Alterations By Kim

★★☆☆☆
39.0843 -108.559
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970-242-2252

829 Orchard Ave

Grand Junction, CO

81501

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I went in to Alterations by Kim after the bride called and set up an appointment for me. I needed to have alterations done to my bridesmaids dress. Granted i am 5 months pregnant and know i was going in asking for a lot to be done to the dress. The dress was just barely too small for me and i was looking for a corset back. Kim informed the bride that i will needed to bring in my under garments and shoes. I showed up at Kim's with everything i needed to walk in to find a not so friendly Kim, after talking to her and explaining what i was wanting done. Kim explained to me, without seeing the dress on and not looking much at the dress, that i would need to pick out an entirely different dress (my nice way of putting it). I left Kim's place not knowing how i was going to explain this to the bride and very unhappy. Luckily enough the bride found another lady who was very friendly and more than a fourth of the cost, said that it was going to be very easy and we have nothing to worry about.

1
★☆☆☆☆

I went in to Alterations by Kim after the bride called and set up an appointment for me. I needed to have alterations done to my bridesmaids dress. Granted i am 5 months pregnant and know i was going in asking for a lot to be done to the dress. The dress was just barely too small for me and i was looking for a corset back. Kim informed the bride that i will needed to bring in my under garments and shoes. I showed up at Kim's with everything i needed to walk in to find a not so friendly Kim, after talking to her and explaining what i was wanting done. Kim explained to me, without seeing the dress on and not looking much at the dress, that i would need to pick out an entirely different dress (my nice way of putting it). I left Kim's place not knowing how i was going to explain this to the bride and very unhappy. Luckily enough the bride found another lady who was very friendly and more than a fourth of the cost, said that it was going to be very easy and we have nothing to worry about.

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They are inconsistent on payment policy. The first time I went they said they accepted cash or check. The second time I went they said cash only. I never bounced a check and was using a local check. Very rude from the first time I walked in. They acted like I was taking up too much of their time on a visit that took only 10 minutes. Prices quoted on the phone are different than what they actually charge. When I questioned them on their inconsistencies, and I did it nicely, they were defensive and rude. Very poor customer service. I would avoid them!

1
★☆☆☆☆

They are inconsistent on payment policy. The first time I went they said they accepted cash or check. The second time I went they said cash only. I never bounced a check and was using a local check. Very rude from the first time I walked in. They acted like I was taking up too much of their time on a visit that took only 10 minutes. Prices quoted on the phone are different than what they actually charge. When I questioned them on their inconsistencies, and I did it nicely, they were defensive and rude. Very poor customer service. I would avoid them!

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Everyone here is so friendly and helpful. They can work your alteration in usually to meet your needs. Their workmanship is an excellent quality. I've taken silk slacks to jeans in to be hemmed. When I get them back you can't tell they have been altered. Their pricing is so very reasonable which makes it not worth the headache to even try it your self.

5
★★★★★

Everyone here is so friendly and helpful. They can work your alteration in usually to meet your needs. Their workmanship is an excellent quality. I've taken silk slacks to jeans in to be hemmed. When I get them back you can't tell they have been altered. Their pricing is so very reasonable which makes it not worth the headache to even try it your self.

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