EsScentuals

★★★☆☆
  • 142 S College Ave

    Fort Collins, CO 80524

    Map & Directions
  • 970-484-7862

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While I think this is a nice shop with unusual items, there are other establishments in Old Town Fort Collins, with just as many unique items, better customer service and return policies. Esscentuals return policy and how they inform their customers of it, needs serious revamping.

I live in Fort Collins and wanted to share the Old Town shopping experience with my sister and her family from Dallas, TX. The day before Christmas I brought them to do some shopping in Old Town. We stopped at Esscentuals, and my sister purchased some items for gifts, without ever being told of the stores return policy.

She decided several days later she wanted to return some of the items, because she had found something else. We looked at the receipt and there was nothing on the receipt regarding returns. When we tried to return the items for a full refund, December 28 we were told they would not do a return, only a store credit. We explained that there was nothing on the receipt as to their policy and that a store credit would not benefit my sister, since she lived in Dallas. The young sales clerk went to ask the owner/manager about doing a return. She said no. When we once again reiterated about there being nothing on the receipt about returns, the female clerk pointed to a piece of paper under glass at the check out counter. We told her we never saw the policy. The day we purchased the items, the counter was covered with knick-knacks the store was trying to promote and sale.
The return policy sign was not visible, because it was covered with these items.

I was so sorry and embarrassed for bringing them to this business, as my sister was very upset. This is extremely bad customer service and not the professional way to run a business. It's really unfortunate that this merchant was more interested in making a profit, than taking care of the customer. What ever happened to the slogan, The Customer is Always Right? Needless to say, this business has lost me as a customer, and furthermore any of my friends or family that visit from out of town/state. I will also be informing all of my friends locally what type of business this is.

2
★★☆☆☆

While I think this is a nice shop with unusual items, there are other establishments in Old Town Fort Collins, with just as many unique items, better customer service and return policies. Esscentuals return policy and how they inform their customers of it, needs serious revamping.

I live in Fort Collins and wanted to share the Old Town shopping experience with my sister and her family from Dallas, TX. The day before Christmas I brought them to do some shopping in Old Town. We stopped at Esscentuals, and my sister purchased some items for gifts, without ever being told of the stores return policy.

She decided several days later she wanted to return some of the items, because she had found something else. We looked at the receipt and there was nothing on the receipt regarding returns. When we tried to return the items for a full refund, December 28 we were told they would not do a return, only a store credit. We explained that there was nothing on the receipt as to their policy and that a store credit would not benefit my sister, since she lived in Dallas. The young sales clerk went to ask the owner/manager about doing a return. She said no. When we once again reiterated about there being nothing on the receipt about returns, the female clerk pointed to a piece of paper under glass at the check out counter. We told her we never saw the policy. The day we purchased the items, the counter was covered with knick-knacks the store was trying to promote and sale.
The return policy sign was not visible, because it was covered with these items.

I was so sorry and embarrassed for bringing them to this business, as my sister was very upset. This is extremely bad customer service and not the professional way to run a business. It's really unfortunate that this merchant was more interested in making a profit, than taking care of the customer. What ever happened to the slogan, The Customer is Always Right? Needless to say, this business has lost me as a customer, and furthermore any of my friends or family that visit from out of town/state. I will also be informing all of my friends locally what type of business this is.

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A great store! We began shopping here in the mid-90s, and they've only gotten better. We now live in Utah, but anytime we're in Colorado we the to stop . Their grapeseed massage oil is incredible

4
★★★★☆

A great store! We began shopping here in the mid-90s, and they've only gotten better. We now live in Utah, but anytime we're in Colorado we the to stop . Their grapeseed massage oil is incredible

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Essentuals is a fun store. Its filled with lotions, candles, and scented sprays. The store is dark and magical, especially downstairs (where it looks like they have spa services). The owner was incredibly nice she gave me some samples of my favorite scents. The smells seem to be more earthy (not sugary sweet or fruity like some of the national chains). Id recommend stopping here on your next visit to Old Town.

4
★★★★☆

Essentuals is a fun store. Its filled with lotions, candles, and scented sprays. The store is dark and magical, especially downstairs (where it looks like they have spa services). The owner was incredibly nice she gave me some samples of my favorite scents. The smells seem to be more earthy (not sugary sweet or fruity like some of the national chains). Id recommend stopping here on your next visit to Old Town.

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