Mike Shaw Chevrolet Buick Saab

Excellent customer service! Everyone at this dealership is pleasant, and helpful. They take their time and will give personal attention no matter how long it takes. Thier selection of vehicles is unbeatable, and if they don't have the vehicle you want they take the time to help you find one elsewhere. They are friendly and will put no pressure on you to buy a vehicle, because their main goal is to build a good relationship with the customers. My husband and I looked at buying a new duramax after our son rolled ours, and they helped us find exactly what we were looking for. I have also been pleased that there have been no problems with our truck and we have had it for two years.

Posted 11/24/09 | Report Abuse

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Mike Shaw's Saab dealership took care of both the BlueTooth and water pump problems I had with my Saab 9-3 convertible. I am impressed with their customer follow-up, and I'm happy with the service I received. Thanks Mike Shaw.

Posted 11/07/09 | Report Abuse

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The BEST experience EVER!!!!!
I dropped by to look at some cars and I was greeted very respectfully and promptly. I was shown vehicles that I wanted to look at and all of my questions were answered. I ended up buying a used saab 9-3 from Ben. He was the nicest young man and made sure that I understood everything. I LOVE my new car. If you are looking for a car you need to go to Mike Shaw and ask for Ben. You will never have a better car buying experience.

Posted 10/07/09 | Report Abuse

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I got a 2003 Chevy Avalanche from Mike Shaw. I got a new 2005 one, I liked the
2003 so well. The 2003 had a totally water-weather-dust-tight-protected bed. The new one leaks through the panels covering the top of the bed. The advertising AND THE OWNER'S MANUAL says that it is supposed to be waterproof, except pressure washing. Mike shaw says " Oh no, look right here, ( in the manual ) it says it is not impervious to water, sorry Mr. " . Well, if they had represented the 2005 as not being the engineering twin of the 2003, which it is in all visible respects, it is a concealed defect or a manufacturing defect of the 2005 Avalanche I never would have disposed of the 2003. I have had them try to fix it several times, and no hot doggie, we'll see what happens, I can't carry Electronics in the back of a " leaky boat ".

Posted 09/05/08 | Report Abuse

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My elderly mother bought a new Saab from Shaw. At 3 years she was talked into buying the extended warranty. When she went to use the warranty she was told it did not exist. She paid over $2,000 for the warranty. She made numerous calls, visits. When I went to the dealership I was assured the contract was in place and a copy would be mailed along with a warranty ID card. Three months have gone by, more calls, nothing. Apparently, little old lady's would be wise to avoid Mike Shaw.

Posted 08/25/08 | Report Abuse

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I have brought in my Saab to Shaw over four times to have the same problem corrected. Each and every time they did not fix the car properly - parts were not installed or not installed correctly. Never once did they respond with an apology or discounts, only more and more double talk and fast blame!

Posted 05/27/05 | Report Abuse

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