One Hour Optical

My experience at One Hour Optical was great! I was immediately greeted by staff, which was comforting because of the overwhelming selection of glasses. I did not have an exam here but was told I could make an appointment for my family, since I needed to schedule my husband and kids for exams. The staff was extremely helpful and I love my glasses and we will be going back!!

Pros: Great customer service, large selection

Cons: couldn't get mine in one hour

Posted 11/10/08

would like location of store, because stores vary. thank you. i was in the location at missisippi and abeline, and they seemed very helpful. I have not yet ordered glasses, and they are not on my insurance provider list, so will have to pay full price. sure would like to know if this is the store with no follow up care.

Pros: nice service on initial visit

Cons: do not know the final outcome yet

Posted 08/07/08

Perhaps the single worst shopping experience I can recall! From the outset I was told what I wanted...my own personal choice was labelled out of style and unavailable--translate that as 'we'll select for you and get your money so the transaction can be over....and the customer disservice can begin'....I was treated rudely by arrogant staff who were condescending and chilly. I ordered glasses....they were unsatisfactory and my attempt to have them replaced was met by scorn and contempt. I had to call to check on the status of my order when promised delivery dates came and went with no contact from the store. I tried to stay subservient and good natured but finally couldn't take it anymore when the manager responded to me by telling me to 'keep the sarcasm coming'.....then begged off any responsibility by telling me that he 'couldn't track every pair of glasses that goes through my store....' The owner acknowledged that the staff I was unhappy with had 'been talked to before and had a little trouble with their attitudes....' I was even offered compensation for my disservice.....which I relinquished when I finally cancelled my order after 120 days came and went.... I have never been able to treat people the way this staff treated me. I would be very cautious about using this 'service'.....but, no worries, I won't be the guy in line ahead of you.

Pros: sliding doors

Cons: poor customer service. unreliable time lines. rude staff.

Posted 07/30/08