Spirit Relocation

I could not give this company a rating low enough. I had my things stored in their warehouse for 8 months - 4 times I had to call to have them bill me. I scheduled to move my belongs out, which I did 3 weeks in advance. I called 48 hour prior to the move to confirm and it was confirmed: a Sunday morning move, they would deliver my things between 9-10am. I received my things Thursday. 4 days after it was scheduled. I was called Saturday afternoon to say their forklift driver was out and they had no one else to drive it. Are you kidding me? it's a warehouse and you have 1 employee who can drive a forklift? it's not the space shuttle. I was told it could be done Monday, Tues or Wed. I selected Monday afternoon and they would call with a time Monday morning. That never happened so I called them. I was then told by a receptionist that they are behind because they moved warehouses and inventory was mixed up. Excuse me? you moved my things without telling me? and now you don't know where it is? Finally, Ron, the 'manager' calls me and says their forklift is broken. Huh? seriously? and it had been broken for several days. I tell him I was told the driver was out for surgery. he admitted to me that was a lie and he didn't know why I was told that. now the forklift is supposed to be fixed on Tuesday and my things will be delivered Wednesday afternoon. Tuesday he calls to tell me they are on track for a Wed delivery. Guess what? Wed comes around and they don't show up, I call and call and call and am given this guy's word that it will be delivered Wed. Nope. 4:30 rolls around and he says he has no crew to do it. he only tells me this after I call him several times. At this point I really lose it with him and he has the audacity to blame me for scheduling a move during their busy time. I ask for a discount to which he says it is late for mechanical failure and that is excluded in my contract. Well, that may be, but lying and scheduling incompetence is not in the contract. He doesn't care. Now Thursday is the day. They do actually show up on Thursday and my things are finally delivered. They then charge me $700 and tell me to have a nice day. In fairness, the guys doing the moving, were polite, and did a fine job moving my things, including a baby grand piano. That does not make up for the stress, lies and poor poor poor service I received. I can only hope this review will save someone else from the horrible experience I had and cost them business.