The Palm Restaurant-The Westin Denver Downtown Hotel

★★★☆☆
  • 1672 Lawrence St

    Denver, CO 80202

    Map & Directions
  • 303-825-7256

About The Palm Restaurant-The Westin Denver Downtown Hotel

Hours
Sun 5pm-10pm, Mon-Fri 11am-11pm, Sat 5pm-11pm

Food

Food
More choices in Denver:
Resultset_next

Rodizio Grill The Brazilian Steakhouse/Denver

1801 Wynkoop St (next to Union Station) Denver, CO

Resultset_next

Nine 75

975 Lincoln St Denver, CO

2.7895 19
Hi! Sign in to let us know how The Palm Restaurant-The Westin Denver Downtown Hotel was?
Write a Review
.

I had eaten here years ago and got a fairly good steak with decent service. Not so my last visit. The hostess could not have been less welcoming, the waiters were astoundingly rude, and the steaks were nothing special. I had a good glass of wine but the tab was that of New York City prices.

I actually called management to complain about my treatment and they gave me a gift certificate to return for lunch. But I really haven't mustered up the energy to go back for more abusive service.

Give this place a pass.

0
★☆☆☆☆

I had eaten here years ago and got a fairly good steak with decent service. Not so my last visit. The hostess could not have been less welcoming, the waiters were astoundingly rude, and the steaks were nothing special. I had a good glass of wine but the tab was that of New York City prices.

I actually called management to complain about my treatment and they gave me a gift certificate to return for lunch. But I really haven't mustered up the energy to go back for more abusive service.

Give this place a pass.

.

We love the Palm. The lobser was delicious and the steak is always amazing. We have gone time after time over the years and have never had a bad experience.

5
★★★★★

We love the Palm. The lobser was delicious and the steak is always amazing. We have gone time after time over the years and have never had a bad experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If you are in the mood for a good steak, you can't go wrong at the Palm. Excellent service too. They also have other items that are worth ordering like the chicken scaloppine or the veal piccata not to mention the chocolate cake. This is an ala carte menu, so the side dishes are not included in the price of the main entree. All of this excellence does come with a price so this is a specail occasion restaurant for us.

5
★★★★★

If you are in the mood for a good steak, you can't go wrong at the Palm. Excellent service too. They also have other items that are worth ordering like the chicken scaloppine or the veal piccata not to mention the chocolate cake. This is an ala carte menu, so the side dishes are not included in the price of the main entree. All of this excellence does come with a price so this is a specail occasion restaurant for us.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Visited this restaurant May 17, 2008. Celebration of my sons graduation from Johnson & Wales University. We were seated quickly and the hostess was pleasant. The menu as always, was filled with tempting classics. We came for the prime rib, tenderloin and rib eyes. None of us were dissapointed. The portions are large - huge Iowa Baked potatoes with all the fixings. They had a bread pudding on the menu for dessert however we were all too full to add this to our fare at this seating...so we ordered it to go and ate it just before sleeping. I cannot recommend this type of dinner every night but for a spewcial occasion - fabulous.

5
★★★★★

Visited this restaurant May 17, 2008. Celebration of my sons graduation from Johnson & Wales University. We were seated quickly and the hostess was pleasant. The menu as always, was filled with tempting classics. We came for the prime rib, tenderloin and rib eyes. None of us were dissapointed. The portions are large - huge Iowa Baked potatoes with all the fixings. They had a bread pudding on the menu for dessert however we were all too full to add this to our fare at this seating...so we ordered it to go and ate it just before sleeping. I cannot recommend this type of dinner every night but for a spewcial occasion - fabulous.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have visited the Palm in other parts of the country. I was SO disappointed last week when I took a friend there. Ordered filet and it was overcooked. Of course, the waiter could not be found so I could return the meal. Finally found someone. Next steak was cooked properly but put on a cold plate with cold vegetables. I had ordered a glass of wine and it arrive 10 minutes after the second steak. These are basics. They were not packed - just an average crowd. No reason to go back. I want to dine and enjoy guests, not look for the staff.

0
★☆☆☆☆

I have visited the Palm in other parts of the country. I was SO disappointed last week when I took a friend there. Ordered filet and it was overcooked. Of course, the waiter could not be found so I could return the meal. Finally found someone. Next steak was cooked properly but put on a cold plate with cold vegetables. I had ordered a glass of wine and it arrive 10 minutes after the second steak. These are basics. They were not packed - just an average crowd. No reason to go back. I want to dine and enjoy guests, not look for the staff.

Pros: great reputation - impresses people

.

We eat dinner out once a week and we never had a problem in the past with the Palm - in fact, I always told everyone we loved it, but they thought I was crazy. (we are just average joes who love to eat good food). We've dined at the Palm perhaps 5 times in the last 10 or 15 years and loved it - never a bad meal or service. Always satisfied. I never understood why people gave bad reviews, but now I totally understand. What happened to the Palm? I think it's a better "lunch" restaurant. Anyway, I received a coupon in the mail and lobster sounded delicious (I'm a big seafood lover from Maryland). Wrong! The lobster was overcooked, stinky, and there is no way it was a 5 lb. lobster split between us. (I've had a 4 lb. lobster there before and had to take some home). My salad was old and the greens were yellow - our side dishes were cold. Great wine menu - - I'd only get drinks at the bar (friendly bar tenders), and go elsewhere to eat good food. After dropping over $200 for two we were totally disappointed. We had good attentive service the first half hour, when the restaurant was empty. However, once the dinner crowd filled the restaurant, we were ignored by everyone. Only a place to be seen & show off jewelry. Plenty of other great restaurants in Denver to enjoy quality food!

0
★☆☆☆☆

We eat dinner out once a week and we never had a problem in the past with the Palm - in fact, I always told everyone we loved it, but they thought I was crazy. (we are just average joes who love to eat good food). We've dined at the Palm perhaps 5 times in the last 10 or 15 years and loved it - never a bad meal or service. Always satisfied. I never understood why people gave bad reviews, but now I totally understand. What happened to the Palm? I think it's a better "lunch" restaurant. Anyway, I received a coupon in the mail and lobster sounded delicious (I'm a big seafood lover from Maryland). Wrong! The lobster was overcooked, stinky, and there is no way it was a 5 lb. lobster split between us. (I've had a 4 lb. lobster there before and had to take some home). My salad was old and the greens were yellow - our side dishes were cold. Great wine menu - - I'd only get drinks at the bar (friendly bar tenders), and go elsewhere to eat good food. After dropping over $200 for two we were totally disappointed. We had good attentive service the first half hour, when the restaurant was empty. However, once the dinner crowd filled the restaurant, we were ignored by everyone. Only a place to be seen & show off jewelry. Plenty of other great restaurants in Denver to enjoy quality food!

Pros: Wine Menu, Bartenders

Cons: Seafood and Steak poorly prepared

.

My husband and I went to The Palm last night for our annivesary. We usually go to capital grille and del frisco. Since we were staying downtown and cap grille was booked we decided to try the palm. First off the decor was unappealing to me (but I know that is subjective) I like atmosphere this place is boring with caricatures as their wallpaper. Our server was fine and we ordered the steak tartare app which was fine, but nothing special (L'atelier has the best steak tartare). We both ordered the bone-in ribeye (our fav) which is cheaper here than del friscos. My husband orders his steaks well done and I get mine med. When our steaks came out his was charred on the outside and completely cooked all the way through. Mine was barely pink in the middle it was more well done then even med. well. We do not send food back because I have heard too many horror stories about the nasty things they do to food when you send it back. So we ate our steaks (good quality bone in ribeye is very tender even when cooked through). But we did notify them of the situation. The first manager that came over was very nice and asked if he could do anything. We didn't because we ate most of our meal. So he offered us a free dessert which i thought was nice, but we really didn't want anything. Then a second manager a woman came over and told us we could have a free dessert, UH we don't want it. My husband felt that the woman thought that we complained about our food to get a free dinner or something. Uh yes that ticked me off. We look young, we are not. We spend way more money at cap grille and del frisco's. So no we will not be going back to The Palm. Learn to cook a steak.

0
★☆☆☆☆

My husband and I went to The Palm last night for our annivesary. We usually go to capital grille and del frisco. Since we were staying downtown and cap grille was booked we decided to try the palm. First off the decor was unappealing to me (but I know that is subjective) I like atmosphere this place is boring with caricatures as their wallpaper. Our server was fine and we ordered the steak tartare app which was fine, but nothing special (L'atelier has the best steak tartare). We both ordered the bone-in ribeye (our fav) which is cheaper here than del friscos. My husband orders his steaks well done and I get mine med. When our steaks came out his was charred on the outside and completely cooked all the way through. Mine was barely pink in the middle it was more well done then even med. well. We do not send food back because I have heard too many horror stories about the nasty things they do to food when you send it back. So we ate our steaks (good quality bone in ribeye is very tender even when cooked through). But we did notify them of the situation. The first manager that came over was very nice and asked if he could do anything. We didn't because we ate most of our meal. So he offered us a free dessert which i thought was nice, but we really didn't want anything. Then a second manager a woman came over and told us we could have a free dessert, UH we don't want it. My husband felt that the woman thought that we complained about our food to get a free dinner or something. Uh yes that ticked me off. We look young, we are not. We spend way more money at cap grille and del frisco's. So no we will not be going back to The Palm. Learn to cook a steak.

Pros: quality of meat,

Cons: they don't know how to cook it right. Their woman manager.

.

Always a great steak. The steaks are always perfect, not hitt or miss like Ruth?s Chris. The Lobsters are among the largest I have ever seen and the sides and salads are great. Also a great atmosphere in the bar area and in the dinning room. This is the best steak in Denver hands down. Also a great wine list.

2
★★★★★

Always a great steak. The steaks are always perfect, not hitt or miss like Ruth?s Chris. The Lobsters are among the largest I have ever seen and the sides and salads are great. Also a great atmosphere in the bar area and in the dinning room. This is the best steak in Denver hands down. Also a great wine list.

Pros: Great atmosphere, steaks and location

Cons: none

.

Go is you want to have the senior waiter humiliate you. Mean waiter, good food.

Great for entertaining clients. At one time it was a big deal to dine at the Palm, now it?s just another great restaurant in a giant maze of top-notch Denver restaurants in 80202.
Ladies if you need a place to strut in those Jimmy Choos, the Palm is perfect. One piece of advice, if something you order is off, just tell your waiter. Don?t sit and sulk. And if your waiter gives you any flack, calmly ask for the manager. There is one senior waiter who is the Adolph Hitler of waiters. He?ll try to tell you this is the Palm and basically shut up and eat it. But I?ve got news for you baby. This is a different world. We have the wallets and the power to say take this overly cooked lobster back, remove it from my bill and get me something else! And it happened just like that.
Salads are super, bread is excellent and normally the specials are to die for. You can ask them to not brush the butter over your steak or fish. It?s just not necessary if the dish is prepared right and fresh.
This is one of the great places for people watching!

1
★★☆☆☆

Go is you want to have the senior waiter humiliate you. Mean waiter, good food.

Great for entertaining clients. At one time it was a big deal to dine at the Palm, now it?s just another great restaurant in a giant maze of top-notch Denver restaurants in 80202.
Ladies if you need a place to strut in those Jimmy Choos, the Palm is perfect. One piece of advice, if something you order is off, just tell your waiter. Don?t sit and sulk. And if your waiter gives you any flack, calmly ask for the manager. There is one senior waiter who is the Adolph Hitler of waiters. He?ll try to tell you this is the Palm and basically shut up and eat it. But I?ve got news for you baby. This is a different world. We have the wallets and the power to say take this overly cooked lobster back, remove it from my bill and get me something else! And it happened just like that.
Salads are super, bread is excellent and normally the specials are to die for. You can ask them to not brush the butter over your steak or fish. It?s just not necessary if the dish is prepared right and fresh.
This is one of the great places for people watching!

Pros: Location, ambience is fun, people watching, close to DCPA

Cons: Senior waiter is really mean. Food is not consistant, but when it's good, it's great!!!

.

Thank you sir, may I have another. WACK! Im tired of the Palms testy waiters. And why does management tolerate easily annoyed waiters anyway?

A simple request of removing the lobster from the shell before bringing it to the table ticked our waiter off. He actually rolled his eyes repeatedly and made a noise by striking his tongue on the roof of his mouth. I asked if it was a problem and he told me usually it is a problem because customers tend to send it back. HUH? Next, my clients order the lobster with the same request of de-shelling it in the kitchen. Again the waiter displayed attitude. Same old Palm service, should be no surprise to me.

Everyone has bad days, but this is typical Palm behavior. Being nasty to our guests is the last straw. Its difficult to confront a nasty waiter with clients present because its likely to cause tension and destroy what chance you had of a fun evening.

I doubt if our absence will make a dent in their unexplainable packed house. Nevertheless, I hope visitors to Denver will read this and avoid an expensive unpleasant experience.

Typically our tab is $300-$500 for four people. Crazy me expecting great service.

0
★☆☆☆☆

Thank you sir, may I have another. WACK! Im tired of the Palms testy waiters. And why does management tolerate easily annoyed waiters anyway?

A simple request of removing the lobster from the shell before bringing it to the table ticked our waiter off. He actually rolled his eyes repeatedly and made a noise by striking his tongue on the roof of his mouth. I asked if it was a problem and he told me usually it is a problem because customers tend to send it back. HUH? Next, my clients order the lobster with the same request of de-shelling it in the kitchen. Again the waiter displayed attitude. Same old Palm service, should be no surprise to me.

Everyone has bad days, but this is typical Palm behavior. Being nasty to our guests is the last straw. Its difficult to confront a nasty waiter with clients present because its likely to cause tension and destroy what chance you had of a fun evening.

I doubt if our absence will make a dent in their unexplainable packed house. Nevertheless, I hope visitors to Denver will read this and avoid an expensive unpleasant experience.

Typically our tab is $300-$500 for four people. Crazy me expecting great service.

Pros: Wine list, location, jalopino bread.

Cons: Temperamental waiters, weak management, common food

.

I was so excited getting an opportunity to go to The Palm restaurant. What a complete letdown. The ambience was nice, the service kinda slow, but most importantly and the reason for coming was the food, and it was not very good.

We went at lunch. I ordered the strip steak and a side of sauteed mushrooms. The steak was really not very good. It had alot of fat on one side but half the steak was virtually unedible because it had so much gristle. I was expecting a good steak, since that is what the Palm is known for. I honestly have had much better steaks at Outback Steakhouse, for alot less. My side of mushrooms turned out to be an entire platter of mushrooms. I don't need an entire platter of mushrooms.

0
★☆☆☆☆

I was so excited getting an opportunity to go to The Palm restaurant. What a complete letdown. The ambience was nice, the service kinda slow, but most importantly and the reason for coming was the food, and it was not very good.

We went at lunch. I ordered the strip steak and a side of sauteed mushrooms. The steak was really not very good. It had alot of fat on one side but half the steak was virtually unedible because it had so much gristle. I was expecting a good steak, since that is what the Palm is known for. I honestly have had much better steaks at Outback Steakhouse, for alot less. My side of mushrooms turned out to be an entire platter of mushrooms. I don't need an entire platter of mushrooms.

Pros: nice decor

Cons: marginal food, overpriced, slow service

.

The waitress we had was awful. To me a steakhouse is a restaurant that knows how to properly cook a steak, I ordered the New York Strip medium rare, the first steak i received was Well Done. I sent it back, 40 minutes later they bring me a steak that i kid you not was still bleeding and transparent in the center the way raw meat is before you cook it. The waitress was neither accomodating or apologetic They did nothing to compensate for my ruined meal. In short I wouldn't waste your money on this place, I personally have no problem spending a little more money than usual on a nice meal with friends at a nice restaurant but the key word here is nice meal, for the price we paid for our meals it was a huge dissapointment to have such horrible food and service.

1
★★☆☆☆

The waitress we had was awful. To me a steakhouse is a restaurant that knows how to properly cook a steak, I ordered the New York Strip medium rare, the first steak i received was Well Done. I sent it back, 40 minutes later they bring me a steak that i kid you not was still bleeding and transparent in the center the way raw meat is before you cook it. The waitress was neither accomodating or apologetic They did nothing to compensate for my ruined meal. In short I wouldn't waste your money on this place, I personally have no problem spending a little more money than usual on a nice meal with friends at a nice restaurant but the key word here is nice meal, for the price we paid for our meals it was a huge dissapointment to have such horrible food and service.

Pros: Complementary Valet, Nice Setting

Cons: Horrible Waitstaff, Horrible Food, Expensive

.

After Hotel Teatro's concierge recommended The Palm, I make reservations for a party of 9 a month and a half prior to Thanksgiving. The Palm advertised a Thanksgiving turkey dinner for $45 per person. When we arrived on time, the restaurant was in total chaos with seemingly no one in charge. There were so many people waiting to be seated, you could not stand in the restaurant. We were taken a half an hour late to our table and then told there were no more turkey dinners available. We should have left but we ordered dinner which came an hour and a half later. The steaks were cold and bad. In fact, all the food was just plain bad. No one came and told us why our food was taking so long. The service matched the dinner. TERRIBLE. DO NOT PATRONIZE THIS RESTAURANT. IT'S A WASTE OF TIME AND MONEY.

0
★☆☆☆☆

After Hotel Teatro's concierge recommended The Palm, I make reservations for a party of 9 a month and a half prior to Thanksgiving. The Palm advertised a Thanksgiving turkey dinner for $45 per person. When we arrived on time, the restaurant was in total chaos with seemingly no one in charge. There were so many people waiting to be seated, you could not stand in the restaurant. We were taken a half an hour late to our table and then told there were no more turkey dinners available. We should have left but we ordered dinner which came an hour and a half later. The steaks were cold and bad. In fact, all the food was just plain bad. No one came and told us why our food was taking so long. The service matched the dinner. TERRIBLE. DO NOT PATRONIZE THIS RESTAURANT. IT'S A WASTE OF TIME AND MONEY.

Cons: service , food, customer care

.

EVERY SINGLE TIME for the last TWO YEARS my company has placed large to go orders for our quarter meetings( each order totaling at least $600), the staff seems to mess up the orders. Either a steak is under or over cooked or we are missing a client's complete order, after spending five minutes placing it. No matter how many times we go over the order, THEY SEEM TO MESS IT UP! Trust me there are better places to eat than The Palm, where the food is OVERPRICE

0
★☆☆☆☆

EVERY SINGLE TIME for the last TWO YEARS my company has placed large to go orders for our quarter meetings( each order totaling at least $600), the staff seems to mess up the orders. Either a steak is under or over cooked or we are missing a client's complete order, after spending five minutes placing it. No matter how many times we go over the order, THEY SEEM TO MESS IT UP! Trust me there are better places to eat than The Palm, where the food is OVERPRICE

.

The Palm Restaurant is My favorite Place to Eat in Denver. It is the best in my opinion! They have great Food, Exellent service, friendly hosts and servers. and it is a great place for a Celberation dinner with family or friends.

2
★★★★★

The Palm Restaurant is My favorite Place to Eat in Denver. It is the best in my opinion! They have great Food, Exellent service, friendly hosts and servers. and it is a great place for a Celberation dinner with family or friends.

.

How did I hear about the restaurant? I stayed at the Westin Tabor, for business & was recommended by the hotel.(This is how I came across the wretched restaurant.) What happened? My waiter was abrupt & unattentive. Though the menu was very minimal in regards to the selection...I still had questions. When I was in the middle of a question, he interrupted me saying he needed to check on another table several times. High $$$-bad service. What did I eat? I had the crab cocktail. Fresh crab meat? NOT. Mashed potatos-lumpy & runny...how is this? Asparagus fritter, which was battered asparagus...bad idea. The 16oz sirloin steak-nothing special. USDA prime meat? Do they even know what that means? If this restaurant is rated as fine dining, whoever rated this was smoking something. Try The Greenbrier in West Virginia to name a few. Good luck. Bonne appetite!-BUT not at The Palm Restaurant.

0
★☆☆☆☆

How did I hear about the restaurant? I stayed at the Westin Tabor, for business & was recommended by the hotel.(This is how I came across the wretched restaurant.) What happened? My waiter was abrupt & unattentive. Though the menu was very minimal in regards to the selection...I still had questions. When I was in the middle of a question, he interrupted me saying he needed to check on another table several times. High $$$-bad service. What did I eat? I had the crab cocktail. Fresh crab meat? NOT. Mashed potatos-lumpy & runny...how is this? Asparagus fritter, which was battered asparagus...bad idea. The 16oz sirloin steak-nothing special. USDA prime meat? Do they even know what that means? If this restaurant is rated as fine dining, whoever rated this was smoking something. Try The Greenbrier in West Virginia to name a few. Good luck. Bonne appetite!-BUT not at The Palm Restaurant.

Cons: service, limited menu, tasteless food

.

I'm the doorman at the Embassy Suites , I go to the Palm and I send about 10 ppl a night. Never one complaint. Always Always is the best.

2
★★★★★

I'm the doorman at the Embassy Suites , I go to the Palm and I send about 10 ppl a night. Never one complaint. Always Always is the best.

.

The wait staff and the food are both dressed to impress. Scrumptious appetizers, enchanting entrees, and incredible desserts await you and your guests. If you are a lobster or steak lover, this is the place! First time diners are bequested a free beverage or free dessert - well worth the trip for first-time adventurers. Expect to spend a bit - but the food and service are well worth the expense.

2
★★★★★

The wait staff and the food are both dressed to impress. Scrumptious appetizers, enchanting entrees, and incredible desserts await you and your guests. If you are a lobster or steak lover, this is the place! First time diners are bequested a free beverage or free dessert - well worth the trip for first-time adventurers. Expect to spend a bit - but the food and service are well worth the expense.

Pros: Romantic, Free Valet!

.

This restaurant is of the highest caliber and the setting is unmatched.

2
★★★★★

This restaurant is of the highest caliber and the setting is unmatched.

Pros: valet parking, Great Hosts, Excellent Service

Editorial from

Diners will find a familiar steakhouse ambience at each location in this upscale chain, along with the trademark caricatures of local notables and celebrities lining the walls. The food runs to outsize portions of USDA Prime steaks and…

 

Wait, you're the expert.

If you've been to or used The Palm Restaurant-The Westin Denver Downtown Hotel, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review