Alpenglow Mountain Sports

★★★☆☆
  • 393 Washington Ave # A

    Golden, CO 80403

    Map & Directions
  • 303-277-0133

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I honestly have only had great experiences at Alpenglow. I bought my own AT boots and bindings here, and more recently they went the extra mile to fit my wife for boots (she has v wide feet) - the manager stayed late to make sure the custom fit worked.
It seems some people have had negative experiences - I guess this is just the luck of the draw - it depends on the staff who have been hired lately.
I would recommend this place to anyone - just be prepared to ask for the manager if you feel like you are not getting the service you need. I have been to other specialist stores in CO - the condescending attitude is widespread - but I think Alpenglow is the best winter sports store in the Front Range.

5
★★★★★

I honestly have only had great experiences at Alpenglow. I bought my own AT boots and bindings here, and more recently they went the extra mile to fit my wife for boots (she has v wide feet) - the manager stayed late to make sure the custom fit worked.
It seems some people have had negative experiences - I guess this is just the luck of the draw - it depends on the staff who have been hired lately.
I would recommend this place to anyone - just be prepared to ask for the manager if you feel like you are not getting the service you need. I have been to other specialist stores in CO - the condescending attitude is widespread - but I think Alpenglow is the best winter sports store in the Front Range.

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I have experienced some interesting attitude in the summer shopping for a new kayak and some gear.Did not buy anything, even if it was a good deal. Heard it was under some new management and was looking a some ski gear for this season. Well, nothing has changed, if anything it has got worse. I don't know if because I am a girl or they think they know some much about every outdoor sport that there is nothing they can learn from there customers. I will never waste my time there ever again and I suggest you do the same......

1
★☆☆☆☆

I have experienced some interesting attitude in the summer shopping for a new kayak and some gear.Did not buy anything, even if it was a good deal. Heard it was under some new management and was looking a some ski gear for this season. Well, nothing has changed, if anything it has got worse. I don't know if because I am a girl or they think they know some much about every outdoor sport that there is nothing they can learn from there customers. I will never waste my time there ever again and I suggest you do the same......

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0 out of 1 people found this review helpful.

.

The guy working the floor (small and beard) was rude hostile and condescending, very surprising way to treat someone who is a customer. Made me feel like turning around and walking out.

1
★☆☆☆☆

The guy working the floor (small and beard) was rude hostile and condescending, very surprising way to treat someone who is a customer. Made me feel like turning around and walking out.

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0 out of 1 people found this review helpful.

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I just stopped in -- new staff, new fresh positive attitudes! I found them to be honest and helpful.

5
★★★★★

I just stopped in -- new staff, new fresh positive attitudes! I found them to be honest and helpful.

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I went in a few days ago and found new employees who care about me! They were honest, helpful, fun and excited to be there -- for me. I think they're on a new track...

2
★★★★★

I went in a few days ago and found new employees who care about me! They were honest, helpful, fun and excited to be there -- for me. I think they're on a new track...

.

I tried to get a replacement for my pedal on my Hobie pedal drive. They were either unable or unwilling to get me a part number and did not want to be bothered. They just wanted me off the phone. I called back and got the manager who ordered my parts but not without being put on hold for 15 mins. They told me that the parts would be in the next Friday or Monday. I called Friday and was told not to call and that they would call me when the parts came in. They can keep the parts.. worst experience

1
★☆☆☆☆

I tried to get a replacement for my pedal on my Hobie pedal drive. They were either unable or unwilling to get me a part number and did not want to be bothered. They just wanted me off the phone. I called back and got the manager who ordered my parts but not without being put on hold for 15 mins. They told me that the parts would be in the next Friday or Monday. I called Friday and was told not to call and that they would call me when the parts came in. They can keep the parts.. worst experience

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.

As other reviewers have said, this store has really really gone downhill. There are a couple of nice and knowledgeable employees but they are equally matched with pompous jackasses.
For example, I went in with full intentions of buying a specific boot (Scarpa T-Race) which I had been sized for at Larry the Boot Fitters in Boulder (They really know their stuff and I regret not buying from them in the first place). The salesperson at Alpenglow said they needed to size the boot before I bought it. I told him I had already been sized as Larry's so I knew what I wanted but he still insisted. I agreed thinking it would only take a minute. The guy proceeds to tell me the size I chose was way too big for me and that I needed the next size down. I again tried to tell him that I had been sized at Larry's but then he states "Larry is a personal friend of mine and there is no way he would fit you in that size boot." I said that he did and that the next size down was just too tight. He then went on for a minute about how he has been a boot fitter for 23 years and that he has been working with boots before I was born. First off, the guy could not have been more than 10 years older than me and second who makes such a condescending remark to a customer?! I told him I did not want to try the smaller shell size on and I was going take my business elsewhere. He told me, "That's fine, if you want to go somewhere else and get a boot that doesn't fit you then be my guest." I find it amazing that a company can have such poor customer service and stay in business.
As another reviewer said "Instead of looking down your nose at random questions and responding with pompous attitudes, try smiling and joking with your clientele."

0
★☆☆☆☆

As other reviewers have said, this store has really really gone downhill. There are a couple of nice and knowledgeable employees but they are equally matched with pompous jackasses.
For example, I went in with full intentions of buying a specific boot (Scarpa T-Race) which I had been sized for at Larry the Boot Fitters in Boulder (They really know their stuff and I regret not buying from them in the first place). The salesperson at Alpenglow said they needed to size the boot before I bought it. I told him I had already been sized as Larry's so I knew what I wanted but he still insisted. I agreed thinking it would only take a minute. The guy proceeds to tell me the size I chose was way too big for me and that I needed the next size down. I again tried to tell him that I had been sized at Larry's but then he states "Larry is a personal friend of mine and there is no way he would fit you in that size boot." I said that he did and that the next size down was just too tight. He then went on for a minute about how he has been a boot fitter for 23 years and that he has been working with boots before I was born. First off, the guy could not have been more than 10 years older than me and second who makes such a condescending remark to a customer?! I told him I did not want to try the smaller shell size on and I was going take my business elsewhere. He told me, "That's fine, if you want to go somewhere else and get a boot that doesn't fit you then be my guest." I find it amazing that a company can have such poor customer service and stay in business.
As another reviewer said "Instead of looking down your nose at random questions and responding with pompous attitudes, try smiling and joking with your clientele."

Pros: Telemark AT selection

Cons: Very poor employee attitude and cocky salesmen

.

I'm new to backcountry skiing and went to AlpenGlow based on a friend's recommendation. I guess they're a kayaking shop in the summer and my friend actually purchased his first kayak through them this past summer. I went in not sure what I was looking for or needed, and was a little intimidated. I was greeted right away and felt taken care of the whole time. The guy helping me was EXTREMELY knowledgeable, not only about equipment but also on how to plan our trip. They didn't carry the ski jacket my husband was looking for so the salesperson called other stores trying to track one down. He was more attentive, knowledgeable and helpful than most other store reps I deal with on a daily basis. It made the experience easier for me (even enjoyable since he seemed to have a genuine passion for helping us out) and I will refer AlpenGlow to my parents and friends. Everyone in there was really helpful and friendly. Thanks AlpenGlow!

2
★★★★★

I'm new to backcountry skiing and went to AlpenGlow based on a friend's recommendation. I guess they're a kayaking shop in the summer and my friend actually purchased his first kayak through them this past summer. I went in not sure what I was looking for or needed, and was a little intimidated. I was greeted right away and felt taken care of the whole time. The guy helping me was EXTREMELY knowledgeable, not only about equipment but also on how to plan our trip. They didn't carry the ski jacket my husband was looking for so the salesperson called other stores trying to track one down. He was more attentive, knowledgeable and helpful than most other store reps I deal with on a daily basis. It made the experience easier for me (even enjoyable since he seemed to have a genuine passion for helping us out) and I will refer AlpenGlow to my parents and friends. Everyone in there was really helpful and friendly. Thanks AlpenGlow!

Pros: Great customer service and knowledgeable staff

Cons: Alittle out of the way

.

I'm new to backcountry skiing and went to AlpenGlow based on a friend's recommendation. I guess they're a kayaking shop in the summer and my friend actually purchased his first kayak through them this past summer. I went in not sure what I was looking for or needed, and was a little intimidated. I was greeted right away and felt taken care of the whole time. The guy helping me was EXTREMELY knowledgeable, not only about equipment but also on how to plan our trip. They didn't carry the ski jacket my husband was looking for so the salesperson called other stores trying to track one down. He was more attentive, knowledgeable and helpful than most other store reps I deal with on a daily basis. It made the experience easier for me (even enjoyable since he seemed to have a genuine passion for helping us out) and I will refer AlpenGlow to my parents and friends. Everyone in there was really helpful and friendly. Thanks AlpenGlow!

5
★★★★★

I'm new to backcountry skiing and went to AlpenGlow based on a friend's recommendation. I guess they're a kayaking shop in the summer and my friend actually purchased his first kayak through them this past summer. I went in not sure what I was looking for or needed, and was a little intimidated. I was greeted right away and felt taken care of the whole time. The guy helping me was EXTREMELY knowledgeable, not only about equipment but also on how to plan our trip. They didn't carry the ski jacket my husband was looking for so the salesperson called other stores trying to track one down. He was more attentive, knowledgeable and helpful than most other store reps I deal with on a daily basis. It made the experience easier for me (even enjoyable since he seemed to have a genuine passion for helping us out) and I will refer AlpenGlow to my parents and friends. Everyone in there was really helpful and friendly. Thanks AlpenGlow!

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.

I thought this place would be awesome, and my girlfriend needed insoles for her ski boots, so I went into Alpenglow to support a local business. Nice store, but man was I wrong. The gentleman who sold her the insoles this morning was great, but when we went back that night just to look around their shop, they were horrible. This was the WORST customer service I've ever had. Her boots hurt (not because of the insole), and we wanted to try on another size possibility, and they told us that she had the wrong boot for her. She mentioned that she liked the boots she had, but that it might be a size issue. They insisted that she has a wider foot, and that these boots wouldn't work. After measuring and finding out that they were wrong, we went to a shell fit to see if the boots were too small. After we tried a shell fit of her boot, one guy said it was too small, and the other said it was too big. They didn't even have the same concept. One guy said it should have been too big, considering the size number, then tried it out and realized that's not the case. The other guy was so stubborn and sure that the numbered size was the one to follow that he shoved his fingers in for the shell fit, and they were too tight, so he said that my girlfriend was just not pushing her foot forward in the boot enough and that the boots were too big. Her toes were touching the front, per proper shell fit protocol. I shell fitted those the first time when she first got them, and they were perfect. maybe a bit tight, but certainly not loose. All we needed was a liner bake. They were just trying to make me out to be wrong about everything. Sometimes I am, but in this case, I wasn't. They were pompous jerks. The big problem here is that they wouldn't let her explain what the issue was. Had they done that, it would have saved a lot of time and frustration. They got her a heat mold for free, and I (who brought them business in the AM) couldn't get that done to my boots (unless I paid 15 bucks), because she is the one who paid for her insoles. I think that when I take her somewhere to get good knowledgeable expertise and a friendly atmosphere, I'll take her somewhere else. These guys SUCK (except for the guy this morning. Sorry, mate-you should consider raising your personal employment standards).

0
★☆☆☆☆

I thought this place would be awesome, and my girlfriend needed insoles for her ski boots, so I went into Alpenglow to support a local business. Nice store, but man was I wrong. The gentleman who sold her the insoles this morning was great, but when we went back that night just to look around their shop, they were horrible. This was the WORST customer service I've ever had. Her boots hurt (not because of the insole), and we wanted to try on another size possibility, and they told us that she had the wrong boot for her. She mentioned that she liked the boots she had, but that it might be a size issue. They insisted that she has a wider foot, and that these boots wouldn't work. After measuring and finding out that they were wrong, we went to a shell fit to see if the boots were too small. After we tried a shell fit of her boot, one guy said it was too small, and the other said it was too big. They didn't even have the same concept. One guy said it should have been too big, considering the size number, then tried it out and realized that's not the case. The other guy was so stubborn and sure that the numbered size was the one to follow that he shoved his fingers in for the shell fit, and they were too tight, so he said that my girlfriend was just not pushing her foot forward in the boot enough and that the boots were too big. Her toes were touching the front, per proper shell fit protocol. I shell fitted those the first time when she first got them, and they were perfect. maybe a bit tight, but certainly not loose. All we needed was a liner bake. They were just trying to make me out to be wrong about everything. Sometimes I am, but in this case, I wasn't. They were pompous jerks. The big problem here is that they wouldn't let her explain what the issue was. Had they done that, it would have saved a lot of time and frustration. They got her a heat mold for free, and I (who brought them business in the AM) couldn't get that done to my boots (unless I paid 15 bucks), because she is the one who paid for her insoles. I think that when I take her somewhere to get good knowledgeable expertise and a friendly atmosphere, I'll take her somewhere else. These guys SUCK (except for the guy this morning. Sorry, mate-you should consider raising your personal employment standards).

Pros: Tele rentals early season

Cons: Lack of knowledge paired with cocky salesmen

.

I thought this place would be awesome, and my girlfriend needed insoles for her ski boots, so I went into Alpenglow to support a local business. Nice store, but man was I wrong. The gentleman who sold her the insoles this morning was great, but when we went back that night just to look around their shop, they were horrible. This was the WORST customer service I've ever had. Her boots hurt (not because of the insole), and we wanted to try on another size possibility, and they told us that she had the wrong boot for her. After we tried a shell fit of her boot, one guy said it was too small, and the other said it was too big. They didn't even have the same number. I fitted those the first time, and they worked fine. All we needed was a liner bake. They were just trying to make me out to be wrong about everything. Sometimes I am, but in this case, I wasn't. They were jerks. They got her a heat mold for free, and I (who brought them business in the AM) couldn't get that done to my boots (unless I paid 15 bucks), because she is the one who paid for her boots. I think that when I take her somewhere to get good knowledgeable expertise and a friendly atmosphere, I'll take her somewhere else. These guys SUCK (except for the guy this morning. Sorry, mate-you should consider raising your personal employment standards).

1
★☆☆☆☆

I thought this place would be awesome, and my girlfriend needed insoles for her ski boots, so I went into Alpenglow to support a local business. Nice store, but man was I wrong. The gentleman who sold her the insoles this morning was great, but when we went back that night just to look around their shop, they were horrible. This was the WORST customer service I've ever had. Her boots hurt (not because of the insole), and we wanted to try on another size possibility, and they told us that she had the wrong boot for her. After we tried a shell fit of her boot, one guy said it was too small, and the other said it was too big. They didn't even have the same number. I fitted those the first time, and they worked fine. All we needed was a liner bake. They were just trying to make me out to be wrong about everything. Sometimes I am, but in this case, I wasn't. They were jerks. They got her a heat mold for free, and I (who brought them business in the AM) couldn't get that done to my boots (unless I paid 15 bucks), because she is the one who paid for her boots. I think that when I take her somewhere to get good knowledgeable expertise and a friendly atmosphere, I'll take her somewhere else. These guys SUCK (except for the guy this morning. Sorry, mate-you should consider raising your personal employment standards).

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1 out of 1 people found this review helpful.

.

This used to be a great core shop in the Golden area. They carried great brands and had fun employees. Unfortunately things have changed, I'm not sure if its because of the Christy Sports envolvement or what? But they need to loosen up. You sell skis and boats, these are fun things. Instead of looking down your nose at random questions and responding with pompus attitudes, try smiling and joking with your clientele. Too bad really.

1
★★☆☆☆

This used to be a great core shop in the Golden area. They carried great brands and had fun employees. Unfortunately things have changed, I'm not sure if its because of the Christy Sports envolvement or what? But they need to loosen up. You sell skis and boats, these are fun things. Instead of looking down your nose at random questions and responding with pompus attitudes, try smiling and joking with your clientele. Too bad really.

Pros: In Golden

Cons: Poor attitude from employees

.

they've got Tele rentals early season when others don't!

2
★★★★★

they've got Tele rentals early season when others don't!

Pros: super knowledgeable friendly staff, cheaper rentals than REI

.

Alpenglow has now gotten too cocky for it's own good.... The last few visits to their shop we have had terrible customer service!! They recommended the wrong bindings (even though they were given the boot size). They charged us for the second pair of bindings and had no remorse for all of the trouble it caused us (ski rentals, missed ski day, multiple trips to the shop & now holes in my new skis).

1
★☆☆☆☆

Alpenglow has now gotten too cocky for it's own good.... The last few visits to their shop we have had terrible customer service!! They recommended the wrong bindings (even though they were given the boot size). They charged us for the second pair of bindings and had no remorse for all of the trouble it caused us (ski rentals, missed ski day, multiple trips to the shop & now holes in my new skis).

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2 out of 2 people found this review helpful.

 

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