Safelite AutoGlass

★★★☆☆
  • 7880 W Quincy

    Denver, CO 80123

    Map & Directions
  • 888-843-2798

About Safelite AutoGlass

Categories
  • Auto Glass
  • Automotive Repair
  • Auto Parts & Accessories
  • Auto Body Paint & Repair
  • Truck Repair
Details
  • Shop Online
  • RV Repair
Hours
M-F 7:30am-5pm, Sa 8am-5pm, Su Closed
Phones
  • Alt (800-800-2727)
Year Established
  • 1947
Products
  • Auto Glass
  • National Lifetime Warranty
  • Glass Cleaner
  • Car Glass
  • Truck Glass
  • Van Glass
  • Windshields
  • Door Glass
  • Car Door Glass
  • Wiper Blades
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Services
  • Auto Glass Installation and Repair
  • Vehicle Glass Repair & Replacement
  • Windshield Chip Repair
  • Windshield Crack Repair
  • Windshield Repair
  • Windshield Wiper Replacement
  • Same-Day Service
  • Insurance Paperwork & Processing
  • Back/Rear Glass Replacement
  • Side Glass Replacement
Languages
  • English
  • Spanish

Automotive

Automotive
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.

They didn't pass on the information I wrote in the notes on the site. I have waited months to get my windshield replaced, because I needed to replace my back seat side windows with pop-out windows on my FJ Cruiser. Once the windows

3
★★★★★

They didn't pass on the information I wrote in the notes on the site. I have waited months to get my windshield replaced, because I needed to replace my back seat side windows with pop-out windows on my FJ Cruiser. Once the windows

.

A rock broke my windshield at the start of a 3500 mile road trip. I spent two weeks dealing with Safelite that I can only describe as a bottomless pit of heartache. Missed appointments, unkept promises, unwillingness to go an extra inch to get the job done. Long story short, I had to finish my trip and waste my last vacation day at home waiting for them to make a morning appointment only to have them finally show up after 5PM.

If your insurance company steers you toward these inept boobs go elsewhere to save yourself the problems. Is there a no star rating?

0
★☆☆☆☆

A rock broke my windshield at the start of a 3500 mile road trip. I spent two weeks dealing with Safelite that I can only describe as a bottomless pit of heartache. Missed appointments, unkept promises, unwillingness to go an extra inch to get the job done. Long story short, I had to finish my trip and waste my last vacation day at home waiting for them to make a morning appointment only to have them finally show up after 5PM.

If your insurance company steers you toward these inept boobs go elsewhere to save yourself the problems. Is there a no star rating?

Pros: None

Cons: Incredibly Incompetent

.

The ads for this windshield place have been nonstop for months on the 3 Denver AM stations I Iisten to. The ads are run OVER AND OVER OVER AND OVER OVER AND OVER OVER AND OVER...

I have stopped listening to the stations. I would never use the product that is being advertised. I figure if a company is advertising that much, something is wrong. They are trying too hard and don't seem to have any idea of how irritating it is to hear the SAME AD OVER AND OVER ALL DAY LONG! WHEN WILL IT STOP?? KOA, KLIF, KHOW -- I can't get away from the stupid ad!

I have NEVER seen a product so over-advertised. It's extremely irritating. How much longer will the stupid ads run? How much is enough to put us through? I would NEVER use a company that does this..

Carla

0
★☆☆☆☆

The ads for this windshield place have been nonstop for months on the 3 Denver AM stations I Iisten to. The ads are run OVER AND OVER OVER AND OVER OVER AND OVER OVER AND OVER...

I have stopped listening to the stations. I would never use the product that is being advertised. I figure if a company is advertising that much, something is wrong. They are trying too hard and don't seem to have any idea of how irritating it is to hear the SAME AD OVER AND OVER ALL DAY LONG! WHEN WILL IT STOP?? KOA, KLIF, KHOW -- I can't get away from the stupid ad!

I have NEVER seen a product so over-advertised. It's extremely irritating. How much longer will the stupid ads run? How much is enough to put us through? I would NEVER use a company that does this..

Carla

.

I have had good service from Elite Autoglass several times before, but this last encounter leaves a bad taste in my mouth. They came out to replace my windshield that had developed a stress fracture after one week. However when they installed the new glass the tech snapped off my rear-view mirror. He handed me the mirror and quickly said, "This broke, I didn't do it". Considering they are the only company that has touched that glass, I find that VERY hard to believe. I contacted them about reimbursing me for the cost of the mirror and they refused saying that they only believe what their tech says. The manager was very rude about the entire issue and even went so far as to say some kid probably broke it off. Funny...we've never had any kids in that car. Long story short, I'm out $100 for a new mirror and have to find a new company.

0
★☆☆☆☆

I have had good service from Elite Autoglass several times before, but this last encounter leaves a bad taste in my mouth. They came out to replace my windshield that had developed a stress fracture after one week. However when they installed the new glass the tech snapped off my rear-view mirror. He handed me the mirror and quickly said, "This broke, I didn't do it". Considering they are the only company that has touched that glass, I find that VERY hard to believe. I contacted them about reimbursing me for the cost of the mirror and they refused saying that they only believe what their tech says. The manager was very rude about the entire issue and even went so far as to say some kid probably broke it off. Funny...we've never had any kids in that car. Long story short, I'm out $100 for a new mirror and have to find a new company.

.

I had gone to Elite to replace my windshield. About a week later, a small rock cracked it and cracked the new windshield. I took it back to the Elite on 120th, and even though it wasn't their fault, they came out to my place and replaced it... completely for free. Additionally, they could not have been any nicer. I wish all businesses had the same customer service skills these guys do!

2
★★★★★

I had gone to Elite to replace my windshield. About a week later, a small rock cracked it and cracked the new windshield. I took it back to the Elite on 120th, and even though it wasn't their fault, they came out to my place and replaced it... completely for free. Additionally, they could not have been any nicer. I wish all businesses had the same customer service skills these guys do!

Pros: Excellent customer service, great prices, product satisfaction

Cons: None

.

These guys are great! They showed up at my house when they were supposed to and called ahead to confirm. They repaired some chips on a hot day, so when my windshield accidentally cracked, they replaced my windshield and made sure I was satisfied.

2
★★★★☆

These guys are great! They showed up at my house when they were supposed to and called ahead to confirm. They repaired some chips on a hot day, so when my windshield accidentally cracked, they replaced my windshield and made sure I was satisfied.

.

So most of us like to hear the bad news first. The BAD NEWS ~ I'd like to start by saying that I had made an appointment at 11 AM. They proceeded to tell me about the standard hour and 1/2 wait time. Which I understood. They actually wait 1 hour and 45 mins. All is cool right ? NOPE not this time. Somehow they were understaffed and even though I was there on time and first in line , somehow my install was pushed back until 12 Noon. Which mean I had a wait time of 2 hours 45 mins. It was a awful service that I will recover from. Although they gave no explanation of why I had to wait so long. The GOOD NEWS, well they do stand behind their guarantee... and replaced a windshield that was about 6months old , that had developed a stress cracked windshield. I do however will think twice before using their services , My time is just as valuable as theirs.

1
★★★☆☆

So most of us like to hear the bad news first. The BAD NEWS ~ I'd like to start by saying that I had made an appointment at 11 AM. They proceeded to tell me about the standard hour and 1/2 wait time. Which I understood. They actually wait 1 hour and 45 mins. All is cool right ? NOPE not this time. Somehow they were understaffed and even though I was there on time and first in line , somehow my install was pushed back until 12 Noon. Which mean I had a wait time of 2 hours 45 mins. It was a awful service that I will recover from. Although they gave no explanation of why I had to wait so long. The GOOD NEWS, well they do stand behind their guarantee... and replaced a windshield that was about 6months old , that had developed a stress cracked windshield. I do however will think twice before using their services , My time is just as valuable as theirs.

.

Elite Auto Glass has been a huge pain to deal with. After a lot of confusion in scheduling a an off-site appointment, Elite Auto Glass was a no call, no show on the monday morning when the appointment had been scheduled (causing me to miss work for nothing). When I called to reschedule the appointment, I talked to two reps that seemed to have no clue about my appointment and no interest in helping me resolve the situation, only passing the responsibility. So here I am, a frustrated customer who still hasn't received a call back to sort out the situation. I wouldn't recommend these guys to anyone.

0
★☆☆☆☆

Elite Auto Glass has been a huge pain to deal with. After a lot of confusion in scheduling a an off-site appointment, Elite Auto Glass was a no call, no show on the monday morning when the appointment had been scheduled (causing me to miss work for nothing). When I called to reschedule the appointment, I talked to two reps that seemed to have no clue about my appointment and no interest in helping me resolve the situation, only passing the responsibility. So here I am, a frustrated customer who still hasn't received a call back to sort out the situation. I wouldn't recommend these guys to anyone.

Message from Safelite AutoGlass

Do you have auto glass damage? For windshield, window or back glass repair and replacement in the Denver area, turn to Safelite AutoGlass. Those in Denver and surrounding areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 7880 W Quincy, we fix your auto glass fast. Our windshield replacements come with the only national warranty and you will drive away with a freshly vacuumed car and clean windows. Add our advanced beam wiper blades to your order and your tech will install them during your appointment. Insurance approved.

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