Colorado Athletic Club Downtown

★★★☆☆
The Premier Destination For Health & Fitness!
  • 1630 Welton St 600

    Denver, CO 80202

    Map & Directions
  • 303-623-2100

About Colorado Athletic Club Downtown

Details
Hours
Sun 8am - 6pm Mon 5am - 9:30pm Tues 5am - 9:30pm Wed 5am - 9:30pm Thurs 5am - 9:30pm Fri 5am - 8pm Sat 8am - 6pm

Sports & Recreation

Sports & Recreation
More choices in Denver:
Resultset_next

Gates Tennis Ctr

100 S Adams St Denver, CO

Resultset_next

Parks & Recreation Dept

3300 E Bayaud Ave # 201 Denver, CO

3.0909 11
Hi! Sign in to let us know how Colorado Athletic Club Downtown was?
Write a Review
.

The lack of customer service at this club is absolutely mind-blowing. Not only are they non-responsive, but flat out rude. My husband and I separately joined CAC downtown and Cherry Creek Athletic Club and the difference is clear. We

3
★★★★★

The lack of customer service at this club is absolutely mind-blowing. Not only are they non-responsive, but flat out rude. My husband and I separately joined CAC downtown and Cherry Creek Athletic Club and the difference is clear. We

.

fsfasdfdsaf s f sdf dsf sda f asd f asd f asf as df s adf sa df sda f sad f sdf s df sd f sd f sd fs df s df s df sd

5
★★★★★

fsfasdfdsaf s f sdf dsf sda f asd f asd f asf as df s adf sa df sda f sad f sdf s df sd f sd f sd fs df s df s df sd

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My boyfriend stopped in for pricing information on this club, and the next thing he knew, he's being pressured into a free beer with the manager while they signed him up for a $90 per month membership. He was told he could cancel in writing within 14 days. When he sent them an email to cancel, he started getting a flood of phone calls pressuring him to stay. Finally, after several phone calls asking why the email cancellation didn't work and how to cancel for real this time, he was told he could come in any time during business hours to cancel, only to be told that that wasn't true b/c he supposedly needed to speak with the membership person, who wasn't there. At that point, he came close to "losing it" and threatened reported them to the BBB, if they didn't take care of him right at that moment. The threat of the scene he was about to create got 3 people with cancellation applications and apologies right away and the deal was finally done! It still took 1 week even after finally completing the ridiculous cancellation paperwork before he got his refund.

0
★☆☆☆☆

My boyfriend stopped in for pricing information on this club, and the next thing he knew, he's being pressured into a free beer with the manager while they signed him up for a $90 per month membership. He was told he could cancel in writing within 14 days. When he sent them an email to cancel, he started getting a flood of phone calls pressuring him to stay. Finally, after several phone calls asking why the email cancellation didn't work and how to cancel for real this time, he was told he could come in any time during business hours to cancel, only to be told that that wasn't true b/c he supposedly needed to speak with the membership person, who wasn't there. At that point, he came close to "losing it" and threatened reported them to the BBB, if they didn't take care of him right at that moment. The threat of the scene he was about to create got 3 people with cancellation applications and apologies right away and the deal was finally done! It still took 1 week even after finally completing the ridiculous cancellation paperwork before he got his refund.

.

I just finished a dispute over charges with them recently with the famous business watchdog group that sounds like Bitter Busyness Bureau (citysearch flags the real name of the bureau as inappropriate for some reason). They have a Bitter Busyness Bureau rating of "F" I didn't get the reimbursement I wanted, but that complaint could have gone on forever because they must have people who only deal with Bitter Busyness Bureau complaints and are dedicated to being as deceptive as they can with them. Long story short, they canceled their contract with the pool at the Hyatt without telling their customers. I only used the pool, never once stepped into the gym except to get my Hyatt parking ticket stamped. So when I found out the pool contract ended, two days after the first day of the month, I told them I wanted to cancel. Since I missed the 1st of the month deadline (by 2 days, mind you) to give them a 30 day notice of cancellation, they said they'd have to charge me for 2 more months. I told them that if I would have known 30 days ago that the pool contract had ended, I would have done so. Many emails and phone calls later and filing a complaint with the Bitter Busyness Bureau, they still got me for $70 I shouldn't have had to pay them.

0
★☆☆☆☆

I just finished a dispute over charges with them recently with the famous business watchdog group that sounds like Bitter Busyness Bureau (citysearch flags the real name of the bureau as inappropriate for some reason). They have a Bitter Busyness Bureau rating of "F" I didn't get the reimbursement I wanted, but that complaint could have gone on forever because they must have people who only deal with Bitter Busyness Bureau complaints and are dedicated to being as deceptive as they can with them. Long story short, they canceled their contract with the pool at the Hyatt without telling their customers. I only used the pool, never once stepped into the gym except to get my Hyatt parking ticket stamped. So when I found out the pool contract ended, two days after the first day of the month, I told them I wanted to cancel. Since I missed the 1st of the month deadline (by 2 days, mind you) to give them a 30 day notice of cancellation, they said they'd have to charge me for 2 more months. I told them that if I would have known 30 days ago that the pool contract had ended, I would have done so. Many emails and phone calls later and filing a complaint with the Bitter Busyness Bureau, they still got me for $70 I shouldn't have had to pay them.

.

The best time to work out is after work to get all of the stress off of your mind and to stay fit. This place is perfect because it's not to far from my job and it has a great staff and they have great working updated equipment.

4
★★★★☆

The best time to work out is after work to get all of the stress off of your mind and to stay fit. This place is perfect because it's not to far from my job and it has a great staff and they have great working updated equipment.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This club employs some good or even great staff, but the turnover is pretty high and there is a level of disorganization about the place. For the 5 years of my membership, I found it convenient because I worked downtown. However, they kept raising the prices but didn't really make any positive changes. Many times, classes are cancelled for no reason. They seemed to have stopped offering cutting edge or new classes and the times are fairly inconvenient once you stop working downtown, which I did. I enjoyed my membership to a point, but the company really doesn't seem very motivated in keeping its membership happy.

1
★★☆☆☆

This club employs some good or even great staff, but the turnover is pretty high and there is a level of disorganization about the place. For the 5 years of my membership, I found it convenient because I worked downtown. However, they kept raising the prices but didn't really make any positive changes. Many times, classes are cancelled for no reason. They seemed to have stopped offering cutting edge or new classes and the times are fairly inconvenient once you stop working downtown, which I did. I enjoyed my membership to a point, but the company really doesn't seem very motivated in keeping its membership happy.

Pros: Experienced, friendly staff

Cons: Not modern enough, scheduling of classes is bad and it is overpriced

.

The Colorado Athletic Club has severe accounting problems. I personally walked a check down for my monthly payment 4 different times. I have no idea what they did with these checks and neither do they. They then sent me past due notices for payments that their teenage secretaries in deed received. I then called the main office (inverness), of which no one is of any help either. I do NOT recommend this Club to anyone. Their are plenty of other exclusive clubs that are cleaner and nicer, for less!!

0
★☆☆☆☆

The Colorado Athletic Club has severe accounting problems. I personally walked a check down for my monthly payment 4 different times. I have no idea what they did with these checks and neither do they. They then sent me past due notices for payments that their teenage secretaries in deed received. I then called the main office (inverness), of which no one is of any help either. I do NOT recommend this Club to anyone. Their are plenty of other exclusive clubs that are cleaner and nicer, for less!!

Pros: close to my home

Cons: Accounting, staffing, parking, service

.

I have been a member of the CAC for about 6 months and have, overall, been very pleased with the quality of the facility, the equipment, and the availbilyt of workout options. Particularly, they have a very strong personal trainer staff and a good, attentive facilities and sales staff. The only major divot has been recently in the very nice remodel to the locker rooms. They have installed new lockers and carpet; both are a large improvement, but some of the details of the transition, particularly the reassignment of lockers, seem to have been mis-managed pretty severely. In what seems to me now to be a "penny-wise, pound foolish" maneuver, they reinstalled the old combination locks in the new lockers even as they knew they didn't work very well in the old lockers. Now, after 5 frustrating attempts to get a locker that works--and all didn't--and 5 shortened workouts as I've tried to deal with the situation (ending the day frustrated and annoyed intead of relaxed as I usually am after a workout), I'm almost at my wits end. The staff has done all they can to help, and I can tell that they are as frustrated as I am, but the overall impact for me has been to make me wonder about the senior management of the facility and their judgement. If I didn't think this was a clearly better club in most ways than the DAC, I would consider switching, but I am certainly hoping they can continue to plan things better at the bigger-picture level. They certainly have the potential to be the best serious athletic club in downtown Denver if they can make sure they attend to the details more effectively!

1
★★★☆☆

I have been a member of the CAC for about 6 months and have, overall, been very pleased with the quality of the facility, the equipment, and the availbilyt of workout options. Particularly, they have a very strong personal trainer staff and a good, attentive facilities and sales staff. The only major divot has been recently in the very nice remodel to the locker rooms. They have installed new lockers and carpet; both are a large improvement, but some of the details of the transition, particularly the reassignment of lockers, seem to have been mis-managed pretty severely. In what seems to me now to be a "penny-wise, pound foolish" maneuver, they reinstalled the old combination locks in the new lockers even as they knew they didn't work very well in the old lockers. Now, after 5 frustrating attempts to get a locker that works--and all didn't--and 5 shortened workouts as I've tried to deal with the situation (ending the day frustrated and annoyed intead of relaxed as I usually am after a workout), I'm almost at my wits end. The staff has done all they can to help, and I can tell that they are as frustrated as I am, but the overall impact for me has been to make me wonder about the senior management of the facility and their judgement. If I didn't think this was a clearly better club in most ways than the DAC, I would consider switching, but I am certainly hoping they can continue to plan things better at the bigger-picture level. They certainly have the potential to be the best serious athletic club in downtown Denver if they can make sure they attend to the details more effectively!

Pros: equipment, staff, fitness options, corporate discount plans

Cons: management, staff communication, maintenance details

.

I became a member of the CAC in 2006 and was never informed of the complete terms of my contract (i.e. that once I turned a certain age, my monthly dues would increase by $30, regardless of the fact that I signed a year-long contract for $70/month) and upon trying to get help from the corporate office, was told that there was nothing they could do to help me. When I got ahold of the manager of the downtown CAC, he was incredibly rude and although said he was "trying to work with me", did anything but that and essentially berated me.
I would never recommend that a person join this club.

1
★★☆☆☆

I became a member of the CAC in 2006 and was never informed of the complete terms of my contract (i.e. that once I turned a certain age, my monthly dues would increase by $30, regardless of the fact that I signed a year-long contract for $70/month) and upon trying to get help from the corporate office, was told that there was nothing they could do to help me. When I got ahold of the manager of the downtown CAC, he was incredibly rude and although said he was "trying to work with me", did anything but that and essentially berated me.
I would never recommend that a person join this club.

Pros: Tons of equipment

Cons: Rude staff and management

.

The best time to work out for me is during my lunch hour so this club is a perfect location for me. It's a bit expensive, but you get a lot for what you pay. They have an awesome prenatal workout class that made my pregnancy go more smoothly. They have lots of aerobics with excellent instructors.

4
★★★★☆

The best time to work out for me is during my lunch hour so this club is a perfect location for me. It's a bit expensive, but you get a lot for what you pay. They have an awesome prenatal workout class that made my pregnancy go more smoothly. They have lots of aerobics with excellent instructors.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Overall for a downtown gym this one is great. The only cons are that is is small and often tredmills are not available.

2
★★★★★

Overall for a downtown gym this one is great. The only cons are that is is small and often tredmills are not available.

Pros: friendly staff, great location, great locker room

Cons: expensive, small facility

 

Wait, you're the expert.

If you've been to or used Colorado Athletic Club Downtown, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review