Rack Attack-Car Rack & Hitch

★★★☆☆
  • 4975 Leetsdale Dr

    Denver, CO 80246

    Map & Directions
  • 303-399-6900

About Rack Attack-Car Rack & Hitch

Hours
Sun 12pm-5pm, Mon-Sat 10am-6pm

Sports & Recreation

Sports & Recreation
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Really smart and informative staff. Wide selection for any automobile. Prices are very reasonable as well.

4
★★★★☆

Really smart and informative staff. Wide selection for any automobile. Prices are very reasonable as well.

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They have one for every vehicle type here. These folks will get you what you need and nothing more, then they'll help you with installation and instructions for maintenance. Prices are very competitive.

5
★★★★★

They have one for every vehicle type here. These folks will get you what you need and nothing more, then they'll help you with installation and instructions for maintenance. Prices are very competitive.

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The item I ordered was automatically returned to sender by UPS because UPS damaged the package in shipping. It did not make it to me before it was returned. RA did not bother to do anything...they did not re-send the package nor contact me in any manner. They simply kept my money. That was, until I called to complain. They were generally not interested in helping and wanted to charge me extra for re-shipping, even though I called UPS, got the agents name, and called RA to give them the specific person at UPS who could confirm that I had nothing to do with the package being returned to them, and that their initial shipping charges had been refunded by UPS. These guys don't seem to care about customer service. They have said they will re-send the package now and not charge me to re-ship it; however, I had to do all the legwork myself and they have threatened that if it is returned to them again they will charge me double shipping. I will never order from them again..

0
★☆☆☆☆

The item I ordered was automatically returned to sender by UPS because UPS damaged the package in shipping. It did not make it to me before it was returned. RA did not bother to do anything...they did not re-send the package nor contact me in any manner. They simply kept my money. That was, until I called to complain. They were generally not interested in helping and wanted to charge me extra for re-shipping, even though I called UPS, got the agents name, and called RA to give them the specific person at UPS who could confirm that I had nothing to do with the package being returned to them, and that their initial shipping charges had been refunded by UPS. These guys don't seem to care about customer service. They have said they will re-send the package now and not charge me to re-ship it; however, I had to do all the legwork myself and they have threatened that if it is returned to them again they will charge me double shipping. I will never order from them again..

Pros: Had what I was looking for

Cons: Absolutely the worst customer service ever. I felt I was ordering from a 12 year old.

 

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