Firestone Complete Auto Care

★★☆☆☆
Whatever you drive, drive a Firestone
  • 10380 W Colfax Ave

    Lakewood, CO 80215

    Map & Directions
  • 855-402-1058

About Firestone Complete Auto Care

Hours
Sunday 8:00 AM-5:00 PM, Monday 7:00 AM-7:00 PM, Tuesday 7:00 AM-7:00 PM, Wednesday 7:00 AM-7:00 PM, Thursday 7:00 AM-7:00 PM, Friday 7:00 AM-7:00 PM, Saturday 7:00 AM-6:00 PM

Automotive

Automotive
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I had a flat tire before work tis morning and found these guys on Google Maps. They were the only shop open @ 7:30 AM & close to my house so I went. After it taking over an hour to patch my tire when I was first in line they the proceeded to inform me the cost was almost $20! When I questioned the tech (Bruce) assisting me he was very rude and said it costs that much because they do it right. I have never paid more than $6 for a tire patch, which most places do for free...anyone can get a great used tire for $25 so why the hell are they charging $20 for a patch??? Needless to say based on my experience & the other reviews I have read, I will not be taking my vehicle there again & I don't reccomend anyone else does either!

1
★☆☆☆☆

I had a flat tire before work tis morning and found these guys on Google Maps. They were the only shop open @ 7:30 AM & close to my house so I went. After it taking over an hour to patch my tire when I was first in line they the proceeded to inform me the cost was almost $20! When I questioned the tech (Bruce) assisting me he was very rude and said it costs that much because they do it right. I have never paid more than $6 for a tire patch, which most places do for free...anyone can get a great used tire for $25 so why the hell are they charging $20 for a patch??? Needless to say based on my experience & the other reviews I have read, I will not be taking my vehicle there again & I don't reccomend anyone else does either!

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I've had a few alignments done at this Firestone location over the last few years with middling to poor results. The first couple of times I took my cars there, it took multiple visits before they got it right. For example, "Oh, they must have forgotten to tighten the bolts on . . ." said the manager after the second visit.

In addition, twice now they've tried to scam me into buying parts (and the associated labor) that I already have. Specifically, they've tried twice to charge me to install camber bolts, claiming that they have never been installed on my vehicle. However, it's plain as day that I already have them installed.

They have also tried to sell me many hundreds of dollars' worth of steering linkage parts that I don't need, claiming my old ones are worn out. They are not.

This last visit was the last straw. The first couple of times I wrote off to an incompetent tech here and there. But continual scamming and incompetence by the same manager (Geo) have put me over the edge. I'll be finding another place to get my alignments done in future.

1
★☆☆☆☆

I've had a few alignments done at this Firestone location over the last few years with middling to poor results. The first couple of times I took my cars there, it took multiple visits before they got it right. For example, "Oh, they must have forgotten to tighten the bolts on . . ." said the manager after the second visit.

In addition, twice now they've tried to scam me into buying parts (and the associated labor) that I already have. Specifically, they've tried twice to charge me to install camber bolts, claiming that they have never been installed on my vehicle. However, it's plain as day that I already have them installed.

They have also tried to sell me many hundreds of dollars' worth of steering linkage parts that I don't need, claiming my old ones are worn out. They are not.

This last visit was the last straw. The first couple of times I wrote off to an incompetent tech here and there. But continual scamming and incompetence by the same manager (Geo) have put me over the edge. I'll be finding another place to get my alignments done in future.

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I had a coupon for a free oil and filter change. I made an appointment for the oil change, and when I dropped off my car, I was informed that it would be ready in an hour and fifteen minutes. When I returned, they hurriedly pulled my car into the garage and began the oil change. I was surprised that they were just *now* beginning, and none of the employees seemed to think there was anything wrong with this. Everyone treated me disrespectfully, and it's good that I did not have to pay for the service. An hour and fifteen minutes is a long time to wait for simply an oil change; I ended up waiting an hour and forty-five minutes and was late to work. Offering a complimentary oil change is not a good way to attract customers if they are going to be treated second-rate.

1
★☆☆☆☆

I had a coupon for a free oil and filter change. I made an appointment for the oil change, and when I dropped off my car, I was informed that it would be ready in an hour and fifteen minutes. When I returned, they hurriedly pulled my car into the garage and began the oil change. I was surprised that they were just *now* beginning, and none of the employees seemed to think there was anything wrong with this. Everyone treated me disrespectfully, and it's good that I did not have to pay for the service. An hour and fifteen minutes is a long time to wait for simply an oil change; I ended up waiting an hour and forty-five minutes and was late to work. Offering a complimentary oil change is not a good way to attract customers if they are going to be treated second-rate.

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I love the service that they have here! They know what you are tlaking about right on the spot! I want to see it to be crowded when I come back... so I know that what I say is true!

5
★★★★★

I love the service that they have here! They know what you are tlaking about right on the spot! I want to see it to be crowded when I come back... so I know that what I say is true!

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Firestone has always been my favorite place to get tires. The management is very friendly. Please consider this fine store when thinking about getting your vacation tires

4
★★★★☆

Firestone has always been my favorite place to get tires. The management is very friendly. Please consider this fine store when thinking about getting your vacation tires

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Message from Firestone Complete Auto Care

Our skilled technicians at your Lakewood, CO Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

 

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