Alpine CARSTAR Auto Body

★★★☆☆
Mon-Fri 8-5 Sat 8-12
  • 16255 E 4th Ave

    Aurora, CO 80011

    Map & Directions
  • 303-366-0714

About Alpine CARSTAR Auto Body

Categories
  • Auto Body Paint & Repair
  • Paintless Dent Removal
Details
  • Auto Detailing
Hours
M-F 8am-5pm, Sa 8am-12pm, Su Closed
Special Offer
Call Today!

Automotive

Automotive
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Alpine Carstar did a great job on my car. If you need a body shop that does what they say they will do, I highly recommend them. They helped me with my insurance claim and got my car done quickly. The people there are friendly and helpful, and the office is very nice. My paint matched perfect, and they even cleaned my car for me! I will recommend all my friends & family to go there because they treat you like family.

5
★★★★★

Alpine Carstar did a great job on my car. If you need a body shop that does what they say they will do, I highly recommend them. They helped me with my insurance claim and got my car done quickly. The people there are friendly and helpful, and the office is very nice. My paint matched perfect, and they even cleaned my car for me! I will recommend all my friends & family to go there because they treat you like family.

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I recently had my 2010 Subaru Forester repaired at Alpine Carstar Auto Body. The owner, Gary, is quite amiable and even gave me a ride home after my automobile accident- but that's where the quality service ended. My automobile was in his shop for over a month and mostly because of the incompetence of Alpine's employee, Mr. Mike Arrelano. This fellow was obviously recruited from french fry making at Mickey Dees and so doesn'teven begin to know the meaning of customer care. I had to call him at least ten timesover the past month and if he wasn't "on another line" he was full of lame excuses. My actual repair was paid for by Liberty Mutual, instead of my carrier Geico and Liberty and Geico both told me the delay was due to Arrelano's inability to return phone calls.

Having said the aforementioned, Arrelano is also totally incapable of fighting for the customer and with insurance companies who are always trying to mitigate what they pay on a claim.

So with all the aforementioned, would you think there would be more reasons to NEVER TAKE YOUR AUTOMOBILE TO ALPINE CARSTAR AUTO BODY? You betcha!

When I finally received the car it was dirty, inside and out and the rear tool carrier was disassembled in the back of my automobile. Arrelano, who also lies, told me that how that was how they received the car and they have a policy of not touching the car's interior. Yeah, right! They just tear it up and expect you to buy their story.

The final straw though came when I left for a trip to Rocky Mountain National Park the next day and kept hearing all these noises and squeals from the front end of the car. I looked at the wheels and then noticed that they had only replaced one of my tires- in spite of the fact that my Subaru is an all wheel drive vehicle and I had almost 13k miles on the tires. So all four should have been replaced and this was verified by the Go Subaru Service Dept.

I called Alpine Carstar Auto Body and Arrelano said the insurance company would only pay for one tire and while he acknowledged there might be a problem that could ruin my all wheel drive, he told me there was nothing Alpine Carstar would do to help me.

In a nutshell, don't even think about using Alpine Carstar Auto Body!! They are guilty of the worst sort of business practices I've ever encountered in all my years in Denver.

1
★☆☆☆☆

I recently had my 2010 Subaru Forester repaired at Alpine Carstar Auto Body. The owner, Gary, is quite amiable and even gave me a ride home after my automobile accident- but that's where the quality service ended. My automobile was in his shop for over a month and mostly because of the incompetence of Alpine's employee, Mr. Mike Arrelano. This fellow was obviously recruited from french fry making at Mickey Dees and so doesn'teven begin to know the meaning of customer care. I had to call him at least ten timesover the past month and if he wasn't "on another line" he was full of lame excuses. My actual repair was paid for by Liberty Mutual, instead of my carrier Geico and Liberty and Geico both told me the delay was due to Arrelano's inability to return phone calls.

Having said the aforementioned, Arrelano is also totally incapable of fighting for the customer and with insurance companies who are always trying to mitigate what they pay on a claim.

So with all the aforementioned, would you think there would be more reasons to NEVER TAKE YOUR AUTOMOBILE TO ALPINE CARSTAR AUTO BODY? You betcha!

When I finally received the car it was dirty, inside and out and the rear tool carrier was disassembled in the back of my automobile. Arrelano, who also lies, told me that how that was how they received the car and they have a policy of not touching the car's interior. Yeah, right! They just tear it up and expect you to buy their story.

The final straw though came when I left for a trip to Rocky Mountain National Park the next day and kept hearing all these noises and squeals from the front end of the car. I looked at the wheels and then noticed that they had only replaced one of my tires- in spite of the fact that my Subaru is an all wheel drive vehicle and I had almost 13k miles on the tires. So all four should have been replaced and this was verified by the Go Subaru Service Dept.

I called Alpine Carstar Auto Body and Arrelano said the insurance company would only pay for one tire and while he acknowledged there might be a problem that could ruin my all wheel drive, he told me there was nothing Alpine Carstar would do to help me.

In a nutshell, don't even think about using Alpine Carstar Auto Body!! They are guilty of the worst sort of business practices I've ever encountered in all my years in Denver.

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More about Alpine CARSTAR Auto Body

Auto Body Aurora, Car Paint Repair, Collision Repair, Mobile Estimating, Paintless Dent Repair, Suspension and Alignment, Bedliners, Window Tinting, Detailing, Hail Damage Repair, Rental Cars

 

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