Turin Bicycles Ltd

★★☆☆☆
  • 700 Lincoln Street

    Denver, CO 80203

    Map & Directions
  • 303-837-1857

About Turin Bicycles Ltd

Categories
  • Bicycles
  • Bicycle Repair
  • Bike Racks
Hours
M 10am-7pm, Tu-Th 10am-6pm, F 10am-7pm, Sa 10am-6pm, Su 11am-5pm
Emails
  • sales@turinbikes.com

Sports & Recreation

Sports & Recreation
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.

Please do yourself a favor and avoid this shop. Rude, dismissive staff wasn't worth the way overpriced tube. $7 for a tube? Way to gouge Turin. I'll go to Performance down on Colorado from now on.

0
★☆☆☆☆

Please do yourself a favor and avoid this shop. Rude, dismissive staff wasn't worth the way overpriced tube. $7 for a tube? Way to gouge Turin. I'll go to Performance down on Colorado from now on.

.

When the employee that was helping me couldn't find my special order she involved the manager. Things were OK till then. This arrogant jerk made the missing part seem like it was my fault and then proceeded to tell me to calm down when I hardly fussed. It took all I had not to punch the manager on my way out of the store. Shouldn't someone in charge like that be calm and courteous? Instead he blamed me for their problems and made me feel uncomfortable and angry. I highly recommend shopping elsewhere if you'd like to be treated with respect, especially if something comes up and you have to deal with the manager. There are some nice friendly sales people there, but the several times I've been in, they often take WAY too long to acknowledge you and are able to offer some help. Edgeworks is just around the corner if you need a close by shop, otherwise I had SUPERIOR help and the staff was extremely helpful over at Salvagetti. I can't thank them enough for making my experience that much better after leaving Turin an angry stress-ball. If I could give this store less stars in the rating, I would.

0
★☆☆☆☆

When the employee that was helping me couldn't find my special order she involved the manager. Things were OK till then. This arrogant jerk made the missing part seem like it was my fault and then proceeded to tell me to calm down when I hardly fussed. It took all I had not to punch the manager on my way out of the store. Shouldn't someone in charge like that be calm and courteous? Instead he blamed me for their problems and made me feel uncomfortable and angry. I highly recommend shopping elsewhere if you'd like to be treated with respect, especially if something comes up and you have to deal with the manager. There are some nice friendly sales people there, but the several times I've been in, they often take WAY too long to acknowledge you and are able to offer some help. Edgeworks is just around the corner if you need a close by shop, otherwise I had SUPERIOR help and the staff was extremely helpful over at Salvagetti. I can't thank them enough for making my experience that much better after leaving Turin an angry stress-ball. If I could give this store less stars in the rating, I would.

Pros: some decent employees

Cons: Slow, arrogant, uncomfortable.

.

They are conveniently placed on Lincoln St. They do indeed sell bicycles. Other than that, every thing else is just plain poor.

The manager (owner?) does not care about the customers - he does, however, care about his wallet (watch out). If you're looking for integrity, honesty, and caring, I challenge you to find a worst place to visit. Don't count on them honoring their service agreements (sizing, tune-ups, warranties, etc. and don't let them foist a more expensive ill fitting bicycle on your before getting a second opinion (I watched it happen to someone right next to me and felt bad for him).

With so many bicycle stores in Denver, your better served by voting with your pocketbook and going elsewhere. Most shops (and I frequent many) are opposite (some nearly to a fault) but will serve you and love making sure you are properly outfitted. I will NEVER be returning.

0
★☆☆☆☆

They are conveniently placed on Lincoln St. They do indeed sell bicycles. Other than that, every thing else is just plain poor.

The manager (owner?) does not care about the customers - he does, however, care about his wallet (watch out). If you're looking for integrity, honesty, and caring, I challenge you to find a worst place to visit. Don't count on them honoring their service agreements (sizing, tune-ups, warranties, etc. and don't let them foist a more expensive ill fitting bicycle on your before getting a second opinion (I watched it happen to someone right next to me and felt bad for him).

With so many bicycle stores in Denver, your better served by voting with your pocketbook and going elsewhere. Most shops (and I frequent many) are opposite (some nearly to a fault) but will serve you and love making sure you are properly outfitted. I will NEVER be returning.

Pros: They do in fact have bikes

Cons: But you'll never want to buy from them.

.

I would know she would be treated fairly and not taken advantage of. I would know that she would get what she wanted not what the guy on the floor pushed on her.
I just bought two new Trek Soho bikes here and Jake and the guys really did a good job with me and my wife. Things were ready when promised the prices were fair and the depth of knowledge was all that I could ask for.
Maybe the guys are direct and no BS but I'd rather have that than less qualified staff any day of the week.
These guys are great.

5
★★★★★

I would know she would be treated fairly and not taken advantage of. I would know that she would get what she wanted not what the guy on the floor pushed on her.
I just bought two new Trek Soho bikes here and Jake and the guys really did a good job with me and my wife. Things were ready when promised the prices were fair and the depth of knowledge was all that I could ask for.
Maybe the guys are direct and no BS but I'd rather have that than less qualified staff any day of the week.
These guys are great.

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.

I would know she would be treated fairly and not taken advantage of. I would know that she would get what she wanted not what the guy on the floor pushed on her.
I just bought two new Trek Soho bikes here and Jake and the guys really did a good job with me and my wife. Things were ready when promised the prices were fair and the depth of knowledge was all that I could ask for.
Maybe the guys are direct and no BS but I'd rather have that than less qualified staff any day of the week.
These guys are great.

2
★★★★★

I would know she would be treated fairly and not taken advantage of. I would know that she would get what she wanted not what the guy on the floor pushed on her.
I just bought two new Trek Soho bikes here and Jake and the guys really did a good job with me and my wife. Things were ready when promised the prices were fair and the depth of knowledge was all that I could ask for.
Maybe the guys are direct and no BS but I'd rather have that than less qualified staff any day of the week.
These guys are great.

Pros: Pro Knowledge, great Products

.

I went into Turin Bikes years ago and swore I would never go back. Years later I was sure that there arrogance must have worn off or they couldn't possibly stay in business. My husband and I were in there on Saturday, both of us want to upgrade our bicycles. The young man who helped us was real friendly at first but when I returned with the bike that he had me test, I said it was way to small for me (it must be a children's bike) he said that if this bike did't fit that none of his other bikes would work and I should stay with my present cruiser. Then he disappeared. I am sure there are better bike shops in Denver, save yourself a demeaning experience and find one. I will try them again in another 20 years. NOT

0
★☆☆☆☆

I went into Turin Bikes years ago and swore I would never go back. Years later I was sure that there arrogance must have worn off or they couldn't possibly stay in business. My husband and I were in there on Saturday, both of us want to upgrade our bicycles. The young man who helped us was real friendly at first but when I returned with the bike that he had me test, I said it was way to small for me (it must be a children's bike) he said that if this bike did't fit that none of his other bikes would work and I should stay with my present cruiser. Then he disappeared. I am sure there are better bike shops in Denver, save yourself a demeaning experience and find one. I will try them again in another 20 years. NOT

Pros: Lots of expensive bikes

Cons: Arrogant attitude has never changed.

.

If you're not a bicycle expert, they simply want nothing to do with you. If you're a novice like me, just looking for some basic information, looking for a good starter bike, they make it very obvious that you're wasting their time. And dear God, if they're talking bike-lingo and you ask for something to be explained, you may well be asking the guy to sever a limb for you. The guy was literally groaning when I asked certain questions. I live three blocks from them, but I'll never set foot inside Turin again.

0
★☆☆☆☆

If you're not a bicycle expert, they simply want nothing to do with you. If you're a novice like me, just looking for some basic information, looking for a good starter bike, they make it very obvious that you're wasting their time. And dear God, if they're talking bike-lingo and you ask for something to be explained, you may well be asking the guy to sever a limb for you. The guy was literally groaning when I asked certain questions. I live three blocks from them, but I'll never set foot inside Turin again.

Cons: Rude, arrogant bicycle jerks

.

Let's just start off by saying I had been warned on another board about Turin's customer service, but I gave them a chance anyways.

So here's the low down, I was in the market to purchase a bicycle and went into Turin on a Saturday morning. My goal was to sit on some bicycles and check my frame size, comfort levels etc. It took me 15 minutes of touring the store before an employee was finally aware of my presence and need of customer service.

I explained that had been a MTB'r for the past 15 years and was looking to getting into Road cycling after a bad snowboard accident fractured my shoulder!
I wanted a basic road bike that was comfortable for city riding, but good for long rides and climbs etc. I sat atop a few bikes and started asking questions and getting some sort of customer service. I try differant sizes etc but the employee is vague with his answers etc. As this painful exchange continues I realize that I am clearly wasting this guy's time. He then told me he had to attend to something for one minute...and guess what. The F#$% never came back! I left the store but at least I knew my frame size, but nothing else really.

Went in a second time to buy a used quill stem, and the guy in the maint/repair shop was very informative and make it a very easy transaction.

Now for the third visit which was this morning. I finally decided on purchasing a vintage road bike for which I bough the quill stem. I needed new tires, tubes and a new seat because my ass was killing me on the seat that it came with.

Let's just say I walked in expecting to be in/out with tires in hand with a comfy gel seat and I'd be on my way. Well no. same situation as the first time I visited. I stood around the main area, while I watched everyone around me get help, although there were others that weren't being helped either. But I was trying to catch the attention of someone looking at them in their eyes but no response.

Waited some more, finally got the same guy who had helped me try the bicycles. He briefly explained the tires etc and said he would be back in one min. Same deal he dissapeered and I was left to fend on my own and get the tires seat etc. Finally found some other older employee who was finally nice enough to help me with the seat and tires. But once again when I asked him about saddles, he had little or no information to give me.

Finally with all my stuff in tow I proceeded to the checkout counter where I waited ten minutes to finally reach the check out counter. Meanwhile another disgruntled and impatient/pregnant women and I watched as two customer service agents were helping customers at the same very counter. While there are 6 people waiting in line to check out. Very unpleasant.

Let's just say that the sales people at Turin are very arrogant and snotty, and are in no way informative or interested in informing their customer about the products they carry in their store. Quite frankly if your not in the market to buy a brand new bicycle don't even bother going there. They are too busy dealing with their big budget, nouveaux riche customers than to help students get their commuter ride set up!

Plus it's pricy over crowded, and quite frankly other than bikes, and bicycle clothing I found there to be too little selection of the other accesories. The store is poorly organized and needs to be set-up differantly.

GO SPEND YOUR MONEY ELSEWHERE!

Grade: D-

1
★☆☆☆☆

Let's just start off by saying I had been warned on another board about Turin's customer service, but I gave them a chance anyways.

So here's the low down, I was in the market to purchase a bicycle and went into Turin on a Saturday morning. My goal was to sit on some bicycles and check my frame size, comfort levels etc. It took me 15 minutes of touring the store before an employee was finally aware of my presence and need of customer service.

I explained that had been a MTB'r for the past 15 years and was looking to getting into Road cycling after a bad snowboard accident fractured my shoulder!
I wanted a basic road bike that was comfortable for city riding, but good for long rides and climbs etc. I sat atop a few bikes and started asking questions and getting some sort of customer service. I try differant sizes etc but the employee is vague with his answers etc. As this painful exchange continues I realize that I am clearly wasting this guy's time. He then told me he had to attend to something for one minute...and guess what. The F#$% never came back! I left the store but at least I knew my frame size, but nothing else really.

Went in a second time to buy a used quill stem, and the guy in the maint/repair shop was very informative and make it a very easy transaction.

Now for the third visit which was this morning. I finally decided on purchasing a vintage road bike for which I bough the quill stem. I needed new tires, tubes and a new seat because my ass was killing me on the seat that it came with.

Let's just say I walked in expecting to be in/out with tires in hand with a comfy gel seat and I'd be on my way. Well no. same situation as the first time I visited. I stood around the main area, while I watched everyone around me get help, although there were others that weren't being helped either. But I was trying to catch the attention of someone looking at them in their eyes but no response.

Waited some more, finally got the same guy who had helped me try the bicycles. He briefly explained the tires etc and said he would be back in one min. Same deal he dissapeered and I was left to fend on my own and get the tires seat etc. Finally found some other older employee who was finally nice enough to help me with the seat and tires. But once again when I asked him about saddles, he had little or no information to give me.

Finally with all my stuff in tow I proceeded to the checkout counter where I waited ten minutes to finally reach the check out counter. Meanwhile another disgruntled and impatient/pregnant women and I watched as two customer service agents were helping customers at the same very counter. While there are 6 people waiting in line to check out. Very unpleasant.

Let's just say that the sales people at Turin are very arrogant and snotty, and are in no way informative or interested in informing their customer about the products they carry in their store. Quite frankly if your not in the market to buy a brand new bicycle don't even bother going there. They are too busy dealing with their big budget, nouveaux riche customers than to help students get their commuter ride set up!

Plus it's pricy over crowded, and quite frankly other than bikes, and bicycle clothing I found there to be too little selection of the other accesories. The store is poorly organized and needs to be set-up differantly.

GO SPEND YOUR MONEY ELSEWHERE!

Grade: D-

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.

This place is awful. I have been in there a few times for repairs and questions. The mechanics I have dealt with are "pleasant" meaning only that they are not outright rude but at the same time seem to be the least bit interested in your bike. Last time I was in there they told me I would have to wait over a week for them to order a part that any respectable bike shop should keep a variety of options in stock.

The sales people (if that is what we are calling them) seem to be where this shop takes a total nosedive though.

The last time I went in there I had barely made it through the front door when one of them actually yelled at me with a scowl on his face and in an aggressive tone "What do you need?" when I told him I was looking for a specific part he told me they didn't have it in such a way that he was trying to make me feel stupid that I didn't know they didn't have that particular part (like somehow I should have known already and I was an idiot because I didn't). Amazing to say the least.

On the same trip I heard him telling a guy that was purchasing a new bike that certain parts that came with the bike (and were on the floor model) were not on the bike when they wheeled his out from storage because those parts were "garbage" and he should spend more money to buy better parts (which I am guessing they would have subsequently charged him to put on). If that's not an underhanded sales maneuver I don't know what is.

By the way don't bother contacting them via email or through their website as they do not respond, although I can't imagine calling them would be a pleasant experience either.

0
★☆☆☆☆

This place is awful. I have been in there a few times for repairs and questions. The mechanics I have dealt with are "pleasant" meaning only that they are not outright rude but at the same time seem to be the least bit interested in your bike. Last time I was in there they told me I would have to wait over a week for them to order a part that any respectable bike shop should keep a variety of options in stock.

The sales people (if that is what we are calling them) seem to be where this shop takes a total nosedive though.

The last time I went in there I had barely made it through the front door when one of them actually yelled at me with a scowl on his face and in an aggressive tone "What do you need?" when I told him I was looking for a specific part he told me they didn't have it in such a way that he was trying to make me feel stupid that I didn't know they didn't have that particular part (like somehow I should have known already and I was an idiot because I didn't). Amazing to say the least.

On the same trip I heard him telling a guy that was purchasing a new bike that certain parts that came with the bike (and were on the floor model) were not on the bike when they wheeled his out from storage because those parts were "garbage" and he should spend more money to buy better parts (which I am guessing they would have subsequently charged him to put on). If that's not an underhanded sales maneuver I don't know what is.

By the way don't bother contacting them via email or through their website as they do not respond, although I can't imagine calling them would be a pleasant experience either.

.

They had me at "please don't touch that bike". I have been involved in the ski and bike industries for much of my adult life and I have NEVER experienced such poor service as I did at Turin. I felt like I was sized up the minute that I walked in and deemed to be not worthy or their time or energy. My best advice is to stay far away from this pretentious shop.

0
★☆☆☆☆

They had me at "please don't touch that bike". I have been involved in the ski and bike industries for much of my adult life and I have NEVER experienced such poor service as I did at Turin. I felt like I was sized up the minute that I walked in and deemed to be not worthy or their time or energy. My best advice is to stay far away from this pretentious shop.

Cons: SERVICE

.

You would have to fly to Russia to get this bad of service. The sales staff manage to appear arrogant and half asleep simultaneously. Also the most over-priced shop in central Denver, bar none. Don't bother.

0
★☆☆☆☆

You would have to fly to Russia to get this bad of service. The sales staff manage to appear arrogant and half asleep simultaneously. Also the most over-priced shop in central Denver, bar none. Don't bother.

Pros: None

Cons: Slothlike, arrogant staff, insanely over-priced

.

I was really disappointed by Turin's high prices and snobby attitude in mid-2006. I've dropped in several times in 2007, though, and think they've come a long way. Prices are still high, but the staff is much more attentive and willing to talk to you even if you're not member of the pro set.

2
★★★★☆

I was really disappointed by Turin's high prices and snobby attitude in mid-2006. I've dropped in several times in 2007, though, and think they've come a long way. Prices are still high, but the staff is much more attentive and willing to talk to you even if you're not member of the pro set.

Pros: location. Service improved a lot between 2006 and 2007

Cons: parking, prices . . .

.

I was extremely displeased with the customer service that I recently received. I will definitely not be returning.

0
★☆☆☆☆

I was extremely displeased with the customer service that I recently received. I will definitely not be returning.

.

I found quite of few of their sales associates to be snobbish and cold. Often, they seem to be sleep walking through their jobs and don't actively assist customers. When I wanted assistance, I had to practically beg for it.

The mechanics, on the other hand, seem much more customer oriented and friendly. If the sales associates took a clue from them, then this shop might be better all around. It would also be nice to find a bike shop in town that gets to know their regular customers by name (at least by first name!).

1
★★☆☆☆

I found quite of few of their sales associates to be snobbish and cold. Often, they seem to be sleep walking through their jobs and don't actively assist customers. When I wanted assistance, I had to practically beg for it.

The mechanics, on the other hand, seem much more customer oriented and friendly. If the sales associates took a clue from them, then this shop might be better all around. It would also be nice to find a bike shop in town that gets to know their regular customers by name (at least by first name!).

Pros: product selection

Cons: impersonal , inconsistent service

.

If you are a Denver bicycle commuter, make sure Turin is on your route. They don't have as large of a selection as some of the other bigger chain stores, but the selection is quality. There is something for everyone. Very quick turn around on bike service, and a nice selection of gear. HIGHLY RECOMMEDED.

PROS: Very knowledgeable staff
CONS:

5
★★★★★

If you are a Denver bicycle commuter, make sure Turin is on your route. They don't have as large of a selection as some of the other bigger chain stores, but the selection is quality. There is something for everyone. Very quick turn around on bike service, and a nice selection of gear. HIGHLY RECOMMEDED.

PROS: Very knowledgeable staff
CONS:

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Message from Turin Bicycles Ltd

Turin Bicycles, Ltd. opened for business in Denver, Colorado, in 1971. As a member of the Turin group, a national buying cooperative, the store was well positioned to compete in the fast growing U.S. adult cycling market. A broad selection of hard-to-get European and Asian cycling products imported by the Turin group afforded the store a competitive marketing edge that allowed for significant early market penetration and consumer recognition. The store's product mix included a wide range of bikes, from the recreational to the competition level, including Turin brand bikes, which helped establish the store's identity. Parts and aftermarket accessories, cycle clothing, shoes, and helmets rounded out the product offerings.

Yext PowerListings

 

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