Packman Disposal Inc

★★★★☆
  • 10420 E 106th Ave

    Brighton, CO 80601

    Map & Directions
  • 303-288-5279

About Packman Disposal Inc

Communications & Utilities

Communications & Utilities
More choices in Brighton:
Resultset_next

Waste Management of Colorado - Denver North

7780 E. 96th Ave Henderson, CO

Resultset_next

Best Cleaner Disposal, Inc.

15 S 4th Ave. Brighton, CO

4.4571 35
Hi! Sign in to let us know how Packman Disposal Inc was?
Write a Review
.

I have talked to a manager multiple times. THIS BUSINESS DOES NOT CARE! The only reason we switched services is because this company made promises for less money. I have had them for 4 months and they have forgotten to pick up my trash 6 times!
The company claims that the drivers return your trash cans to the top of the driveway. NEVER have the drivers returned the cans to the top of our drive. They just leave them at the bottom, blocking the driveway.
I expressed my concerns and issues with service before paying for the next three months and was assured theses issues would be resolved.
Once again TODAY they did not pickup my trash. I called customer service, the woman was rude and got loud with me. She yelled "I don't know why they didn't pick up your trash, but I see here that you have you have requested to have you service cancelled at the end of this cycle." I asked her, " Is that the reason and am I going to be forgotten about until the end of April?' She yelled back "I don't know!"
I will not continue service with this company and highly recommend that everyone spread the word about companies like these so they will stop getting away with horrible service. I wish they would just refund my money, that I had to pay up front for the WORST service until the end of April, so I can get out of this AWFUL experience.

1
★☆☆☆☆

I have talked to a manager multiple times. THIS BUSINESS DOES NOT CARE! The only reason we switched services is because this company made promises for less money. I have had them for 4 months and they have forgotten to pick up my trash 6 times!
The company claims that the drivers return your trash cans to the top of the driveway. NEVER have the drivers returned the cans to the top of our drive. They just leave them at the bottom, blocking the driveway.
I expressed my concerns and issues with service before paying for the next three months and was assured theses issues would be resolved.
Once again TODAY they did not pickup my trash. I called customer service, the woman was rude and got loud with me. She yelled "I don't know why they didn't pick up your trash, but I see here that you have you have requested to have you service cancelled at the end of this cycle." I asked her, " Is that the reason and am I going to be forgotten about until the end of April?' She yelled back "I don't know!"
I will not continue service with this company and highly recommend that everyone spread the word about companies like these so they will stop getting away with horrible service. I wish they would just refund my money, that I had to pay up front for the WORST service until the end of April, so I can get out of this AWFUL experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have talked to a manager multiple times. THIS BUSINESS DOES NOT CARE! The only reason we switched services is because this company made promises for less money. I have had them for 4 months and they have forgotten to pick up my trash 6

3
★★★★★

I have talked to a manager multiple times. THIS BUSINESS DOES NOT CARE! The only reason we switched services is because this company made promises for less money. I have had them for 4 months and they have forgotten to pick up my trash 6

.

Didn't pick up trash for two weeks and charged late fees. Didn't quite make any sense, so we decided to call the main office. Goodness, they were beyond rude, yelling, and did not care to keep or maintain our business, thus we canceled immediately.

I now understand why they did not care for a bad review....they already have plenty and I suppose one more doesn't make much of a difference. They even threaten us that they would write a bad review about us if we wrote one about them. Not very professional. At all. Save yourself time, money, and your ears. Not worth the business

1
★☆☆☆☆

Didn't pick up trash for two weeks and charged late fees. Didn't quite make any sense, so we decided to call the main office. Goodness, they were beyond rude, yelling, and did not care to keep or maintain our business, thus we canceled immediately.

I now understand why they did not care for a bad review....they already have plenty and I suppose one more doesn't make much of a difference. They even threaten us that they would write a bad review about us if we wrote one about them. Not very professional. At all. Save yourself time, money, and your ears. Not worth the business

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Didn't pick up trash for two weeks and still charged late fees. It didn't make much sense, so we decided to call the main office to sort out our confusion. Goodness, they were beyond rude, yelling, and did not care to keep or maintain our

3
★★★★★

Didn't pick up trash for two weeks and still charged late fees. It didn't make much sense, so we decided to call the main office to sort out our confusion. Goodness, they were beyond rude, yelling, and did not care to keep or maintain our

.

What poor service!!! What poor customer service!!! Enough said, do not do bussiness go eleswhere.

3
★★★★★

What poor service!!! What poor customer service!!! Enough said, do not do bussiness go eleswhere.

.

WOW!!!! I was completely appalled at the rudeness and unprofessionalism of the young lady on the phone when I called to inquire about why my trash was not picked up despite paying them online for the service. She admitted that they took my money, but required more money for the service to be started, and then refused my refund request. I have worked in customer service for many years and have seen some of the best and worst of it, but honestly have never been treated as rudely as this lady treated me. She was incredibly indignant and acted like I was lying/trying to pull a fast one on them. I immediately called my bank who very gladly and professionally reversed the charge and I went on my day. I will be taking my business elsewhere now with my fully refunded money, and spreading the word about how awful Packman disposal is. DO NOT USE THEM!

1
★☆☆☆☆

WOW!!!! I was completely appalled at the rudeness and unprofessionalism of the young lady on the phone when I called to inquire about why my trash was not picked up despite paying them online for the service. She admitted that they took my money, but required more money for the service to be started, and then refused my refund request. I have worked in customer service for many years and have seen some of the best and worst of it, but honestly have never been treated as rudely as this lady treated me. She was incredibly indignant and acted like I was lying/trying to pull a fast one on them. I immediately called my bank who very gladly and professionally reversed the charge and I went on my day. I will be taking my business elsewhere now with my fully refunded money, and spreading the word about how awful Packman disposal is. DO NOT USE THEM!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

WOW!!!! I was completely appalled at the rudeness and unprofessionalism of the young lady on the phone when I called to inquire about why my trash was not picked up despite paying them online for the service. She admitted that they took my

3
★★★★★

WOW!!!! I was completely appalled at the rudeness and unprofessionalism of the young lady on the phone when I called to inquire about why my trash was not picked up despite paying them online for the service. She admitted that they took my

.

Called them to cancel my service because I was moving and to get the pro-rated amount to pay. I was told they don't pro-rate billings and that I must pay the entire quarter because move dates often change resulting in the need to change

3
★★★★★

Called them to cancel my service because I was moving and to get the pro-rated amount to pay. I was told they don't pro-rate billings and that I must pay the entire quarter because move dates often change resulting in the need to change

.

I am moving to another state. I have used Packman service for a number of years. All I can say is "I will miss them". They have done a superior job for us.

5
★★★★★

I am moving to another state. I have used Packman service for a number of years. All I can say is "I will miss them". They have done a superior job for us.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 2 people found this review helpful.

.

This business is horrible! For the price we pay for trash service, they should have better customer service. Even their drivers lie! We had put out some wood (from an old dresser that we cut up to smaller than 4 ft) and they wouldn't take

3
★★★★★

This business is horrible! For the price we pay for trash service, they should have better customer service. Even their drivers lie! We had put out some wood (from an old dresser that we cut up to smaller than 4 ft) and they wouldn't take

.

Horrible customer service. Rude and would not pick up my trash because I paid by credit card instead of a check on the door. We had two residential accounts with them and cancelled both today. Back to Beeline, best customer service EVER.

3
★★★★★

Horrible customer service. Rude and would not pick up my trash because I paid by credit card instead of a check on the door. We had two residential accounts with them and cancelled both today. Back to Beeline, best customer service EVER.

.

I've been doing business with Packman for years after switching from EDS which was the worst ever! Packman provides great service, I really like our drivers,they leave nothing behind,they put my trash cans up on my driveway neatly and they're friendly! The girls in the office have been nothing but nice and helpful, if you expect nice try being nice!! I truly like doing business with Packman and have never had any problems. I am not a employee or relative, I am a satisfied customer!

4
★★★★☆

I've been doing business with Packman for years after switching from EDS which was the worst ever! Packman provides great service, I really like our drivers,they leave nothing behind,they put my trash cans up on my driveway neatly and they're friendly! The girls in the office have been nothing but nice and helpful, if you expect nice try being nice!! I truly like doing business with Packman and have never had any problems. I am not a employee or relative, I am a satisfied customer!

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 2 people found this review helpful.

.

I don't use their service because I don't like dangerous drivers or rude staff! We live in a school zone, posted 25mph with a very narrow street (19 feet), no sidewalks, and the driver every Monday morning between 8:00-8:45am races around

3
★★★★★

I don't use their service because I don't like dangerous drivers or rude staff! We live in a school zone, posted 25mph with a very narrow street (19 feet), no sidewalks, and the driver every Monday morning between 8:00-8:45am races around

.

My wife and I started with this service about a year ago - we get the senior discount which is great. We have lived in south Aurora since 1981. We have had about 4 outer disposal services .. we love Packman! We have had nothing but great

3
★★★★★

My wife and I started with this service about a year ago - we get the senior discount which is great. We have lived in south Aurora since 1981. We have had about 4 outer disposal services .. we love Packman! We have had nothing but great

.

The office clerks are by far the two rudest people I have ever dealt with. It is clear they have no customer service skills and no interest in keeping bussiness. When I called to inform them that my trash was not picked up, they said I did

3
★★★★★

The office clerks are by far the two rudest people I have ever dealt with. It is clear they have no customer service skills and no interest in keeping bussiness. When I called to inform them that my trash was not picked up, they said I did

.

Horrible!!! I guess you get what you pay for. Customer service is the worst I've ever encountered. At least once a month my trash is not picked up. When I call the office to tell them the lady does not care. I am sick of dealing with

3
★★★★★

Horrible!!! I guess you get what you pay for. Customer service is the worst I've ever encountered. At least once a month my trash is not picked up. When I call the office to tell them the lady does not care. I am sick of dealing with

.

I am appalled by the rude and terrible service by Packman Disposal, do not sign on with this deadbeat lowlife service! A little game they play is coming at an 6 hours earlier than they have ever come in 3 years right after Christmas so

3
★★★★★

I am appalled by the rude and terrible service by Packman Disposal, do not sign on with this deadbeat lowlife service! A little game they play is coming at an 6 hours earlier than they have ever come in 3 years right after Christmas so

.

I am so over this company. If they would just do their job and pick up the trash, we wouldn't have to waste our time to warn other people about how bad they are.
I have had nothing but issues with service not being rendered. I have called for customer service to only be accused of being a liar and with attitude. I have asked to speak to a manager only to get the same attitude.
I checked out BBB and they have an "F" rating for all the issues everyone has had with them.

1
★☆☆☆☆

I am so over this company. If they would just do their job and pick up the trash, we wouldn't have to waste our time to warn other people about how bad they are.
I have had nothing but issues with service not being rendered. I have called for customer service to only be accused of being a liar and with attitude. I have asked to speak to a manager only to get the same attitude.
I checked out BBB and they have an "F" rating for all the issues everyone has had with them.

Was this review helpful to you?
Ratings_icons Ratings_icons

3 out of 3 people found this review helpful.

.

RUDE POOR CUSTOMER SERVICE IF YOU CALL !! LAZY DRIVERS ! GAVE THEM GOOD MONEY AND THEY CANCEL SERVICE HOPE THEY RETURN THE MONEY FOR THE 3 MONTHS I PAID FOR After 2 weeks in a row of the driver not picking up our trash and him saying it

3
★★★★★

RUDE POOR CUSTOMER SERVICE IF YOU CALL !! LAZY DRIVERS ! GAVE THEM GOOD MONEY AND THEY CANCEL SERVICE HOPE THEY RETURN THE MONEY FOR THE 3 MONTHS I PAID FOR After 2 weeks in a row of the driver not picking up our trash and him saying it

.

They offer terrible service all around Including speeding down my street so often that my neighbors have started to complain. I called the office to see if they could ask the driver to take it easy on my street and the receptionist blew me

3
★★★★★

They offer terrible service all around Including speeding down my street so often that my neighbors have started to complain. I called the office to see if they could ask the driver to take it easy on my street and the receptionist blew me

.

They do not provide a regular scheduled pick up service advertised. They are not truthful regarding information they provide concerning their service. They do have rude customer service. They collect your money and when you inform them

3
★★★★★

They do not provide a regular scheduled pick up service advertised. They are not truthful regarding information they provide concerning their service. They do have rude customer service. They collect your money and when you inform them

.

This company stole our money!!!!! I reported payment to Office Manager, haulers took payment from door and picked up the trash. I called in next day to make sure our payment was posted to our account, and it wasn't. The Office Manager or hauler stole the money. No apologies, just reprimands that we shouldn't have paid with cash. Paying with cash is not a practice I do, but had to this particular time. We were with this company for 7 years and this is how they treated us! Despicable business practices!

1
★☆☆☆☆

This company stole our money!!!!! I reported payment to Office Manager, haulers took payment from door and picked up the trash. I called in next day to make sure our payment was posted to our account, and it wasn't. The Office Manager or hauler stole the money. No apologies, just reprimands that we shouldn't have paid with cash. Paying with cash is not a practice I do, but had to this particular time. We were with this company for 7 years and this is how they treated us! Despicable business practices!

Was this review helpful to you?
Ratings_icons Ratings_icons

3 out of 3 people found this review helpful.

.

I called about my service, why they didn't pick up my trash,
the lady on the phone said that they already stop the service since June for non payment. I told her that i made payment and still have service until last week, i made cash

3
★★★★★

I called about my service, why they didn't pick up my trash,
the lady on the phone said that they already stop the service since June for non payment. I told her that i made payment and still have service until last week, i made cash

.

I would like to take a minute to ask those of you who have negative comments to stop and think how serious you are taking your "trash." And think before you make rude comments about the employees at Packman. Ever stop to think that's someone MOTHER you're talking about? Get a life and quit waiting at the window watching for your garbage man to call and complain to the office. Maybe if you had a life outside of your garbage you wouldn't be so dissatisfied....

5
★★★★★

I would like to take a minute to ask those of you who have negative comments to stop and think how serious you are taking your "trash." And think before you make rude comments about the employees at Packman. Ever stop to think that's someone MOTHER you're talking about? Get a life and quit waiting at the window watching for your garbage man to call and complain to the office. Maybe if you had a life outside of your garbage you wouldn't be so dissatisfied....

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 3 people found this review helpful.

.

Pacman was recommended to us by a current user. We just moved to the area and for several weeks had lots and lots of stuff for them to take as we unpacked all our household goods. After the first week we asked if they would pick up some

3
★★★★★

Pacman was recommended to us by a current user. We just moved to the area and for several weeks had lots and lots of stuff for them to take as we unpacked all our household goods. After the first week we asked if they would pick up some

.

Was a happy customer till I decided to try another company with a better price "Total Disposal". I was treated with contempt and they were very rude to me. Over something as insignificant as utilizing freedom of choice as to who picks up my trash. Spoke with 3 different customer services reps and they all acted the same way. What baffles me is that if I didn't like the other company I was going to call them back. But after how I was treated they leave me know choice but to never use them again. Something as simple as calling to cancel they turned into a huge blown out of porportion ordeal. I would definetly not recommend them based on customer service alone unless you can keep from calling them. Then all you have to deal with is the trash guys spilling your trash and not cleaning it up on occasion. I didn't realise how bad their customer service is till I got online and wrote this one. I found many many customers complaining about thier customer service. And the positive reviews I read almost sound like an employee of Pacman Disposal making them up. I wasn't rude to this company and didn't deserve any such contempt from them.

1
★☆☆☆☆

Was a happy customer till I decided to try another company with a better price "Total Disposal". I was treated with contempt and they were very rude to me. Over something as insignificant as utilizing freedom of choice as to who picks up my trash. Spoke with 3 different customer services reps and they all acted the same way. What baffles me is that if I didn't like the other company I was going to call them back. But after how I was treated they leave me know choice but to never use them again. Something as simple as calling to cancel they turned into a huge blown out of porportion ordeal. I would definetly not recommend them based on customer service alone unless you can keep from calling them. Then all you have to deal with is the trash guys spilling your trash and not cleaning it up on occasion. I didn't realise how bad their customer service is till I got online and wrote this one. I found many many customers complaining about thier customer service. And the positive reviews I read almost sound like an employee of Pacman Disposal making them up. I wasn't rude to this company and didn't deserve any such contempt from them.

Was this review helpful to you?
Ratings_icons Ratings_icons

3 out of 3 people found this review helpful.

.

Was a happy customer with Pacman Disposal till I had to call and cancel. I was treated like I committed a crime and had to justify refusing to being treated with bad customer service. Talked with 3 ladies on the phone and each one of them

3
★★★★★

Was a happy customer with Pacman Disposal till I had to call and cancel. I was treated like I committed a crime and had to justify refusing to being treated with bad customer service. Talked with 3 ladies on the phone and each one of them

.

I've been very happy with this disposal company. They do what they say they will. My experiences with customer service have always been pleasant and efficient. Whatever I leave out, they take.

3
★★★★★

I've been very happy with this disposal company. They do what they say they will. My experiences with customer service have always been pleasant and efficient. Whatever I leave out, they take.

.

After being with Packman for about 2 1/2 years, I got a notice on my door the other day to call them. I called in to see what they wanted, and as soon as the woman I was talking to brought up my account on her computer, she got really

3
★★★★★

After being with Packman for about 2 1/2 years, I got a notice on my door the other day to call them. I called in to see what they wanted, and as soon as the woman I was talking to brought up my account on her computer, she got really

.

I am not really sure why the other complained about the customer service provided. Granted I don't call very often but I have always found them to be pleasant and extremely helpful. \r
Before Packman I used BFI (I think it has since

3
★★★★★

I am not really sure why the other complained about the customer service provided. Granted I don't call very often but I have always found them to be pleasant and extremely helpful. \r
Before Packman I used BFI (I think it has since

.

I really like and appreciate the service I receive from this company. My cans are always moved up the driveway and on windy days they position my cans so they don't blow away. My recycling has always been picked up as well as trash. They have upgraded their recycling program and take everthing that is recycable now, this is wonderful!!!

5
★★★★★

I really like and appreciate the service I receive from this company. My cans are always moved up the driveway and on windy days they position my cans so they don't blow away. My recycling has always been picked up as well as trash. They have upgraded their recycling program and take everthing that is recycable now, this is wonderful!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 4 people found this review helpful.

.

I found a new trash service that has GREAT customer service, I am so happy that I never have to call Pacman's office again. The guys who pick up for them are great but the office staff have turned me away for good! I agree, maybe Tracey and Natalie can benefit from some customer service classes, I have never delt with such RUDE and UNPROFESSIONAL customer service....Pacman Disposal = BAD BUSINESS.

1
★☆☆☆☆

I found a new trash service that has GREAT customer service, I am so happy that I never have to call Pacman's office again. The guys who pick up for them are great but the office staff have turned me away for good! I agree, maybe Tracey and Natalie can benefit from some customer service classes, I have never delt with such RUDE and UNPROFESSIONAL customer service....Pacman Disposal = BAD BUSINESS.

Was this review helpful to you?
Ratings_icons Ratings_icons

4 out of 5 people found this review helpful.

.

WOW, the office staff at Pacman Disposal are the rudest .....I have been with Pac Man for many many years until this morning when I called to find out if my trash was going to be picked up after the holiday. Tracey in the office told me they were at my house at 7:40am and my trash was not out. My trash was out and i was working in the yard all morning. She was absolutely abrasive so I told her I would like a credit so I can get a different trash service, she told me "No, I'm not doing that". I told her she was rude and like a child she said "No, you are!" LOL, I then spoke to Natalie who was also very rude and they are supposed to be sending me a credit. I just can't believe how rude the office staff is, never would our company treat a customer this bad....this company does not deserve one star. I called Waste Connections, they are very friendly and the prices are better so I am using them!

0
★☆☆☆☆

WOW, the office staff at Pacman Disposal are the rudest .....I have been with Pac Man for many many years until this morning when I called to find out if my trash was going to be picked up after the holiday. Tracey in the office told me they were at my house at 7:40am and my trash was not out. My trash was out and i was working in the yard all morning. She was absolutely abrasive so I told her I would like a credit so I can get a different trash service, she told me "No, I'm not doing that". I told her she was rude and like a child she said "No, you are!" LOL, I then spoke to Natalie who was also very rude and they are supposed to be sending me a credit. I just can't believe how rude the office staff is, never would our company treat a customer this bad....this company does not deserve one star. I called Waste Connections, they are very friendly and the prices are better so I am using them!

Pros: None

Cons: Don't call the office if you have a problem!

.

they have been okay, like chuck wrote the front office lady is REALLy rUdE!!! maybe good customer service classes would work for her, but it isnt the trash guys fault i think its the office people. Good Customer SErvice goes a loooong way!!

2
★★☆☆☆

they have been okay, like chuck wrote the front office lady is REALLy rUdE!!! maybe good customer service classes would work for her, but it isnt the trash guys fault i think its the office people. Good Customer SErvice goes a loooong way!!

Was this review helpful to you?
Ratings_icons Ratings_icons

3 out of 3 people found this review helpful.

.

I'd give them 0 stars if it was possible. After being a customer for over 4 years they changed the amount of trash the would take each week. I rarely used more than 2 cans and the last time I set out 6 cans of trash and was told that was more than they would take. When I called, the lady in the office was rude and said that they charge in advance because they can't bring your trash back if you don't pay... I have ALWAYS paid my bills on time and after 4 years they lost a good customer.

1
★☆☆☆☆

I'd give them 0 stars if it was possible. After being a customer for over 4 years they changed the amount of trash the would take each week. I rarely used more than 2 cans and the last time I set out 6 cans of trash and was told that was more than they would take. When I called, the lady in the office was rude and said that they charge in advance because they can't bring your trash back if you don't pay... I have ALWAYS paid my bills on time and after 4 years they lost a good customer.

Was this review helpful to you?
Ratings_icons Ratings_icons

3 out of 5 people found this review helpful.

 

Wait, you're the expert.

If you've been to or used Packman Disposal Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review