Petrelles Jewelers

★★★☆☆

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Fell into a scam! I went to have the battery on my wife's watch replaced. They broke the watch! "For a non-refundable deposit we can have our watch repairman look at the watch."

I looked down and quietly said, "I'm not going to engage in a finger pointing debate but I know the hands on the watch were not broken before I came in. Let me think this over."

The owner of the shop started yelling at me, walked around the counter, grabbed my arm and flung me out of the store!

I spoke to my wife. She laughed the matter off. She said I had been lured into the "husband's remorse" scam. In this scam, the Jeweler casts doubt on whether the husband or wife broke the watch. The husband, not wanting to disappoint, pays the relatively small sum to have the watch "repaired". The jeweler simply takes the watch apart, reattaches the loose hand and bills the extra $$ to compensate for the low margin watch battery. If the Jeweler is lucky and works the scam well, he sells a new watch!

There you have it. You have been warned!

1
★☆☆☆☆

Fell into a scam! I went to have the battery on my wife's watch replaced. They broke the watch! "For a non-refundable deposit we can have our watch repairman look at the watch."

I looked down and quietly said, "I'm not going to engage in a finger pointing debate but I know the hands on the watch were not broken before I came in. Let me think this over."

The owner of the shop started yelling at me, walked around the counter, grabbed my arm and flung me out of the store!

I spoke to my wife. She laughed the matter off. She said I had been lured into the "husband's remorse" scam. In this scam, the Jeweler casts doubt on whether the husband or wife broke the watch. The husband, not wanting to disappoint, pays the relatively small sum to have the watch "repaired". The jeweler simply takes the watch apart, reattaches the loose hand and bills the extra $$ to compensate for the low margin watch battery. If the Jeweler is lucky and works the scam well, he sells a new watch!

There you have it. You have been warned!

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I stopped in here one day looking for a battery for my watch and left with plans to have my wedding diamond reset. Everyone I have spoken to in here is so friendly and helpful. They came up with an original design that I can't wait to see in real life!

5
★★★★★

I stopped in here one day looking for a battery for my watch and left with plans to have my wedding diamond reset. Everyone I have spoken to in here is so friendly and helpful. They came up with an original design that I can't wait to see in real life!

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Very Cozy Store, Dave and Dona really know Jewelery! They made me a custom Wedding ring that was absolutely beautiful. It was an amazing experience to see Dave draw my idea right there and to have it come to life exactly as I imagined it. Dona was a pleasure to work with, I cant wait to get my wedding bands!

5
★★★★★

Very Cozy Store, Dave and Dona really know Jewelery! They made me a custom Wedding ring that was absolutely beautiful. It was an amazing experience to see Dave draw my idea right there and to have it come to life exactly as I imagined it. Dona was a pleasure to work with, I cant wait to get my wedding bands!

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I took a three strand beaded bracelet that needed one of the strands restrung-- one of the double reinforced strings in the one heavier strand was broken- and was charged $24.00 for a four inch restringing job. The strand itself was not yet apart. I was expected to prepay for the work, and I had no problem doing so. Two weeks later I was telephoned that the work was completed. I brought the bracelet home and discovered it was exactly as it was when I'd taken it in for the repairs. NO WORK AT ALL HAD BEEN DONE! After calling the store, I took the bracelet back with my receipt and asked, "What could have happened that the work was not done"? The jeweler person did not even try to offer an explanation. He did not even apologize for my inconvenience; as well he should have. A heartfelt apology would have gone a long way! Instead he was very snippy, and said, "So I guess you want the work done for free now!" I told him I didn?t. Up to this point, he had been so very rude I?d felt that a discount was appropriate and said ?a 50% discount on the job would be good, since he was asking?. He then barked at his co-worker to ?give her a refund!? and he put my bracelet back down on the counter and turned his back to me and walked away. The coworker did not apologize for his rudeness either, although she looked embarrassed.
FYI, I was not a new customer at this store. I had had a gold ring resized as well as watch batteries replaced in the past three years. I walked out of the store with a refund on my charge card and my broken bracelet. This treatment from a supposed professional is unacceptable. They have forever lost a customer

0
★☆☆☆☆

I took a three strand beaded bracelet that needed one of the strands restrung-- one of the double reinforced strings in the one heavier strand was broken- and was charged $24.00 for a four inch restringing job. The strand itself was not yet apart. I was expected to prepay for the work, and I had no problem doing so. Two weeks later I was telephoned that the work was completed. I brought the bracelet home and discovered it was exactly as it was when I'd taken it in for the repairs. NO WORK AT ALL HAD BEEN DONE! After calling the store, I took the bracelet back with my receipt and asked, "What could have happened that the work was not done"? The jeweler person did not even try to offer an explanation. He did not even apologize for my inconvenience; as well he should have. A heartfelt apology would have gone a long way! Instead he was very snippy, and said, "So I guess you want the work done for free now!" I told him I didn?t. Up to this point, he had been so very rude I?d felt that a discount was appropriate and said ?a 50% discount on the job would be good, since he was asking?. He then barked at his co-worker to ?give her a refund!? and he put my bracelet back down on the counter and turned his back to me and walked away. The coworker did not apologize for his rudeness either, although she looked embarrassed.
FYI, I was not a new customer at this store. I had had a gold ring resized as well as watch batteries replaced in the past three years. I walked out of the store with a refund on my charge card and my broken bracelet. This treatment from a supposed professional is unacceptable. They have forever lost a customer

Pros: none at all

Cons: rude to customers

 

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