Banner Health Clinic

★★★☆☆
  • 2701 Madison Square Dr

    Loveland, CO 80538

    Map & Directions
  • 970-820-5000

About Banner Health Clinic

Hours
Mon-Fri 8am-5pm

Health & Medical

Health & Medical
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Andrea W. Mead, MD

2555 East 13th Street Loveland, CO

2.5 4
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I had terrible coughs and needed a better medicine than one that I was already taking, which I had purchased at a drug store. The drug I was using was not working very well, and getting a better medicine was my primary reason to visit the clinic. After the examination, it was nurse, not the doctor who brought me a prescription, and it was listing exactly the same name, same active ingredient % of what I had been taking. I asked the nurse if it was a mistake, to which she replied, "no, this is a prescription drug. You got an over-the-counter drug, but this is not. It's much stronger" without even looking at the prescription the doctor signed. Still not convinced, I went back to the clinic, asked the nurse the same question, showing the drug I was using which had the exactly the same wording. Nurse insisted it was different, so I gave up and went to Walmart pharmacy. Guess what, the Walmart associate who was at the drop off counter glanced the prescription, and said, "you don't need a prescription for this." I took my drug out of my bag and asked if she meant that the prescription was same as what I had in my hand, to which the associate said, "yes." What really bugs me is, the doctor didn't bring me the prescription, and I didn't have a chance to ask the doctor questions about what she prescribed. Also, the nurse was acting as if she had an authority to tell me if it was the right drug or not, and she didn't even bother going to ask the doctor to make sure if it was a right prescription in spite of my efforts to make sure about the drug twice. Office manager later told me that it was a computer glitch which printed out a wrong name on the prescription, but guess what, the doctor signed the prescription!! What do they mean, the doctor didn't notice it was not the right drug prescribed on the paper and signed it?!Office manager told me that she would talk to the doctor and have her call back to me, but the doctor never did, "because she's too busy" according to the office manger. Also, the doctor is always trying to recommend one particular brand of drug which doesn't have generic formula and seems unwilling to listen or talk about other alternatives. The physician seems always "in a hurry" and any other question which takes only 10 seconds for her to answer is quickly noted in the examination sheet and the office manager later explained, "yes, we may charge more depending on the degree of topic." - meaning, getting a simple answer of 10 seconds to quick "anything other than main reason of the office visit" question would cost us more. It wasn't this bad before, but I guess it's changing now. I do not recommend visiting this office.

2
★★☆☆☆

I had terrible coughs and needed a better medicine than one that I was already taking, which I had purchased at a drug store. The drug I was using was not working very well, and getting a better medicine was my primary reason to visit the clinic. After the examination, it was nurse, not the doctor who brought me a prescription, and it was listing exactly the same name, same active ingredient % of what I had been taking. I asked the nurse if it was a mistake, to which she replied, "no, this is a prescription drug. You got an over-the-counter drug, but this is not. It's much stronger" without even looking at the prescription the doctor signed. Still not convinced, I went back to the clinic, asked the nurse the same question, showing the drug I was using which had the exactly the same wording. Nurse insisted it was different, so I gave up and went to Walmart pharmacy. Guess what, the Walmart associate who was at the drop off counter glanced the prescription, and said, "you don't need a prescription for this." I took my drug out of my bag and asked if she meant that the prescription was same as what I had in my hand, to which the associate said, "yes." What really bugs me is, the doctor didn't bring me the prescription, and I didn't have a chance to ask the doctor questions about what she prescribed. Also, the nurse was acting as if she had an authority to tell me if it was the right drug or not, and she didn't even bother going to ask the doctor to make sure if it was a right prescription in spite of my efforts to make sure about the drug twice. Office manager later told me that it was a computer glitch which printed out a wrong name on the prescription, but guess what, the doctor signed the prescription!! What do they mean, the doctor didn't notice it was not the right drug prescribed on the paper and signed it?!Office manager told me that she would talk to the doctor and have her call back to me, but the doctor never did, "because she's too busy" according to the office manger. Also, the doctor is always trying to recommend one particular brand of drug which doesn't have generic formula and seems unwilling to listen or talk about other alternatives. The physician seems always "in a hurry" and any other question which takes only 10 seconds for her to answer is quickly noted in the examination sheet and the office manager later explained, "yes, we may charge more depending on the degree of topic." - meaning, getting a simple answer of 10 seconds to quick "anything other than main reason of the office visit" question would cost us more. It wasn't this bad before, but I guess it's changing now. I do not recommend visiting this office.

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We setup a pay plan and couple of months later they send us to Collections. What's the deal with that? They say one thing and do another. What happen to keep your word and friendly service. Ever since they joined Banner they don't care about us little people.

1
★☆☆☆☆

We setup a pay plan and couple of months later they send us to Collections. What's the deal with that? They say one thing and do another. What happen to keep your word and friendly service. Ever since they joined Banner they don't care about us little people.

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Though the doctor took time to examine my children the medical assistant failed to fill out the test order form correctly thus causing my ten month old son to need to have blood drawn twice in four days.

Triage nurse can take up to 10 hours to call you back.

Customer Service very poor.

Unfortunatley, Dr. Tomilinson is no longer at this practice, he was great!

2
★★☆☆☆

Though the doctor took time to examine my children the medical assistant failed to fill out the test order form correctly thus causing my ten month old son to need to have blood drawn twice in four days.

Triage nurse can take up to 10 hours to call you back.

Customer Service very poor.

Unfortunatley, Dr. Tomilinson is no longer at this practice, he was great!

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My son had repeated infections - one per month for 3 months - during which Dr Tomlinson was very careful with giving antibiotics. He, along with me, doesn't believe in giving antibiotics unless extremely necessary. He carefully examined the symptoms my son had. I always feel that he has all the time in the world for you and that he cares.

He knows he patients well as my family were once in the newspaper and several weeks later he commented on it when we were at the office.

When I asked at the hospital for the pediatrician on call when my first child was born , I was told that he was the best. I totally agree!

He's part of a large group so that if my children need immediate care, there is another well-qualified doctor available.

PROS: Takes his time, Caring
CONS: none

5
★★★★★

My son had repeated infections - one per month for 3 months - during which Dr Tomlinson was very careful with giving antibiotics. He, along with me, doesn't believe in giving antibiotics unless extremely necessary. He carefully examined the symptoms my son had. I always feel that he has all the time in the world for you and that he cares.

He knows he patients well as my family were once in the newspaper and several weeks later he commented on it when we were at the office.

When I asked at the hospital for the pediatrician on call when my first child was born , I was told that he was the best. I totally agree!

He's part of a large group so that if my children need immediate care, there is another well-qualified doctor available.

PROS: Takes his time, Caring
CONS: none

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