
The battery posts are showing signs of corrosion.

Many of these problems should have been easily noticed by anybody in the car business. With a broken rear shock, the car is dangerous. Shane is who helped us, any reputable sales guy wouldn't have sold this car.

This is why people DO NOT buy used cars! EMPIRE is a horrible company! I hope this review helps with your search... go somewhere else... TRUST ME!

Pros: none

Cons: typical used car dealership... UNETHICAL!

.

We went in to buy a used truck and we found a solid little one, but after having it a day the battery died. We just thought it needed a new battery, but found out later that the car had been in accident (after they told us it hadn't) and that the battery was missing the clip that held the battery in place. The truck shouldn't have even been out for a test drive. If we would have gone over one big bump, the battery would have fallen out. We're planning to take it to our family mechanic to make sure the engine is in good shape. Empire said they looked it over and gave it a clean bill of health, but it's quite obvious they didn't do their job... a reputable mechanic would have never let the truck leave the lot without the battery clip. It's not only dangerous to the driver, but other motorists as well. We weren't impressed with the sleazy sales tactics or the shape of the vehicle. EMPIRE IS A BIG DISAPOINTMENT!

0
★☆☆☆☆

We went in to buy a used truck and we found a solid little one, but after having it a day the battery died. We just thought it needed a new battery, but found out later that the car had been in accident (after they told us it hadn't) and that the battery was missing the clip that held the battery in place. The truck shouldn't have even been out for a test drive. If we would have gone over one big bump, the battery would have fallen out. We're planning to take it to our family mechanic to make sure the engine is in good shape. Empire said they looked it over and gave it a clean bill of health, but it's quite obvious they didn't do their job... a reputable mechanic would have never let the truck leave the lot without the battery clip. It's not only dangerous to the driver, but other motorists as well. We weren't impressed with the sleazy sales tactics or the shape of the vehicle. EMPIRE IS A BIG DISAPOINTMENT!

Pros: none

Cons: sleazy sales, lied, rushed the sale, unsafe vehicle.

 

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