Pep Boys Auto Parts & Service

★★☆☆☆
  • 5134 S Wadworth Blvd

    Lakewood, CO 80123

    Map & Directions
  • 303-932-0606

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Towing Companies
Hours
M-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      2.0 4
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      .

      If you go to this Pep Boys shop you are crazy. Had a charging problem. took it in - they charge $14.95 for charging system evaluation. ok no problem. Found altenator was not producing full voltage - ok. $196 for the part and $100 to put it in ( sits on top of the motor) - while taking it apart, they found the belt tensioner had no spring in it? ( how was it holding the belt tight?) needed to be replace - ok. Anyhow after having my car over night and in their shop for what would 12hours of their shop time. I get a call it is ready and will be $492.00 REALLY? well to find out the tensioner and install was a bit more than the $70.00 for part and installation I was quoted. - they ended up through fancy accounting to get my total with all their shop fees to $396. I paid it and left. got home and was looking over the bill and was charged $9.99 for brake inspection. I called Pep Boys customer relations. explained what had happened - they did this work - charged me all this money - did 3 evaluations on my car including a $9.99 brake inspection,,, and never once give me results of any of them. Few hours later, manager or something from Pep Boys calls and will refund my $9.99 and will give me my results..... SO - they did something to my car for $9.99, they want me to spend $5 in gas to get there, 45 mins of my time,,,, and they will be happy to refund my $9.99 ,sure

      1
      ★☆☆☆☆

      If you go to this Pep Boys shop you are crazy. Had a charging problem. took it in - they charge $14.95 for charging system evaluation. ok no problem. Found altenator was not producing full voltage - ok. $196 for the part and $100 to put it in ( sits on top of the motor) - while taking it apart, they found the belt tensioner had no spring in it? ( how was it holding the belt tight?) needed to be replace - ok. Anyhow after having my car over night and in their shop for what would 12hours of their shop time. I get a call it is ready and will be $492.00 REALLY? well to find out the tensioner and install was a bit more than the $70.00 for part and installation I was quoted. - they ended up through fancy accounting to get my total with all their shop fees to $396. I paid it and left. got home and was looking over the bill and was charged $9.99 for brake inspection. I called Pep Boys customer relations. explained what had happened - they did this work - charged me all this money - did 3 evaluations on my car including a $9.99 brake inspection,,, and never once give me results of any of them. Few hours later, manager or something from Pep Boys calls and will refund my $9.99 and will give me my results..... SO - they did something to my car for $9.99, they want me to spend $5 in gas to get there, 45 mins of my time,,,, and they will be happy to refund my $9.99 ,sure

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      .

      I went to the Wadsworth location to have a problem fixed with my vehicle, I scheduled an appointment online and was not told that it was canceled. When I arrived at that location I was told that they could not help me, when I asked the woman behind the counter what I should do I was again told very rudely that they could not help me. When I again asked what I should do she looked at me like I was a total idiot and said that they could not help me and they would not help me. When I finally got an answer as to where I could go to get this very serious problem fixed all she kept saying was that they would not help me. All i can say is that with the money I have spent there I could have been told where to take my vehicle and not have been told several times that they can't help me. So you want to be treated like a complete idiot then go there and the woman behind the counter will do just that.

      1
      ★☆☆☆☆

      I went to the Wadsworth location to have a problem fixed with my vehicle, I scheduled an appointment online and was not told that it was canceled. When I arrived at that location I was told that they could not help me, when I asked the woman behind the counter what I should do I was again told very rudely that they could not help me. When I again asked what I should do she looked at me like I was a total idiot and said that they could not help me and they would not help me. When I finally got an answer as to where I could go to get this very serious problem fixed all she kept saying was that they would not help me. All i can say is that with the money I have spent there I could have been told where to take my vehicle and not have been told several times that they can't help me. So you want to be treated like a complete idiot then go there and the woman behind the counter will do just that.

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      .

      I don't know a lot about cars, or pricing for that
      matter, but on the rare occasion I do call around to find the best deal in town pep boys consistantly has the lowest price.

      The customer service is incredible-I have an older car and usually walk in with some vague problem and they spend hours trying to isolate it. I only pay for the actual replacement part and labor of installation, not the time spent "figuring it out."

      These guys are awesome, I'll keep coming here.

      5
      ★★★★★

      I don't know a lot about cars, or pricing for that
      matter, but on the rare occasion I do call around to find the best deal in town pep boys consistantly has the lowest price.

      The customer service is incredible-I have an older car and usually walk in with some vague problem and they spend hours trying to isolate it. I only pay for the actual replacement part and labor of installation, not the time spent "figuring it out."

      These guys are awesome, I'll keep coming here.

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      .

      Over a year ago I went here for tires - attracted by the buy 3 get the 4th free. The manager at the time was so rude - I nearly left half way through the job. My hopes had been that I would buy tires where I could go for an oil change & get free rotation.

      A little over a year later I returned to the same location, hoping the manager had been changed. I believe he had. The new guy, Tim said he was now the manager (though another guy was pictured on the sign). Tim said they brought him in due to complaints & he proudly said they were now the number one store in Colorado. I will say he was polite & accomodating - but in the end that really doesn't matter.

      This time I went in for oil change. alignment & tire rotation (as there was some bad wear on the tires). They completed the oil change, but guess what "they found something else wrong."

      They found a loose tie rod when they attempted the alignment. To their credit the INNER TIE ROD was loose. Here's the bad part - they said the inner & outer Tie Rods were loose, & the Idler Arm was loose (odd since it was recently replaced & the vehicle had not been in an accident). To top it off they said a new bracket assembly was required (what? - I'm assuming they mean the bracket assembly that connects the idler arm to the frame - there is never a reason to change that unless bent from an accident.)

      I know a little about cars & suspensions & could smell a rat. Their estimate to fix the problem: $703.00 + alignment
      ($57.19 - Inner Tie Rod
      $99.00 - Remove & Replace Idler Arm
      $135 - Remove & Replace Tie Rod End - Inner
      $173.16 - Idler Arm
      $144.55 - Bracket assembly ???
      The balance must have been shop fees/additional labor - as that didn't print out on the estimate they showed me on their computer screen.)

      I left & took the vehicle to a reliable local mechanic. The only part bad & needing replacement was the Inner Tie Rod. My MECH bought the part for $45 & changed it in less than 1/2 hour. I paid him $100 (including a little tip for honesty).

      I took the vehicle to Alignment Masters for the alignment - they confirmed all the work & aligned the vehicle for less than the estimate they had provided (I can't recommend this place enough!!! 303-761-7219)

      The bottom line is that Pep Boys Corporate Service must train their personel to be out & out crooks. Any competent MECH will know that an idler arm is good when a Tie Rod is bad & what is this bracket assembly crap? That's an extra $145 for nothing. Not to mention their labor rate (which the MGR said was $100 an hour) was at least double the time it would actually take.

      I'm betting this is the kind of swindle any & all of the Pep Boys will attmept with unsuspecting customers.

      Do yourself a favor & find a local HONEST mechanic that will not take you to the bank when you come in for an oil change!!!

      1
      ★☆☆☆☆

      Over a year ago I went here for tires - attracted by the buy 3 get the 4th free. The manager at the time was so rude - I nearly left half way through the job. My hopes had been that I would buy tires where I could go for an oil change & get free rotation.

      A little over a year later I returned to the same location, hoping the manager had been changed. I believe he had. The new guy, Tim said he was now the manager (though another guy was pictured on the sign). Tim said they brought him in due to complaints & he proudly said they were now the number one store in Colorado. I will say he was polite & accomodating - but in the end that really doesn't matter.

      This time I went in for oil change. alignment & tire rotation (as there was some bad wear on the tires). They completed the oil change, but guess what "they found something else wrong."

      They found a loose tie rod when they attempted the alignment. To their credit the INNER TIE ROD was loose. Here's the bad part - they said the inner & outer Tie Rods were loose, & the Idler Arm was loose (odd since it was recently replaced & the vehicle had not been in an accident). To top it off they said a new bracket assembly was required (what? - I'm assuming they mean the bracket assembly that connects the idler arm to the frame - there is never a reason to change that unless bent from an accident.)

      I know a little about cars & suspensions & could smell a rat. Their estimate to fix the problem: $703.00 + alignment
      ($57.19 - Inner Tie Rod
      $99.00 - Remove & Replace Idler Arm
      $135 - Remove & Replace Tie Rod End - Inner
      $173.16 - Idler Arm
      $144.55 - Bracket assembly ???
      The balance must have been shop fees/additional labor - as that didn't print out on the estimate they showed me on their computer screen.)

      I left & took the vehicle to a reliable local mechanic. The only part bad & needing replacement was the Inner Tie Rod. My MECH bought the part for $45 & changed it in less than 1/2 hour. I paid him $100 (including a little tip for honesty).

      I took the vehicle to Alignment Masters for the alignment - they confirmed all the work & aligned the vehicle for less than the estimate they had provided (I can't recommend this place enough!!! 303-761-7219)

      The bottom line is that Pep Boys Corporate Service must train their personel to be out & out crooks. Any competent MECH will know that an idler arm is good when a Tie Rod is bad & what is this bracket assembly crap? That's an extra $145 for nothing. Not to mention their labor rate (which the MGR said was $100 an hour) was at least double the time it would actually take.

      I'm betting this is the kind of swindle any & all of the Pep Boys will attmept with unsuspecting customers.

      Do yourself a favor & find a local HONEST mechanic that will not take you to the bank when you come in for an oil change!!!

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