College Pharmacy

★★★☆☆
  • 3505 Austin Bluffs Pkwy Ste 201

    Colorado Springs, CO 80918

    Map & Directions
  • 719-262-0022

Health & Medical

Health & Medical
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3.0 2
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If you are paying cash they are great, but as with all pharmacies they do not like dealing with insurance. If your prescription requires a prior authorization, they don't bother to call you and tell you, instead they run it as cash and sit on it. Then they proceeded to tell me that it would take about 2 weeks to get the prior authorization even though they aren't even part of that process. I assume this is because of their negotiated rates with the insurance carriers they will get less money for the drugs. Their turnaround time is really slow, I can only assume they are grossly understaffed There is no customer first mentality as their recording talks about. Most the people I have spoken with there are curt and you can tell they certainly don't have a smile on their faces. . Too bad there really aren't other options in the Springs!

Update, although they accept my insurance, and they had already filled our order, they refused to process it through the insurance because their profit margin is too small with the insurance. They said we could only pick it up for cash and when I said that I was going to file a complaint with the insurance, they said that they had decided they were not going to release the prescription to us and were going to cancel the order. Said they can choose who to fill prescriptions for, funny though, they didn't have an issue filling it the month before for cash.

Must be nice to pick and choose which drugs you submit through insurance, but when you are an authorized provider through an insurance company, I don't think you have that luxury.

BTW they have a D rating on the BBB because of State Board actions even though they aren't even an accredited business. Seems they like to bend the rules.

Oh and check out this link! I wonder what corners they cut to keep their profit margins up, seems like a shady place when the owner is convicted on 31 counts of drug trafficing.
http://www.fda.gov/ICECI/CriminalInvestigations/ucm200282.htm

1
★☆☆☆☆

If you are paying cash they are great, but as with all pharmacies they do not like dealing with insurance. If your prescription requires a prior authorization, they don't bother to call you and tell you, instead they run it as cash and sit on it. Then they proceeded to tell me that it would take about 2 weeks to get the prior authorization even though they aren't even part of that process. I assume this is because of their negotiated rates with the insurance carriers they will get less money for the drugs. Their turnaround time is really slow, I can only assume they are grossly understaffed There is no customer first mentality as their recording talks about. Most the people I have spoken with there are curt and you can tell they certainly don't have a smile on their faces. . Too bad there really aren't other options in the Springs!

Update, although they accept my insurance, and they had already filled our order, they refused to process it through the insurance because their profit margin is too small with the insurance. They said we could only pick it up for cash and when I said that I was going to file a complaint with the insurance, they said that they had decided they were not going to release the prescription to us and were going to cancel the order. Said they can choose who to fill prescriptions for, funny though, they didn't have an issue filling it the month before for cash.

Must be nice to pick and choose which drugs you submit through insurance, but when you are an authorized provider through an insurance company, I don't think you have that luxury.

BTW they have a D rating on the BBB because of State Board actions even though they aren't even an accredited business. Seems they like to bend the rules.

Oh and check out this link! I wonder what corners they cut to keep their profit margins up, seems like a shady place when the owner is convicted on 31 counts of drug trafficing.
http://www.fda.gov/ICECI/CriminalInvestigations/ucm200282.htm

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specializing in menopause and acting as an apothecary of sorts this is an amazing pharmacy The staff is helpful and knowledgeable in this area of expertise.

5
★★★★★

specializing in menopause and acting as an apothecary of sorts this is an amazing pharmacy The staff is helpful and knowledgeable in this area of expertise.

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