Scales N-Tails

★★★★☆

About Scales N-Tails

Categories
  • Pet Stores
Hours
M-Su 10am-8pm
Emails
  • scalesenglewood@gmail.com
Year Established
  • 2008
Keywords
  • Nail Trimming
  • Gender Of A Reptile
  • Live Rodents
  • Feeders
  • Roaches
Payment Options
  • American Express
  • Cash
  • Discover
  • MasterCard
  • Visa
Brands
  • Zoo Med
  • Tetar Funa
  • Exo Terra
Services
  • Nail Trimming
  • Gender Of A Reptile
  • Live Rodents
  • Frozen Rodents
  • Feeders
  • Roaches
  • Horn Worms
Languages
  • English

Pets & Animals

Pets & Animals
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I just added two of the 4 bearded dragons I have gotten from here . Adrian and his staff are always here to help and teach how to help these family members . I love this store they know me by name and always make me feel welcome . I have

3
★★★★★

I just added two of the 4 bearded dragons I have gotten from here . Adrian and his staff are always here to help and teach how to help these family members . I love this store they know me by name and always make me feel welcome . I have

.

The store in Englewood lied to me repeatedly to get me to buy my first beardie from them so I did when we got home the next day I knew she was sick so I took her to the good people at Jurassic pets an found out she was in bad shape an she

3
★★★★★

The store in Englewood lied to me repeatedly to get me to buy my first beardie from them so I did when we got home the next day I knew she was sick so I took her to the good people at Jurassic pets an found out she was in bad shape an she

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I recently purchased a black-throated monitor lizard and I cannot tell you how wonderful these guys were!! They helped me understand how to care for him and took the time out to go to my house to help me carry in the tank & my new "baby".

3
★★★★★

I recently purchased a black-throated monitor lizard and I cannot tell you how wonderful these guys were!! They helped me understand how to care for him and took the time out to go to my house to help me carry in the tank & my new "baby".

.

My mother bought a new cage for her turtle which was good. They gave her a free turtle to keep her first turtle company which you would think was a nice thing. Except the turtle was almost blind due to vitamin deficiency. Which as the

3
★★★★★

My mother bought a new cage for her turtle which was good. They gave her a free turtle to keep her first turtle company which you would think was a nice thing. Except the turtle was almost blind due to vitamin deficiency. Which as the

.

The store is under new management!!!! No need to worry about horrible service anymore. Rustin the old manager was an ignorant pompas jerk who could care less about the animals or his employes, I've never been treated so horribly or ripped off with useless equipment I didn't need. I even remember him ignoring me when I walked in and yelling over to Kyle who was helping another customer to help me. The new manager is great and the enviorment is even friendlier. If the past managers have let you down visit the Broadway store once more and you'll see. I've even noticed more sales and healthier animals. Props to the new Guy for turning the store around. Both Kyles have always given me wonderful service everytime. Everyone in there knows everything about every reptile, bug, or animal in there.
Please give them another chance, I used to dread going in there but now I see myself loosing the time when I'm in there. I believe they found their missing link.

5
★★★★★

The store is under new management!!!! No need to worry about horrible service anymore. Rustin the old manager was an ignorant pompas jerk who could care less about the animals or his employes, I've never been treated so horribly or ripped off with useless equipment I didn't need. I even remember him ignoring me when I walked in and yelling over to Kyle who was helping another customer to help me. The new manager is great and the enviorment is even friendlier. If the past managers have let you down visit the Broadway store once more and you'll see. I've even noticed more sales and healthier animals. Props to the new Guy for turning the store around. Both Kyles have always given me wonderful service everytime. Everyone in there knows everything about every reptile, bug, or animal in there.
Please give them another chance, I used to dread going in there but now I see myself loosing the time when I'm in there. I believe they found their missing link.

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.

Not all of our experiences have been awesome. However, once one or two see what is happening, they attempt to do something about it. That is precisely what these guys are doing this year, especially the past six months or so. They are

3
★★★★★

Not all of our experiences have been awesome. However, once one or two see what is happening, they attempt to do something about it. That is precisely what these guys are doing this year, especially the past six months or so. They are

.

This store has bent over backwards to help me and I am a regular coming in 3-4 times a week to get food for all of my animals. From carrying out tanks to my car to telling me everything I need to make my setups perfect. The manager and the two younger employees know exactly what they are talking about. Every question is answered correctly and I have actually checked up on the internet just be make sure, you can never be too safe. I believe the only thing that has died on me was a mature male Suntiger that I had for a good three months, compared to the other 46 animals/ arachnids I've purchased over the years.

I have been coming here for years and compared to the past employees these guys are great. I love what the manager has done to make the store more exotic and cleaner.

For the reviews below me, you must have just been at that store at the wrong time. Everyone has bad days.

2
★★★★★

This store has bent over backwards to help me and I am a regular coming in 3-4 times a week to get food for all of my animals. From carrying out tanks to my car to telling me everything I need to make my setups perfect. The manager and the two younger employees know exactly what they are talking about. Every question is answered correctly and I have actually checked up on the internet just be make sure, you can never be too safe. I believe the only thing that has died on me was a mature male Suntiger that I had for a good three months, compared to the other 46 animals/ arachnids I've purchased over the years.

I have been coming here for years and compared to the past employees these guys are great. I love what the manager has done to make the store more exotic and cleaner.

For the reviews below me, you must have just been at that store at the wrong time. Everyone has bad days.

Pros: Great service, great selection

Cons: bad reviews for such a great store

.

I had no idea what I was walking into going to this store. The animals seems to me to look alright and when I asked which one I should pick he said "oh they're all fine". Lie. I purchased a pet and not long after it passed. Like the person below me, the manager blamed me and got off of the phone in a hurry. I am wondering what kind of animal store they run when they don't care about the animals, I believe this store is committing animal abuse and when they have the opportunity to rise to the occasion and fix it, they don't. I would say this is one of the worst experiences I have had.. even dealing with people and I am in the customer service field. I don't understand how the MANAGER can't even care for the little ones which he is supposed to be providing for and keeping healthy. If you are going to run a pet/ reptile store... DO YOUR JOB and take care of the ANIMALS. Not only that, it took the MANAGER about 10 to 15 minutes to even help me when I tried to ask him a question. If you care about animals DO NOT buy pets from here.. do NOT support this business of cruelty and abuse.

0
★☆☆☆☆

I had no idea what I was walking into going to this store. The animals seems to me to look alright and when I asked which one I should pick he said "oh they're all fine". Lie. I purchased a pet and not long after it passed. Like the person below me, the manager blamed me and got off of the phone in a hurry. I am wondering what kind of animal store they run when they don't care about the animals, I believe this store is committing animal abuse and when they have the opportunity to rise to the occasion and fix it, they don't. I would say this is one of the worst experiences I have had.. even dealing with people and I am in the customer service field. I don't understand how the MANAGER can't even care for the little ones which he is supposed to be providing for and keeping healthy. If you are going to run a pet/ reptile store... DO YOUR JOB and take care of the ANIMALS. Not only that, it took the MANAGER about 10 to 15 minutes to even help me when I tried to ask him a question. If you care about animals DO NOT buy pets from here.. do NOT support this business of cruelty and abuse.

Pros: couldn't say

Cons: animals in poor condition, manager doesn't know anything

.

Ok so i agree with everyone on this place that talked trash. I am not a noob when it come to lizards i have owned many in my time of owning all kinds of pets. I decided to step it up and buy two chameleons specificaly flap necked. This was the only place in colorado i could find that had them, and knowing the risk of the reviews i had seen prior i took that risk.
Now not even a half week in to having these chams i have a very dead lizard. The store blamed me for its death due to dehydration which is not the issure they were perfectly hydrated on my behalf. the one chams eyes would not open and it had swollen joints when we got it. The other one is in perfect health and i love the lizard to death allready.
Oh and the fact that the person running the place when i was in there was on the phone didnt pay attention to the customers that were in there didnt help until i told him i wanted two chams and then didnt even bother to get off the phone while getting me the lizards.
Ohhh and by the way not to eves drop but the guy running the store when on the phone was talking about how his place earlier that day had be raided by dea and feds for a supposed meth lab at his place, so yeah you people decide who to trust. people who know what there talking about or people that just want money at the expense of defenseless animals

0
★☆☆☆☆

Ok so i agree with everyone on this place that talked trash. I am not a noob when it come to lizards i have owned many in my time of owning all kinds of pets. I decided to step it up and buy two chameleons specificaly flap necked. This was the only place in colorado i could find that had them, and knowing the risk of the reviews i had seen prior i took that risk.
Now not even a half week in to having these chams i have a very dead lizard. The store blamed me for its death due to dehydration which is not the issure they were perfectly hydrated on my behalf. the one chams eyes would not open and it had swollen joints when we got it. The other one is in perfect health and i love the lizard to death allready.
Oh and the fact that the person running the place when i was in there was on the phone didnt pay attention to the customers that were in there didnt help until i told him i wanted two chams and then didnt even bother to get off the phone while getting me the lizards.
Ohhh and by the way not to eves drop but the guy running the store when on the phone was talking about how his place earlier that day had be raided by dea and feds for a supposed meth lab at his place, so yeah you people decide who to trust. people who know what there talking about or people that just want money at the expense of defenseless animals

Pros: nothing about it, carry awesome pets if you want it to die

Cons: everything

.

On many occasions i have seen animals in very poor conditions at the store. not only that i have actualy seen the manager let someone poke a tarantula with a pen untill in jumped off the counter and died, the manager replied with a laugh and didnt even care for the animal. i recently purchased two tarantulas from them (stupid after seeing what i did) but they were the only place i could find them. one of the spiders was soo de-hydrated it died two days later, and they refused to give me even store credit for it. mind you i was a very regular customer as well. the second spider i purchased was sold to me as a female and recently molted out as a male...easy mistake to make but they should not have said it was a female if they didnt know for sure... I actualy asked them how they sex their spiders and there methed is completly bogus false BS. to top it all off the service is lousy and the manager is a pompus jerk that either hates his job or just the people that enter the store.

0
★☆☆☆☆

On many occasions i have seen animals in very poor conditions at the store. not only that i have actualy seen the manager let someone poke a tarantula with a pen untill in jumped off the counter and died, the manager replied with a laugh and didnt even care for the animal. i recently purchased two tarantulas from them (stupid after seeing what i did) but they were the only place i could find them. one of the spiders was soo de-hydrated it died two days later, and they refused to give me even store credit for it. mind you i was a very regular customer as well. the second spider i purchased was sold to me as a female and recently molted out as a male...easy mistake to make but they should not have said it was a female if they didnt know for sure... I actualy asked them how they sex their spiders and there methed is completly bogus false BS. to top it all off the service is lousy and the manager is a pompus jerk that either hates his job or just the people that enter the store.

Pros: One employee is a nice kid

Cons: Miserable store!

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I have been going to this store for years and only in the last year have I enjoyed it.
In the past the employees were rude, and not helpful in any way. The store used to be dirty and the animals looked sick. I would have never recomended anyone go there.
Now there is new management and I cant be more pleased every time I walk in the store. The manager Rustin knows his stuff. He is the man to see if you have a problem or question. Kyle is another employee who is also very nice.
In the last few months I watched that store transform. I feel like I'm walking into the jungle everytime I step foot in there. Its beautiful. Even my 4 year old son commented on how "COOL" the store looked!
I have and will continue to recommend this store to everyone!

2
★★★★★

I have been going to this store for years and only in the last year have I enjoyed it.
In the past the employees were rude, and not helpful in any way. The store used to be dirty and the animals looked sick. I would have never recomended anyone go there.
Now there is new management and I cant be more pleased every time I walk in the store. The manager Rustin knows his stuff. He is the man to see if you have a problem or question. Kyle is another employee who is also very nice.
In the last few months I watched that store transform. I feel like I'm walking into the jungle everytime I step foot in there. Its beautiful. Even my 4 year old son commented on how "COOL" the store looked!
I have and will continue to recommend this store to everyone!

Pros: Everything (NOW)

Cons: Previous employees

.

This store should not be selling Russian Tortoises to people. They have no idea what should be done to take care of these animals. All the information I was given was wrong and we have paid the price with a dead turtle. These stores think that animals are dispensable. It's just business to them. If they die, so what then you'll come in and buy another one. I spent a lot of money on items I did not need and did not get the items I actually needed. Buyer beware and do your homework before buying an exotic animal from any pet store. They are just out to make a buck and could care less about the customer or the animal.

0
★☆☆☆☆

This store should not be selling Russian Tortoises to people. They have no idea what should be done to take care of these animals. All the information I was given was wrong and we have paid the price with a dead turtle. These stores think that animals are dispensable. It's just business to them. If they die, so what then you'll come in and buy another one. I spent a lot of money on items I did not need and did not get the items I actually needed. Buyer beware and do your homework before buying an exotic animal from any pet store. They are just out to make a buck and could care less about the customer or the animal.

Pros: None

Cons: No knowledge of Russian Tortoises

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Worst Customer Service EVER. If you want to be discriminated and get ripped off then sure by all means this is the right place to go. Items found here are about 30% or more expensive then the PETCO or Petsmart. As for refunds they will only give you back what the item costs NOT for what you paid for and only for store credit. By the way the worst service came from the Manager himself. If you can't find what you need at PETCO or Petsmart then consider online if no luck, then go to the Ripoff store.

0
★☆☆☆☆

Worst Customer Service EVER. If you want to be discriminated and get ripped off then sure by all means this is the right place to go. Items found here are about 30% or more expensive then the PETCO or Petsmart. As for refunds they will only give you back what the item costs NOT for what you paid for and only for store credit. By the way the worst service came from the Manager himself. If you can't find what you need at PETCO or Petsmart then consider online if no luck, then go to the Ripoff store.

Pros: Exotic Animals

Cons: Worst Customer Service EVER.

.

Love the store! Love the animals! I have many reptiles and I know quite a bit about them. These boys were rude and quick to judge! Unfortunately I have to go back once a week for food :(

1
★★☆☆☆

Love the store! Love the animals! I have many reptiles and I know quite a bit about them. These boys were rude and quick to judge! Unfortunately I have to go back once a week for food :(

Pros: Nice selection

Cons: Rude employees

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This place is sufficient. The staff is not super friendly however they know their stuff. They carry very exotic expensive pets. Beware, they do not like answering stupid questions.

3
★★★☆☆

This place is sufficient. The staff is not super friendly however they know their stuff. They carry very exotic expensive pets. Beware, they do not like answering stupid questions.

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Scales N-Tails Provides Nail Trimming, Gender Of A Reptile, Live And Frozen Rodents, Feeders, Roaches And Horn Worms to the Englewood, CO Area.

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