Grumpy Gringo

★★★★★
  • 1560 Big Thompson Ave

    Estes Park, CO 80517

    Map & Directions
  • 970-586-7705

About Grumpy Gringo

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Food

Food
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Amazing food!

3
★★★★★

Amazing food!

.

5 star - excellent food & great service

3
★★★★★

5 star - excellent food & great service

.

Great, fast service! Excellent food! Clean restrooms!

3
★★★★★

Great, fast service! Excellent food! Clean restrooms!

.

5 stars! Great margaritas and he made my "Bowl of Garbage"!\r
\r
Bowl of Garbage: Bowl of Chili sauce, Lettuce, Tomato, Cheese, Rice & Beans

3
★★★★★

5 stars! Great margaritas and he made my "Bowl of Garbage"!\r
\r
Bowl of Garbage: Bowl of Chili sauce, Lettuce, Tomato, Cheese, Rice & Beans

.

Clean. Great food. Outstanding service. Luis was excellent.

3
★★★★★

Clean. Great food. Outstanding service. Luis was excellent.

.

Nice people, delicious beer + wonderful food, I'll return. =)

3
★★★★★

Nice people, delicious beer + wonderful food, I'll return. =)

.

We went to the Grumpy Gringo on 10/1 when we came up to attend the Estes Park Elk Fest. The place was moderately busy, but not slammed like one would expect of a restaurant at on a regular Saturday night, much less during a festival weekend.

The service was horrible! After we were seated, it took at least 15 mins. before our server, Antonio, acknowledged we were there. He left to get our chips & salsa, but didn??t bother taking our drink orders. By the time he finally came back to take our drink orders, we had already looked over our menus & asked if we could go ahead & order. He seemed flustered & unable to keep our orders straight. He also didn??t know the menu very well, because he couldn't answer simple questions like, ??Is there cilantro in this dish?? without checking with the kitchen first.

About 10 mins. after we ordered, another party of 10 was seated at the table next to us. Antonio was their server too. About 20 mins. after the other party arrived, Antonio served meals to our table. Unfortunately, all but 2 of the meals were for the other table. He apologized for the confusion, delivered the food to the other party, & went to check on our orders. The other table joked that we should??ve just eaten their meals.

Another 30 mins. passed & Antonio didn??t even come by to see if we needed more chips or drinks while we waited for our meals. Carole, the owner/hostess, came back & noticed that we still hadn??t been served & apologized. She took our drink orders & went into the kitchen to find our meals. Shortly afterwards, Antonio delivered another round of meals to our table. This time they were actually ours, although he still had difficulty figuring out who had which meal. He also forgot 2 of our meals & it took another 10 mins. before those meals came out.

The food was fair, but not fantastic. Some of the dinners were already cold by the time they reached our table. I presume they??d been sitting in the kitchen waiting for our server to deliver. By that time, we just wanted to get on with our night so no one bothered sending their meals back. Carole came by apologized again & offered to comp our table some sopapillas for our inconvenience. We thanked her & asked her to have Antonio go ahead & get them going because we were about halfway through our meals & were anxious to get going after our dinner.

After we finished our meals, we told Antonio that it was getting late & asked if we could just get the sopapillas to go. To our dismay, he hadn??t even placed the dessert order with the kitchen yet. We were ready to leave without them, but he insisted it wouldn??t take long.

When we finally got our bill, we noticed that there was an 18% gratuity already added to our bill because of the size of our party. A member of our party complained to Carole about this, Carole??s demeanor went from the kind, polite hostess we met earlier to a rude, belittling, raving lunatic in seconds flat. Not since watching Dr. Jekyll & Mr. Hyde have I seen anyone change so quickly! She should really be on medication. She accused us of wanting to ??stiff? the waiter. STIFF?!! What happened to tips being earned for good service? For me, 20% gratuity is standard & customary for average service & it??s not unusual for me to pay 25-30% or more for great service. It wasn??t until our friend said he would pay the bill in its entirety & dispute the gratuity charge with his credit card company did she finally agreed to remove the gratuity from our bill.

As we filled out the corrected credit card slips in the main lobby, Carole proceeded to tell us, ??Don??t come back!? Although I tried to diffuse the situation by telling Carole that I was raised in a restaurant (My father was a restaurateur) & that we weren??t necessarily unhappy with her or her restaurant, just this particular server, I never got the chance. As soon as I said, ??I was raised in a restaurant?,? Carole quickly interrupted me by saying, ??I don??t care if you were raised in H*LL!? Pardon me?! She then verbally attacked my friend & me by calling us, ??A**HOLES? multiple times as we were leaving. Fortunately, our wives & children had already gone out to the cars & were spared from this verbal assault.

I am still stunned that THE OWNER defended her server so vehemently when his service was so obviously subpar & even more aghast that she chose to go on her tirade right in the middle of the lobby, right next to the dining room & bar where other patrons were still seated. It??s apparent that the old adage, ??The customer is always right,? doesn??t exist in her world. Business must be so good that she doesn??t need any more customers. Our experience at the Grumpy Gringo completely ruined what was otherwise a great day in Estes Park!

So, if you like slow service, fair food, & verbal abuse, please dine at the Grumpy Gringo; however, if you are looking for a relaxing, enjoyable dining experience after a great day in Estes Park, I HIGHLY recommend you go elsewhere!!!

1
★☆☆☆☆

We went to the Grumpy Gringo on 10/1 when we came up to attend the Estes Park Elk Fest. The place was moderately busy, but not slammed like one would expect of a restaurant at on a regular Saturday night, much less during a festival weekend.

The service was horrible! After we were seated, it took at least 15 mins. before our server, Antonio, acknowledged we were there. He left to get our chips & salsa, but didn??t bother taking our drink orders. By the time he finally came back to take our drink orders, we had already looked over our menus & asked if we could go ahead & order. He seemed flustered & unable to keep our orders straight. He also didn??t know the menu very well, because he couldn't answer simple questions like, ??Is there cilantro in this dish?? without checking with the kitchen first.

About 10 mins. after we ordered, another party of 10 was seated at the table next to us. Antonio was their server too. About 20 mins. after the other party arrived, Antonio served meals to our table. Unfortunately, all but 2 of the meals were for the other table. He apologized for the confusion, delivered the food to the other party, & went to check on our orders. The other table joked that we should??ve just eaten their meals.

Another 30 mins. passed & Antonio didn??t even come by to see if we needed more chips or drinks while we waited for our meals. Carole, the owner/hostess, came back & noticed that we still hadn??t been served & apologized. She took our drink orders & went into the kitchen to find our meals. Shortly afterwards, Antonio delivered another round of meals to our table. This time they were actually ours, although he still had difficulty figuring out who had which meal. He also forgot 2 of our meals & it took another 10 mins. before those meals came out.

The food was fair, but not fantastic. Some of the dinners were already cold by the time they reached our table. I presume they??d been sitting in the kitchen waiting for our server to deliver. By that time, we just wanted to get on with our night so no one bothered sending their meals back. Carole came by apologized again & offered to comp our table some sopapillas for our inconvenience. We thanked her & asked her to have Antonio go ahead & get them going because we were about halfway through our meals & were anxious to get going after our dinner.

After we finished our meals, we told Antonio that it was getting late & asked if we could just get the sopapillas to go. To our dismay, he hadn??t even placed the dessert order with the kitchen yet. We were ready to leave without them, but he insisted it wouldn??t take long.

When we finally got our bill, we noticed that there was an 18% gratuity already added to our bill because of the size of our party. A member of our party complained to Carole about this, Carole??s demeanor went from the kind, polite hostess we met earlier to a rude, belittling, raving lunatic in seconds flat. Not since watching Dr. Jekyll & Mr. Hyde have I seen anyone change so quickly! She should really be on medication. She accused us of wanting to ??stiff? the waiter. STIFF?!! What happened to tips being earned for good service? For me, 20% gratuity is standard & customary for average service & it??s not unusual for me to pay 25-30% or more for great service. It wasn??t until our friend said he would pay the bill in its entirety & dispute the gratuity charge with his credit card company did she finally agreed to remove the gratuity from our bill.

As we filled out the corrected credit card slips in the main lobby, Carole proceeded to tell us, ??Don??t come back!? Although I tried to diffuse the situation by telling Carole that I was raised in a restaurant (My father was a restaurateur) & that we weren??t necessarily unhappy with her or her restaurant, just this particular server, I never got the chance. As soon as I said, ??I was raised in a restaurant?,? Carole quickly interrupted me by saying, ??I don??t care if you were raised in H*LL!? Pardon me?! She then verbally attacked my friend & me by calling us, ??A**HOLES? multiple times as we were leaving. Fortunately, our wives & children had already gone out to the cars & were spared from this verbal assault.

I am still stunned that THE OWNER defended her server so vehemently when his service was so obviously subpar & even more aghast that she chose to go on her tirade right in the middle of the lobby, right next to the dining room & bar where other patrons were still seated. It??s apparent that the old adage, ??The customer is always right,? doesn??t exist in her world. Business must be so good that she doesn??t need any more customers. Our experience at the Grumpy Gringo completely ruined what was otherwise a great day in Estes Park!

So, if you like slow service, fair food, & verbal abuse, please dine at the Grumpy Gringo; however, if you are looking for a relaxing, enjoyable dining experience after a great day in Estes Park, I HIGHLY recommend you go elsewhere!!!

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I was excited to see a Mexican Restaurant by our hotel, so I decided to give it a try. We got seated right away, took awhile to get greeted by our server, took even longer to get our drinks. When our food order was finally taken it took at least 40 minutes to get it to our table (which most was luke warm). When we brought this up with the manager, he made it seem like it was our fault and did not apologize, and made us feel more uncomfortable. The only meals that were eaten were by the children and that was only because they were so hungry from the long wait. The kids meals were over priced at a whopping $7+.

Don't waste your time at this overpriced "Mexican" style tv dinner joint. You will get better service, food and atmosphere down the street at the local McDonald's!

2
★★☆☆☆

I was excited to see a Mexican Restaurant by our hotel, so I decided to give it a try. We got seated right away, took awhile to get greeted by our server, took even longer to get our drinks. When our food order was finally taken it took at least 40 minutes to get it to our table (which most was luke warm). When we brought this up with the manager, he made it seem like it was our fault and did not apologize, and made us feel more uncomfortable. The only meals that were eaten were by the children and that was only because they were so hungry from the long wait. The kids meals were over priced at a whopping $7+.

Don't waste your time at this overpriced "Mexican" style tv dinner joint. You will get better service, food and atmosphere down the street at the local McDonald's!

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.

My party of 9 went to this far from authentic mexican eatery on Saturday. Food took over 45 minutes, poor sanitation and poor food! Worst manager ever!

2
★★☆☆☆

My party of 9 went to this far from authentic mexican eatery on Saturday. Food took over 45 minutes, poor sanitation and poor food! Worst manager ever!

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