At&T Store

★★☆☆☆
AT&T, serving over 81 million wireless customers

Computer & Internet Services

Computer & Internet Services
More choices in Fort Collins:
Resultset_next

Allstream Inc

3665 John F Kennedy Pkwy 310 Fort Collins, CO

Resultset_next

Advanced Digital Consulting

1113 Clark St Fort Collins, CO

1.5 2
Hi! Sign in to let us know how At&T Store was?
Write a Review
.

Recently I went with a friend to this particular business. She was having problems with her cingular phone (actually she is still ATT Wireless, she refused to accept cingulars plan because well it stunk compared to the one she has through ATT). We walked in and the gentelmen was rude right off the get go. He sat in his chair and asked if we needed anything, while playing a game on his phone.

My friend asked if he could help her with a feature on her phone (she wanted to know if she could reprogram one of the keys). He took the phone from her and started to mess with it. Needless to say he couldn't get the change done and ended up making a disaster out of her phone.

While he was messing around he apparently noticed that she was still an ATT wireless "person". He promptly attacked her with the "you have to switch over now because you wont have service in a while". Of course she explained to this man (something she has discussed with the phone reps over and over again) that she did not HAVE to switch and that she would only switch if cingular gave her the same deal and did not extend her contract past 1 year (she was on a 2 year contract with a 1 yr 6 mos. to go).

He just started to argue with her stating that she would lose her signal and wouldn't be allowed to use the cingular network soon. She laughed and said, "im using it right now and have a cingular card in my phone so how exactly am i going to lose a signal". He got pissed at her and told her to just leave the store.

Nice customer service. It was rather funny because the store had other customers in it. On her way out, she told two of them if they wanted to get the worst customer service to stick with cingular. If they wanted to at least be treated with some respect, they should go anywhere else.

The customers left right in the middle of signing new contracts.

PROS: NONE
CONS: Horrible Customer Service

1
★☆☆☆☆

Recently I went with a friend to this particular business. She was having problems with her cingular phone (actually she is still ATT Wireless, she refused to accept cingulars plan because well it stunk compared to the one she has through ATT). We walked in and the gentelmen was rude right off the get go. He sat in his chair and asked if we needed anything, while playing a game on his phone.

My friend asked if he could help her with a feature on her phone (she wanted to know if she could reprogram one of the keys). He took the phone from her and started to mess with it. Needless to say he couldn't get the change done and ended up making a disaster out of her phone.

While he was messing around he apparently noticed that she was still an ATT wireless "person". He promptly attacked her with the "you have to switch over now because you wont have service in a while". Of course she explained to this man (something she has discussed with the phone reps over and over again) that she did not HAVE to switch and that she would only switch if cingular gave her the same deal and did not extend her contract past 1 year (she was on a 2 year contract with a 1 yr 6 mos. to go).

He just started to argue with her stating that she would lose her signal and wouldn't be allowed to use the cingular network soon. She laughed and said, "im using it right now and have a cingular card in my phone so how exactly am i going to lose a signal". He got pissed at her and told her to just leave the store.

Nice customer service. It was rather funny because the store had other customers in it. On her way out, she told two of them if they wanted to get the worst customer service to stick with cingular. If they wanted to at least be treated with some respect, they should go anywhere else.

The customers left right in the middle of signing new contracts.

PROS: NONE
CONS: Horrible Customer Service

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I will never go back to this store. First, it took us over 15 minutes to get anybody to help us, and the lady that assisted us was extremely rude. We had my 2 year old with us and she was getting fussy because she had to stand and wait for so long. The salesperson gave us a glare when she started to cry because she wanted to go, so we just left and went to a different store. I wouldn't recommend visiting this particular location unless they take some measures to improve their customer service staff.

2
★★☆☆☆

I will never go back to this store. First, it took us over 15 minutes to get anybody to help us, and the lady that assisted us was extremely rude. We had my 2 year old with us and she was getting fussy because she had to stand and wait for so long. The salesperson gave us a glare when she started to cry because she wanted to go, so we just left and went to a different store. I wouldn't recommend visiting this particular location unless they take some measures to improve their customer service staff.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used At&T Store, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review